Costa Ensenada

The hotel is primarily recognized for its central location, making it an ideal choice for sightseers and budget-conscious travelers who prioritize accessibility to the town center and touristic areas. While many guests find it a comfortable and good value option for a quick trip or a family stay, a significant number of reviews highlight its age and the pressing need for extensive renovation. The property is often described as old, outdated, and in poor condition, which can detract from the overall experience. Despite these concerns, the hotel is generally seen as a tranquil place that provides the necessary amenities for a good rest. For those considering a stay, it is advisable to manage expectations regarding the hotel's condition and focus on its prime location and affordability, as it offers a practical base for exploring the city.

Facilities & Amenities
The hotel features a pool that garners mixed reviews from guests. While some describe the pool area as excellent, pretty, nice, and clean, suggesting it's a pleasant spot for relaxation and fun, particularly during warmer months, others express concerns about its cleanliness, indicating a need for more frequent maintenance. There were also requests for extended pool hours to allow for more enjoyment. A specific point of feedback noted that the jacuzzi was not heated, which was a disappointment for some. Other amenities like Wi-Fi were mentioned as being very slow, and some guests reported the absence of an ice machine, though these were less frequent observations. The overall impression of facilities is that the pool is a key feature, but its upkeep and functionality could be improved for a more consistent guest experience.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is highly varied, with many guests expressing significant dissatisfaction. Common complaints include rooms being not clean, featuring stained blankets and sheets, dirty carpets and chairs, peeling wall paint, and pervasive unpleasant smells like sewage, urine, or general old hotel odors. Bathrooms are frequently cited for issues like being dirty, having leaks, clogged toilets, broken showers with low pressure or only cold water, and damaged tubs. Some rooms were also described as noisy due to external car traffic. Conversely, a smaller number of guests found their rooms very clean and comfortable, appreciating the spaciousness and, in some cases, a pleasant view of the dock and sea. Other issues noted include poor lighting, torn curtains, old furniture, and missing bath rugs, collectively pointing to a significant need for comprehensive room maintenance and updates.

Dining & Food Quality
The hotel offers on-site dining options, with guests frequently commenting on the restaurant and its offerings. The presence of a restaurant is generally appreciated for its convenience, providing an accessible dining solution directly within the hotel premises. Many guests specifically highlight the breakfast provided, describing it as good, continental, complete, and very tasty, making for a satisfying start to the day. This positive feedback suggests that the dining experience, particularly the breakfast, is a strong point for the hotel, contributing positively to guest satisfaction. The quality and accessibility of the restaurant and its breakfast are consistently noted as significant advantages for guests seeking convenient and enjoyable meal options during their stay.

Location & Accessibility
The hotel's location is consistently praised as one of its strongest attributes. Guests describe it as great, central, and well-located, emphasizing its proximity and walking distance to the town center and all major touristic areas. Its position on the main boulevard is frequently mentioned, making it easily accessible and "right around the corner from everything," which is highly convenient for exploring the surroundings. Regarding parking, feedback is mixed. Some guests found the parking area to be compacted or challenging, especially for larger vehicles, while others noted it was suitable for small to medium cars and appreciated the availability of safe indoor garage parking. Despite some challenges with parking space, the overall consensus is that the hotel's prime location significantly enhances the guest experience.

Staff & Service
The staff and overall service at the hotel receive overwhelmingly positive reviews. Guests consistently commend the staff for being friendly, attentive, helpful, and providing excellent service. The check-in process is frequently highlighted as being easy and fast, contributing to a smooth arrival experience. Guests often express feeling well-attended and appreciate the staff's dedication to providing good service throughout their stay. The positive interactions with the staff are a recurring theme, significantly enhancing the guest experience despite other potential drawbacks of the property. While the majority of feedback is positive, one minor point of contention was the occasional loud music played by cleaning personnel, which some guests found disruptive during resting hours. Overall, the commitment to attentive service is a standout feature.