Coratel Inn & Suites by Jasper Stillwater

The hotel is consistently praised for its exceptional quietness, offering a peaceful retreat for guests. Its cleanliness, good value, and convenient location are frequently highlighted, making it a practical choice for many. While generally considered a basic and functional accommodation, it serves as an ideal option for budget-conscious travelers, short-stay guests, and those simply seeking a comfortable place to sleep. Some reviews suggest it is also suitable for workers needing a longer-term, affordable stay. Guests should manage expectations regarding extensive amenities, as the hotel focuses on providing essential comforts. It is advisable to confirm specific services, such as breakfast, directly with the hotel, as there have been discrepancies in advertised offerings.

Facilities & Amenities
The hotel offers several practical amenities, including readily available lighted parking and secure parking, which guests appreciate for convenience and peace of mind. Rooms are often equipped with a microwave, refrigerator, and a TV with a good selection of channels, adding to guest comfort. Vending machines are also on-site for quick snacks and drinks. However, some guests note the absence of in-room coffee makers and hair dryers, which can be an inconvenience. There are mixed reports regarding room heating, with some finding the heater noisy or ineffective, and isolated mentions of mold near air conditioning vents. A significant concern raised by multiple guests is the lack of a functional elevator, which can be challenging for those with mobility issues, and issues with security doors being unlocked or taped open, compromising safety.

Cleanliness & Room Comfort
Guest feedback on cleanliness is largely positive, with many describing their rooms as clean and well-maintained upon arrival. The quietness of the hotel is a consistent highlight, contributing to a restful stay. While many guests found the beds comfortable, a notable number reported them as hard beds, indicating mixed experiences with mattress firmness. The bathroom facilities receive varied comments, with some noting issues like dim lighting, small size, or cleanliness concerns, including dirty tubs and dingy towels. The condition of sheets, blankets, and duvet covers is a recurring negative point, with guests mentioning them as old, worn, stained, or having holes. Some also reported sticky or unvacuumed floors. Despite the overall quiet atmosphere, a few guests experienced disturbances from noise levels due to thin walls or loud activities in hallways.

Dining & Food Quality
A significant and frequent point of feedback concerns the breakfast offering, or rather, its consistent absence. Many guests expressed disappointment that breakfast was advertised but not provided, with some staff citing COVID-19 as the reason. The available coffee is often described as not good or not hot, and while juice is typically available, there is a noted lack of other options like pastries or toast. For those seeking breakfast, the proximity to a Perkins restaurant next door is mentioned as a convenient alternative. Overall, the hotel's dining options are minimal, and guests should plan accordingly for their morning meals.

Location & Accessibility
The hotel's convenient location is a major advantage, frequently praised by guests for its proximity to various attractions and amenities. It is situated close to downtown areas, river walkways, shopping, and eateries, making it easy for guests to access their desired destinations. Its central location also makes it a good base for attending local events or celebrations. Parking is generally described as easy, with options for both lighted parking and secure parking, contributing to a hassle-free arrival and departure. While the location is highly rated, a few guests mentioned difficulty finding the hotel due to a change in its name on reservation sites.

Staff & Service
The staff at the hotel consistently receives high praise for being friendly staff, helpful staff, and accommodating. Many guests highlight their positive interactions with the front desk team, noting their kindness and willingness to assist with various requests, such as finding a phone charger or allowing early check-in. The check-in process is frequently described as quick check-in and easy. While the majority of feedback on service is positive, there are isolated instances of negative experiences, such as a staff member mistakenly accusing a guest of not paying a pet fee or the front desk being unattended, leading to long waits for service. Despite these few issues, the overall sentiment is that the staff provides good customer service.

Additional Information
Guests should be aware of the hotel's pet policy, which includes an additional fee for bringing animals, though some guests noted a lack of clear communication regarding this charge. For added peace of mind, some reviews mention security checks by local law enforcement, with police driving through the parking lot. There have been instances where the hotel name on reservation sites did not match the actual name, causing initial confusion for arriving guests. Some rooms have been noted to have issues with TV channels requiring a PIN or a lack of children's programming.