Comfort Suites San Antonio North - Stone Oak

This hotel is frequently praised for its spacious rooms and a prime location that offers easy access to numerous shops and dining options. Many guests highlight the friendly and attentive staff as a significant positive, contributing to a welcoming atmosphere. The hotel is particularly well-suited for families seeking comfortable and roomy accommodations, and for business travelers or those on extended stays who appreciate the consistent service. Recent renovations have updated many areas, enhancing the guest experience. To make the most of your stay, consider inquiring about a newly renovated room upon arrival, and be prepared for potential waits for the elevators, as this has been a recurring point of feedback.

Facilities & Amenities
Guest experiences with the hotel's facilities and amenities are varied. A common concern revolves around the elevators, with multiple reports of only one being operational, leading to long waits, slow service, and occasional alarming noises. The swimming pool has received mixed reviews, with some guests finding it small or noting it was closed for maintenance or appeared dirty, while others enjoyed it. The fitness room is described as sparse, lacking sufficient equipment. While some rooms feature updated TVs that allow streaming, others note older models or issues like tilting. Guests appreciate the availability of coffee in the lobby. However, some areas like the lobby and hallways have been described as dated or having a musty smell, and ice machines are not always conveniently located on every floor.

Cleanliness & Room Comfort
The cleanliness and comfort of the rooms elicit a wide range of feedback. Many guests commend the spaciousness and overall cleanliness of their rooms, often describing them as well-maintained and spotless. However, a notable number of reviews mention issues such as dirty carpets, stained floors, peeling bathtubs, or broken tiles in bathrooms. The beds receive mixed reviews; while some find them very comfortable, others report them as old, lumpy, or having springs that poke through, leading to uncomfortable nights. Pillows are frequently described as old or lumpy. Noise from thin walls and hallways can occasionally be an issue, and some guests have reported a persistent musty smell or even the presence of pests like roaches in their rooms.

Dining & Food Quality
Feedback on the hotel's dining, particularly the complimentary breakfast, is quite mixed. Many guests appreciate the convenience and variety of the breakfast, often highlighting the popular Texas-shaped waffles and the helpful staff in the breakfast area. However, a significant number of reviews express disappointment with the food quality, describing items like scrambled eggs as unappetizing, watery, or unseasoned, and cereal as stale. Some guests note that the breakfast offerings have been reduced or that hot items and milk run out quickly, especially during busy times, and are not replenished fast enough. The coffee has also received negative comments regarding its taste. Despite these issues, the proximity to various restaurants within walking distance is a consistent positive.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage. It is described as quiet, tranquil, and very convenient, offering easy access to major highways and placing guests within walking distance of numerous shops, restaurants, and essential services like a grocery store. This makes it an ideal base for both leisure and business activities. While the hotel is generally considered safe, there are recurring concerns regarding the parking lot. Some guests have reported issues with limited parking spaces, particularly close to the entrance, and a notable number of reviews mention incidents of vehicle break-ins, suggesting a need for increased security awareness in the area.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback, with guests frequently praising their friendliness, helpfulness, and attentiveness. Many reviews highlight the housekeeping staff as exceptional, providing daily service and maintaining clean rooms. The front desk staff is often commended for their polite and accommodating demeanor, contributing to a welcoming atmosphere. While the check-in process is generally described as quick and easy, some guests have reported issues with late check-out requests not being honored or initial reservation mix-ups. Despite some challenges with facility maintenance, the staff's dedication to providing good service is a recurring theme, with many guests feeling well-cared for during their stay.

Additional Information
Guests should be aware that the hotel has been undergoing renovations, which has resulted in updated rooms and new furniture, though some areas may still appear dated. While these improvements are generally welcomed, some guests have experienced construction noise during their stay. There is conflicting information regarding the pet policy, with some reviews indicating a "no pets" rule while others mention a pet-friendly approach. A few guests have reported issues with hotel policies regarding cancellations or charges for damages, which have led to dissatisfaction. The hotel is a popular choice for long-term stays, with many guests returning due to the consistent service and comfortable environment.