Costa Encantada Suites & Resort

The hotel is widely celebrated as an exceptional destination for families with children, offering a vibrant and engaging atmosphere. Its signature feature is the impressive array of pools and water slides, providing endless entertainment for toddlers, kids, and teens alike. Guests consistently highlight the hotel's remarkable cleanliness throughout the property and in the spacious rooms, alongside the food variety and quality in the dining areas. The friendly staff are frequently praised for their helpfulness and attentiveness, contributing significantly to a positive stay. The presence of diverse kids clubs and activities further solidifies its appeal to families. For an enhanced experience, guests recommend requesting a newly renovated suite, which offers modern comforts. It is advisable to arrive early for meals to navigate busy periods smoothly, and guests should be mindful of potential noise from other rooms due to varying soundproofing.

Facilities & Amenities
The hotel boasts an impressive range of facilities designed to cater to all ages, particularly families. The pool areas are a major highlight, featuring a large main pool, a pirate-themed splash pool with exciting slides, and a comfortable indoor pool that is ideal for cooler days. Guests appreciate the abundance of sunbeds, noting that there is generally no need to rush for them, though some still reserve early. Attentive lifeguards are consistently on duty, ensuring safety. Beyond the water, the hotel offers various sports courts, including a football pitch, basketball court, and tennis courts, providing ample opportunities for active recreation. For younger guests, there are well-equipped kids clubs and a dedicated playground. An arcade room is also available, though some machines may be out of order. Free Wi-Fi is accessible throughout the property, and multiple elevators ensure easy movement between floors.

Cleanliness & Room Comfort
The hotel generally receives high praise for its cleanliness, with many guests describing the property as spotless and well-maintained. Rooms are typically cleaned daily, and fresh towels are provided regularly. However, feedback on room condition is mixed; while newly renovated suites are lauded for being modern, spacious, and featuring comfortable beds, some older rooms are described as dated and basic, occasionally lacking essential amenities like a bottle opener or sufficient sockets. Some guests reported issues with inconsistent deeper cleaning, such as floors not being mopped or sheets not being changed daily, and a few noted the presence of mould in older bathrooms. Noise levels can be a concern for some, particularly from adjacent rooms or corridors due to varying soundproofing, though closing balcony doors often helps mitigate this. Air conditioning performance also varies, with some finding it effective and others reporting it to be weak.

Dining & Food Quality
Guests generally find the dining experience to offer a wide variety of options, with many praising the extensive selection available at each meal. The food quality is often described as good, tasty, and fresh, with different dishes offered daily. Breakfast receives particular acclaim for its excellent spread, including cooked items like omelettes, scrambled eggs, and a range of pastries and fresh fruits. For lunch and dinner, guests can enjoy various meats, freshly cooked fish, and popular choices such as pizza, pasta, and chips. The restaurant can become quite busy and chaotic during peak times, leading to queues for entry or for show cooking stations, though staff work efficiently to manage the flow. Most guests appreciate the provision of complimentary bottled water for all-inclusive guests, while some note that other drinks, particularly cocktails from machines, may not meet expectations. A snack bar offers convenient fast-food options throughout the day.

Location & Accessibility
The hotel's location is generally considered convenient, situated on the edge of the town which provides a quieter atmosphere compared to the bustling center. It offers easy accessibility to nearby attractions, with Fenals beach typically a 10 to 15-minute walk away, and the main Lloret de Mar town center and beach accessible within a 20 to 25-minute stroll. Guests appreciate the proximity to various shops, supermarkets, and a selection of bars and restaurants within walking distance. For those relying on public transport, the hotel is well-connected, being close to a bus station for transfers to the airport or cities like Barcelona, and a local bus stop for other towns. While some found the walk to the town center less illuminated at night, the hotel's overall setting balances convenience with a more relaxed environment. Parking is available on-site, though it incurs an additional fee.

Staff & Service
The hotel staff consistently receive high praise for their exceptional friendliness and helpfulness, contributing significantly to a positive guest experience. Many reviews highlight the attentive service provided by the reception team, noting their professionalism and efficiency during check-in and check-out processes. Housekeeping staff are commended for their daily cleaning efforts and provision of fresh towels, ensuring rooms are well-maintained. In the restaurant, staff are described as efficient and quick to clear tables, enhancing the dining experience. The kids club staff are also recognized for being welcoming and engaging with children. While some guests noted occasional slow service at the pool bar due to staffing levels, the overall sentiment is that the staff go above and beyond to be accommodating and ensure guest satisfaction. The presence of vigilant lifeguards and helpful security personnel further adds to the sense of a well-managed and service-oriented environment.

Additional Information
The hotel implements a unique reusable plastic cup system for drinks, requiring guests to exchange a card for a cup, which many appreciate for reducing waste and maintaining cleanliness around the pools. However, some guests found this system inconvenient or preferred traditional glasses, especially in the evenings. While the hotel has security measures in place, some guests reported disturbances from other guests, particularly regarding noise at night, indicating that soundproofing can be an issue in certain areas. The hotel's sunbed reservation policy, which prohibits reserving beds before 9 AM, is generally well-received and helps ensure availability. Guests find it convenient to arrange excursions from the hotel, with easy access to public transport for trips to nearby cities. The hotel attracts a diverse mix of international guests, including large groups, which can sometimes impact the overall atmosphere. Some guests noted that certain covered outdoor areas permit smoking, which was a minor point of discomfort for non-smokers.