Comfort Suites South Bend Near Casino

The hotel is often chosen for its spacious rooms and a popular pool and hot tub area, making it a memorable choice for many guests. Its convenient location near local attractions and major bypasses is frequently highlighted, appealing to a variety of visitors. Guests often appreciate the comfortable beds and the complimentary hot breakfast. The hotel is particularly well-suited for families seeking recreational amenities and ample space, couples looking for a relaxing getaway, and business travelers who value convenience and comfort. Sightseers also find the location advantageous for exploring the area. To ensure a smooth stay, guests should be aware of the hotel's deposit policy upon arrival and, if the pool is a primary reason for booking, it is advisable to confirm its operational status beforehand.

Facilities & Amenities
The hotel offers a range of facilities and amenities designed to enhance guest stays. The pool and hot tub are significant draws, especially for families, with many guests enjoying the heated water and cool lighting effects. However, some reviews indicate mixed experiences, with occasional reports of the hot tub not being hot or the pool appearing cloudy or dirty. The fitness center is available, though some guests have noted issues with its air conditioning or equipment being out of service. Rooms are generally equipped with a microwave and refrigerator, adding convenience for longer stays. While the air conditioning in rooms is often effective, a few guests have experienced issues with cooling or loud fan noise. The elevator is present for easy access to floors, though some have reported unusual noises or broken buttons.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is varied. Many guests describe their rooms as spacious, clean, and comfortable, highlighting the soft sheets and well-maintained appearance. However, a notable number of reviews mention concerns regarding cleanliness, with reports of stained carpets, dirty bathrooms, and even instances of insects or unpleasant odors like marijuana. Some rooms show signs of wear, including peeling wallpaper, worn furniture, or issues with drawers. The beds are frequently praised for their comfort, though a few guests found them too soft or noted feeling springs. Bathrooms are generally spacious with good hot water pressure, but some reviews cite issues such as loose toilet seats, dirty shower curtains, or non-latching doors. Noise levels are mixed; some guests found their rooms quiet, while others experienced disturbances from loud children in hallways, sports teams, or general noise from adjacent rooms or the highway.

Dining & Food Quality
The hotel's dining and food quality primarily revolve around its complimentary breakfast, which receives generally positive feedback. Most guests appreciate the hot breakfast options, often describing it as delicious, well-stocked, and offering a good variety of choices. A highlight for many is the availability of fresh, made-to-order omelets. The coffee is also frequently praised for its quality. However, some guests have expressed disappointment, noting that certain items like meat, eggs, or waffles tasted cheap or were of low quality. There have also been instances where the breakfast area was not adequately restocked, leading to limited food availability, especially closer to closing time. Despite these occasional issues, the breakfast staff are often commended for their attentiveness and efforts to keep the area clean and supplied.

Location & Accessibility
The hotel's location and accessibility are consistently highlighted as a major advantage by guests. It is conveniently situated with easy access to major bypasses and highways, making travel to and from the property straightforward. Guests appreciate its proximity to various local attractions, including museums, the zoo, and shopping and dining establishments. While the immediate surrounding area may be described as a bit dated, it generally feels safe. The hotel is considered a good base for exploring the wider South Bend area, including its proximity to Notre Dame. Parking is readily available and typically easy to navigate, though some guests have noted issues with icy conditions in the lot during colder months. Most guests find the location ideal for their needs, offering a balance of convenience and a relatively quiet environment despite highway proximity.

Staff & Service
Feedback on staff and service is quite mixed, with many guests praising the team for being friendly, helpful, and courteous. Positive experiences often highlight the staff's attentiveness, willingness to assist with requests, and efficient check-in and check-out processes. Guests have noted that staff members are often seen actively cleaning and maintaining the property. However, a significant number of reviews express dissatisfaction, describing some staff as rude, surly, or indifferent, and appearing unenthusiastic about their jobs. There are reports of staff being unaccommodating, particularly regarding early access to facilities or specific requests. Some guests felt that staff were not personable or made them feel like an inconvenience. Despite these inconsistencies, many positive interactions indicate a dedicated effort by some team members to provide good service.

Additional Information
A recurring theme in guest feedback pertains to the hotel's deposit policy. Many guests express frustration and surprise regarding a significant incidental deposit required upon arrival, often stating that this was not clearly communicated during booking. There are numerous reports of delays or difficulties in receiving these deposits back, leading to considerable inconvenience and dissatisfaction. Another frequent point of discussion is the presence of noise from other guests, particularly children running in hallways or sports teams, which can disrupt the peace for some visitors. While rooms are generally spacious, some guests have noted that certain furniture items, such as couches, appear worn or outdated. Additionally, a few reviews mention challenges with handicapped facilities, specifically the lack of raised toilets or roll-in showers, which did not meet their accessibility needs despite prior requests.