Condo with Free Swimming Pool & Viewing Deck

While some guests appreciate the scenic views of Taal Lake from certain rooms and the accessible location near restaurants and tourist spots, many express significant disappointment with their overall stay. The hotel is often chosen by families and sightseers looking for a convenient base, but recurring issues with cleanliness, outdated facilities, and unhelpful staff frequently detract from the experience. Many reviews highlight a stark contrast between advertised images and the actual condition of the rooms, leading to a sense of false advertisement. For families traveling with children, the spaciousness of some units is noted, though the general state of maintenance is a concern. To ensure a more satisfactory visit, it is advisable for guests to explicitly confirm the exact room view and available amenities prior to booking, and to be prepared for potential delays or complications regarding security deposit refunds, as these are common points of contention.

Facilities & Amenities
Guest feedback on the hotel's facilities and amenities is largely negative. The Wi-Fi connection is a major point of frustration, consistently described as poor, barely usable, or non-functional, often being a prepaid service with limited data. Many guests also report very poor mobile signal within their rooms. The provided kitchenware is frequently criticized for being old, damaged, rusty, or incomplete, with some units lacking basic items like mugs or proper plates. The television sets are often reported as not working or having no channels. The elevators are described as unclean, slow, and sometimes malodorous, leading to long wait times. While a swimming pool is available, some guests find it too cold or too small for the number of users, and its availability can be inconsistent. Some rooms lack a balcony or the advertised view, and those with balconies may not have furniture. Issues with air-conditioning not cooling and broken water heaters are also noted.

Cleanliness & Room Comfort
The state of cleanliness and room comfort is a significant concern for many guests. Numerous reviews describe rooms as dirty, filthy, or smelling unpleasant, with some units reportedly infested with cockroaches. The floors are frequently mentioned as sticky, slippery, or damaged, with some areas covered by torn and taped-up floor mats, posing a safety hazard. Bathrooms often receive strong criticism for being unclean, having a bad smell, weak showers, slippery flooring, rusty fixtures, and yellowish toilet bowls. The beds and bedding are consistently described as not clean, smelly, crumpled, or having thin sheets and blankets, with some guests reporting itchy beds. The overall room condition and maintenance are widely criticized, with units appearing outdated, having numerous damages to walls, furniture, and fixtures, including broken cabinets, rusty door knobs, and damaged wallpaper. While some rooms offer a scenic view, many guests report that the actual view differs significantly from what was advertised, often showing houses instead of the lake.

Location & Accessibility
The hotel's location is consistently highlighted as a positive aspect by most guests. It is described as accessible and convenient, being close to various restaurants, eateries, and popular tourist spots, making it an ideal base for exploring the area. Guests appreciate its proximity to the city center and public transportation options, which facilitates easy access to local attractions and amenities. This central position is a key draw for visitors looking to experience the vibrant surroundings without extensive travel. However, feedback regarding parking is mixed; while some guests mention secured or designated parking, others report significant difficulties, including extremely long waits for available spots, sometimes extending late into the night, which can be a major inconvenience for those arriving by car and impact their overall arrival experience.

Staff & Service
Feedback on staff and service is predominantly negative, with many guests reporting highly unsatisfactory interactions. Numerous reviews describe staff as unfriendly, unhelpful, or unresponsive, particularly after check-in, making it difficult to resolve issues. There are frequent complaints about poor customer service and a lack of professionalism from management, with some guests feeling that their concerns are dismissed or that staff are uncooperative. The check-in process is often criticized for significant delays, with guests waiting for extended periods beyond the scheduled time. Issues with security deposit refunds are also a recurring problem, with many guests reporting long waits or failure to receive their refunds. While a few guests mention polite or helpful staff members and smooth check-out processes, these positive experiences are overshadowed by widespread reports of poor communication, inconsistent information, and a general lack of attentiveness to guest needs.

Additional Information
Several important details emerge from guest reviews that do not fit into other categories. A significant recurring issue is the security deposit, with many guests reporting considerable delays or complete failure to receive their refunds after check-out, leading to frustration and a sense of being scammed. Another common point of dissatisfaction is the hotel's policy requiring guests to dispose of their own trash at a designated, often distant, dumping area, which is widely considered inconvenient and unexpected for the price paid. Furthermore, a pervasive theme is misleading advertising, with numerous guests stating that the actual rooms and facilities differ drastically from the photos displayed online, particularly concerning room views and amenities. While some units are noted for having huge beds suitable for larger groups, others are criticized for inadequate bedding provisions for the number of booked guests, leading to discomfort and inconvenience.