Country Inn & Suites by Radisson, Ashland - Hanover, VA

The hotel consistently receives high praise for its exceptional cleanliness and the remarkably friendly, helpful staff, which together create a welcoming and comfortable environment for guests. Its strategic location, offering easy access to I-95 and nearby dining and shopping options, makes it a popular choice. The hotel is particularly well-suited for road trippers seeking a convenient and quiet overnight stop, families who appreciate the spacious rooms and on-site amenities like the game room, and business travelers looking for a reliable and well-maintained base. To ensure a pleasant stay, guests might consider requesting a room away from the highway if sensitive to noise, and it's advisable to confirm Wi-Fi stability upon arrival, as some reviews indicate inconsistency.

Facilities & Amenities
Guests find the hotel's amenities generally convenient, though some aspects receive mixed reviews. The fitness center is available, with some finding it well-equipped, while others describe it as small. Wi-Fi connectivity is a common point of discussion; some guests report speedy and strong connections, while others experience slow, balky, or unreliable service, with frequent disconnections. A popular feature for families is the game room, which includes a pool table, though some note it could use better maintenance. Complimentary coffee, tea, and hot cocoa are available in the lobby 24 hours a day, and a well-stocked pantry offers snacks and frozen meals for purchase. The hotel also provides a conference room and a small business center. Ample and well-lit parking is consistently praised, accommodating both cars and trucks with trailers. It is important to note that despite some online listings, the hotel does not have a pool, as the space has been converted.

Cleanliness & Room Comfort
The hotel's cleanliness is a standout feature, frequently described as immaculate, spotless, and very well-maintained, with many guests noting a pleasant, fresh scent upon entry. Rooms are generally found to be spacious and comfortable, providing a relaxing atmosphere. The beds are widely praised for their comfort, ensuring a restful night's sleep, though a few guests found them either too soft or too firm, and some wished for larger pillows. Noise levels receive mixed feedback; many guests appreciate the quiet environment, but others report issues with thin walls, loud doors slamming, and noise from children running in hallways, as well as occasional highway or train sounds. Bathrooms are typically clean with good shower pressure, but common complaints include slippery tubs lacking grab bars, poor lighting, moldy caulking, and small, scratchy towels. In-room amenities like a refrigerator and microwave are appreciated. While the air conditioning is often efficient, some units are described as loud or ineffective, and some guests noted a persistent musty smell in their rooms, along with visible stains or wear on furniture and walls.

Dining & Food Quality
The complimentary breakfast is a significant draw for many guests, often described as good, hot, fresh, and among the best experienced in years. The breakfast variety typically includes hot items such as waffles, scrambled eggs, and sausage, alongside cold options like cereal, yogurt, and pastries. Coffee is generally well-regarded. However, feedback on the breakfast is mixed; some guests find the options limited, describing it as simple or average, and express wishes for additional items like oatmeal or bananas. There are also comments about items not being replenished promptly, stale bread, or the breakfast area being cleaned up before the advertised end time, leading to disappointment for some. Despite these minor criticisms, most guests find the breakfast to be a convenient and satisfying start to their day.

Location & Accessibility
The hotel's central location is a major advantage, offering excellent accessibility right off I-95, making it an ideal stop for travelers on long journeys. Guests appreciate its proximity to a variety of restaurants, shopping centers, and popular establishments like Starbucks and Bass Pro Shop, many of which are within walking distance. Despite being close to the highway, the area is often described as quiet and safe, providing a peaceful retreat. The hotel offers ample and secure parking, including space for larger vehicles with trailers, which is a significant benefit for many guests. Its position between Ashland and Richmond also makes it a convenient base for exploring the wider area, combining ease of access with local amenities.

Staff & Service
The staff at the hotel consistently receives overwhelmingly positive feedback, frequently described as friendly, helpful, attentive, and efficient. Guests often highlight their willingness to go above and beyond to ensure a pleasant stay, from the quick check-in process to accommodating specific room requests. However, there are isolated instances of negative experiences, including some guests reporting rude interactions during check-in, issues with rooms not being ready on time, or a lack of follow-up from management regarding complaints. Housekeeping generally maintains a high standard of cleanliness, though some guests noted that full service is only provided every third day, and a few reported issues with sheets not being changed daily upon request. A notable area of concern involves the pet policy, with several highly negative accounts from guests traveling with service animals, citing inappropriate questioning and refusal of service despite legal protections.

Additional Information
The hotel has undergone recent renovations and upgrades, contributing to its generally clean and modern appearance. A significant point of clarification for guests is the absence of a pool, despite its frequent mention on various booking sites; the space has been repurposed, often into a conference room. For entertainment, the hotel features a game room with a pool table, which is popular with families. The pet policy, particularly concerning service animals, has been a source of considerable frustration for some guests, leading to disputes over access and additional charges. Guests should also be aware that full housekeeping service is typically provided only every third day. Recurring minor issues include slippery tubs in bathrooms that lack non-slip surfaces or grab bars, and the loud doors in hallways, which can be disruptive to sleep.