Hotel Conde Ansúrez

This hotel is a popular choice for car travelers and those seeking a convenient overnight stopover due to its easy access from the motorway and ample free street parking. Guests frequently highlight the hotel's overall cleanliness, the spacious rooms, and the generally friendly staff. It is also a notable venue for events and weddings, with many positive comments on the organization and food quality for such occasions. While some aspects of the hotel show signs of age, its tranquil setting and comfortable accommodations make it suitable for business travelers and couples looking for a quiet stay. To ensure a restful experience, guests might consider requesting a room not facing the main road to minimize traffic noise, and it's advisable to confirm bed preferences upon booking as some find the mattresses uncomfortable.

Facilities & Amenities
The hotel offers convenient parking options, including readily available free spaces on the street, which is a significant advantage for guests traveling by car or motorcycle, with a dedicated garage for bikers. There is also a paid underground parking facility, though some guests have noted issues with the car lift and a lack of direct elevator access from this area to all rooms, particularly suites. The hotel features a cafeteria and a restaurant, which are frequently mentioned, along with various salons suitable for events. A terrace provides a pleasant outdoor space. While Wi-Fi is available, some guests have reported that the connection can be unreliable, especially for work-related tasks.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and commend the hotel's cleanliness. Many appreciate the comfortable beds and the effective heating system, ensuring a warm stay. However, feedback on bed comfort is mixed, with some guests reporting hard mattresses, old mattresses, or springs sticking out, and some finding the double beds to be small. The bathrooms are often described as large, though some guests prefer a shower over the existing bathtub setup. Isolated issues have been reported regarding dirty towels, rust-colored water, or hair in drains. Noise can be a concern, particularly from road noise if the room faces the main thoroughfare, and some reviews mention poor sound insulation, leading to disturbances from neighboring rooms or corridor activity. The air conditioning system has received mixed reviews, with some guests finding it difficult to regulate or noting that it was not functioning effectively, leading to overly warm rooms.

Dining & Food Quality
The hotel's restaurant and cafeteria receive varied feedback. The set menu in the restaurant is often praised for its good value and quality, with specific dishes like pork cheeks and lobster rice highlighted. However, some guests have found the food quality inconsistent, mentioning reheated items, undercooked meat, or industrial desserts. The breakfast service, typically a continental offering, receives more negative comments, with guests describing it as poor in variety, featuring artificial juice, unappealing toast, and industrial pastries, often considered expensive for what is offered. Some guests also noted an extra charge for a second cup of coffee. The restaurant generally opens later in the evening, which can be inconvenient for some travelers.

Location & Accessibility
The hotel's location is a key point of discussion. Situated on the outskirts of the city, it offers easy access to the motorway, making it ideal for those traveling by car or as an overnight stopover. Free street parking is readily available and considered safe. However, its distance from the city center is a frequent complaint, with guests noting it's a significant walk (around 40-45 minutes) to major attractions like the Plaza Mayor. While public transport options, such as a bus stop, are available nearby, a car or taxi is generally recommended for exploring the city. Some guests have also pointed out the presence of stairs at the main entrance, which could pose an accessibility challenge for some.

Staff & Service
The staff at this hotel generally receives high praise for their friendliness, helpfulness, and professionalism. Many guests specifically commend the reception staff for their attentiveness and useful advice regarding the city. The cleaning staff is also frequently mentioned for their thoroughness. The check-in and check-out processes are typically described as quick and efficient. However, there are isolated reports of rude staff in the cafeteria or kitchen, and some guests have experienced slow or inattentive service in these areas. Despite these occasional negative interactions, the overall sentiment regarding staff is overwhelmingly positive, with many guests highlighting their willingness to assist and ensure a pleasant stay.

Additional Information
The hotel is a popular choice for hosting weddings and other large events, with numerous reviews praising the organization, food, and dedicated staff for these occasions. It also maintains a pet-friendly policy, allowing guests to travel with their dogs, which is a significant advantage for pet owners. Guests should be aware that while an iron may be available, its availability can be limited, and the equipment might be outdated. Some guests have reported isolated incidents of no hot water in their rooms or issues with the air conditioning control, leading to uncomfortable temperatures. For those staying in suites, it's worth noting that the elevator may not provide direct access to these specific rooms, requiring guests to use stairs.