Comfort Suites Near the Island Pigeon Forge

This hotel primarily serves as an affordable stay option, appealing to budget-conscious travelers who prioritize a convenient location over extensive amenities or high levels of comfort. While some guests found the staff helpful and the rooms adequately clean for the price, a significant number reported pervasive issues with cleanliness, maintenance, and the overall condition of the property. The hotel's most frequently cited problems revolve around its unmaintained facilities, subpar breakfast offerings, and inconsistent staff service. It is generally not recommended for families or those seeking a comfortable, amenity-rich experience. To ensure a more satisfactory stay, guests should manage their expectations regarding room quality and available services, and consider bringing their own essential toiletries and towels.

Facilities & Amenities
The hotel's facilities are a frequent source of guest dissatisfaction, particularly the indoor pool and outdoor pool, which are consistently described as dirty, green, cloudy, or ice cold, and often out of order or not heated as advertised. The hot tub also receives similar complaints, with reports of hazy, musky, or brown water. Guests frequently mention issues with the Wi-Fi being unreliable or non-functional. Many rooms feature balconies, but these are often noted for bright lights that make them unusable, broken tables, or being dirty. Furthermore, common complaints include non-working AC units, faulty electrical outlets, and broken lamps. Some guests who booked rooms with an in-room jacuzzi reported it was dirty or not available upon arrival.

Cleanliness & Room Comfort
Room cleanliness is a major concern for many guests, with numerous reports of dirty rooms, bugs, mold on walls and in bathrooms, dust, and stains on sheets, walls, and pull-out couches. The beds are frequently described as hard, uncomfortable, creaky, or having visible springs, leading to poor sleep. Bathroom issues are widespread, including broken doorknobs, leaks, insufficient toilet paper, and a notable lack of hot water or poor water pressure in showers. Many guests also reported a shortage of towels and linens for pull-out beds, often having to request them multiple times or receiving pool towels instead. Overall, the room condition is often characterized as worn out, damaged, outdated, and not resembling online pictures.

Dining & Food Quality
The hotel's breakfast service is overwhelmingly criticized by guests, with many describing it as a "complete disaster" or "nasty." Common complaints include food being cold, undercooked, or flavorless, such as hard biscuits and watery gravy. Many guests reported that breakfast was not ready at the advertised time, was not replenished, or was entirely unavailable, despite being advertised as complimentary. Some guests were informed that breakfast is only offered on weekends, contradicting online information. Specific issues mentioned include a broken juice machine, lack of milk for cereal, and generally dirty serving areas, leading many guests to skip it entirely.

Location & Accessibility
The hotel's location is generally considered a positive aspect by guests, often described as good, convenient, and central, providing easy access to the "Island" and downtown areas. Its proximity to a good Italian restaurant across the street is also noted. However, the parking situation receives negative feedback, with some guests finding it horrible. While the immediate surroundings are not extensively detailed, some reviews hint at a less maintained exterior with cigarette butts and trash, which might impact the overall perception of the area.

Staff & Service
Feedback on staff & service is mixed, though predominantly negative. While some guests found the staff to be helpful, attentive, friendly, and professional, a significant number reported rude staff and unprofessional behavior. Many reviews mention staff members sleeping at the front desk, being difficult to locate, or being unresponsive to guest requests. Issues with check-in include being charged unexpected fees for early access, key cards not working, or rooms being assigned to other guests. The lack of housekeeping services is a recurring complaint, with guests reporting no trash removal or fresh towels/linens provided during their stay, often having to request these items themselves.

Additional Information
Guests frequently encountered unexpected fees, such as charges for early check-in or additional amounts not explained by online booking platforms, sometimes demanded in cash. Many reported significant difficulty obtaining refunds for early departures or unsatisfactory stays. The hotel's online pictures are often cited as misleading, with the actual property appearing much older and less maintained. Concerns about security were raised due to exterior doors not locking, allowing public access. A pervasive marijuana smell was noted by several guests, sometimes permeating into rooms. Furthermore, the hotel was undergoing construction or remodel during some stays, leading to messy conditions, hazards from boxes in hallways, and even the gas being turned off, impacting amenities like hot water.