Country Inn & Suites by Radisson, Calgary-Northeast

The hotel offers a welcoming retreat, particularly noted for its spacious rooms and a warm, inviting pool area, making it a memorable choice for many travelers. Its complimentary breakfast is also a significant draw, providing a convenient and satisfying start to the day. This establishment is well-suited for families seeking comfortable accommodations and recreational options, road trippers looking for a convenient and value-driven stop, and airport travelers due to its close proximity to the airport. Budget-conscious guests also find it to be an excellent value. While generally praised for its quiet atmosphere, some guests advise confirming the functionality of the air conditioning or heating upon arrival, as well as the elevator, to ensure a seamless stay. Bringing your own pillow might enhance comfort for those particular about bedding, and it's wise to clarify the deposit return policy at check-in.

Facilities & Amenities
Guests frequently highlight the hotel's pool and hot tub as major attractions, often described as warm, clean, and enjoyable, with the added benefit of extended adult-only hours. However, some isolated reports mention issues with the hot tub's functionality or strong chlorine levels, and a few found the pool area to be less clean. The fitness center is available, though many guests note it is small, dated, and often has broken equipment, suggesting a need for updates. A recurring concern is the elevator, which is frequently reported as old, slow, noisy, or completely out of service, causing significant inconvenience, especially for those on higher floors or with mobility challenges. On the positive side, ample free parking is consistently praised for its convenience and accessibility. In-room amenities like microwaves, fridges, and coffee makers are widely appreciated. However, vending machines and ice machines are sometimes found to be out of order. The air conditioning and heating systems receive mixed feedback, with some guests experiencing issues with temperature control, loud operation, or complete malfunction, leading to uncomfortable room temperatures.

Cleanliness & Room Comfort
The majority of guests commend the hotel for its overall cleanliness, describing rooms as spotless, well-maintained, and tidy. However, some reviews indicate that the decor and furniture are dated and worn, with carpets frequently noted as stained or in need of replacement, occasionally contributing to an unpleasant odor. Despite this, the spaciousness of the rooms, particularly the suites, is consistently praised, providing ample space for relaxation. Feedback on bed comfort is mixed; many find the beds comfortable and conducive to a good night's sleep, while others describe them as too firm or having uncomfortable springs, and pillows are sometimes noted as flat. Noise levels are generally reported as quiet and peaceful, contributing to a restful stay. The bathrooms are typically found to be clean, with good water pressure, though some guests mention issues with inconsistent shower temperatures or clogged drains, and a lack of certain amenities like hair dryers or sufficient toiletries.

Dining & Food Quality
The complimentary breakfast is a significant highlight for most guests, consistently receiving praise for its quality, variety, and convenience. Many appreciate the selection of hot items, including waffles, eggs, bacon, and sausage, alongside options like toast, cereal, yogurt, and fruit. The coffee is also frequently complimented. While the breakfast is generally well-regarded, some guests note that the choices can be basic or limited, with occasional reports of items running out during busy periods or the hot food being overcooked. The breakfast area staff are widely commended for their friendliness, helpfulness, and diligent efforts in keeping the food replenished and the area clean, even when managing large volumes of guests. However, some early risers mention that breakfast hours might not align with very early flight schedules, leading to missed meals.

Location & Accessibility
The hotel's location is highly valued for its convenience, particularly its proximity to the airport, making it an ideal choice for travelers with early flights or those arriving late. Guests appreciate the easy access to major highways and roads. While not directly in the city center, it offers good accessibility to attractions like the zoo and other areas, though a car is often recommended for exploring further afield as food options within walking distance are limited. Ample free parking is a consistent positive, providing peace of mind for guests with vehicles. A significant point of contention, however, is the absence of an airport shuttle service, despite some previous advertising, which has led to unexpected taxi expenses for many guests. The surrounding area is generally described as quiet and safe, contributing to a peaceful stay.

Staff & Service
The hotel staff consistently receive high praise for their friendliness, helpfulness, and accommodating nature, with many guests highlighting positive interactions from check-in to departure. The check-in and check-out processes are generally described as quick and smooth. However, some guests report frustrating experiences with key cards frequently malfunctioning, requiring multiple trips to the front desk for reactivation. A recurring and significant concern revolves around the deposit policy, with numerous guests reporting delays or issues in receiving their refundable deposits back, sometimes coupled with perceived unresponsiveness or lack of empathy from staff when addressing these financial matters. While most experiences are positive, a few isolated incidents mention unhelpful or rude staff interactions, particularly when guests raise concerns about room issues or unexpected charges.

Additional Information
Beyond the standard offerings, guests frequently appreciate the thoughtful touches provided, such as complimentary homemade cookies and a continuous coffee and tea bar available in the lobby, adding a welcoming and cozy feel to the stay. The hotel is often cited for its good value for money, making it an attractive option for budget-conscious travelers seeking comfortable accommodations. While generally quiet, some guests note that the hotel's overall decor and infrastructure appear dated, suggesting a need for modernization. The hotel also has a pet-friendly policy, though some guests found suitable outdoor areas for pets challenging to locate nearby. Guests should be aware that while the hotel aims to provide a pleasant experience, some aspects of its older infrastructure may occasionally impact the stay.