Country Inn & Suites by Radisson, Camp Springs (Andrews Air Force Base), MD

This hotel is frequently chosen for its convenient location near the Metro and its friendly staff, making it a practical base for exploring the Washington D.C. area. Guests consistently highlight the cleanliness of the rooms and the comfortable beds as key factors contributing to a pleasant stay. The complimentary hot breakfast is also a significant draw, offering a good start to the day. The hotel caters well to a variety of travelers, including families visiting the capital, business travelers seeking easy access to the highway, and pet owners due to its accommodating policy. To ensure a quiet experience, guests might consider requesting a room away from the elevator or higher floors, as some noise from other guests or the building can occasionally be heard.

Facilities & Amenities
Most guests find the hotel's facilities to be adequate and functional, appreciating the inclusion of a refrigerator and microwave in the rooms, which adds convenience for longer stays. The availability of free Wi-Fi is consistently praised, ensuring guests can stay connected. The lobby offers 24/7 coffee, tea, and fruit, along with complimentary cookies, which are a welcome touch. A fitness center is available for guests to use. However, some guests have noted that the hotel feels a bit outdated and could benefit from renovations, with occasional reports of broken ice machines or issues with the elevator being noisy or out of service.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is mixed but generally leans positive. Many guests commend the clean rooms and comfortable beds, often describing the rooms as spacious and conducive to a good night's sleep. However, some guests have reported issues such as stained carpets or sheets, unclean bathroom surfaces, or a general stale smell in the room. Noise can be a concern for some, with mentions of thin walls allowing sounds from upstairs neighbors or the AC unit to be heard. While most find the beds comfortable, a few guests have described them as hard, and some wish for larger or more supportive pillows.

Dining & Food Quality
The complimentary breakfast is a significant highlight for many guests, often described as hot and offering a good variety of options. Typical offerings include waffles, scrambled eggs, sausage, French toast, cereal, fruit, and coffee. Guests appreciate the convenience and the quality of the food provided. However, some guests have expressed a desire for more diverse options, particularly for those who do not eat pork or prefer vegetarian choices. A few reviews mentioned that certain items could be bland or cold, and the dining area can feel small, especially during peak times.

Location & Accessibility
The hotel's location is widely regarded as excellent, particularly for its easy access to the highway and its proximity to the Branch Ave Metro station. Guests highly value the free shuttle service to and from the Metro, which provides convenient and quick transportation into Washington D.C. The availability of free parking is another major advantage for those traveling by car. While the immediate surroundings are not considered scenic and offer limited shopping, there are restaurants and gas stations nearby. The area is generally perceived as quiet, contributing to a peaceful stay for many visitors.

Staff & Service
The staff at this hotel consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight the quick check-in and check-out processes and the staff's willingness to accommodate requests, such as providing extra amenities or assisting during unforeseen circumstances like a water main break. Many reviews commend the attentive service from the front desk and housekeeping teams. However, there are isolated instances where guests reported less positive interactions, including perceived unresponsiveness or specific issues with certain staff members, particularly concerning late check-out requests or handling of complaints.

Additional Information
The hotel maintains a pet-friendly policy, which is appreciated by guests traveling with animals, though some have noted challenges in finding suitable outdoor areas nearby. A recurring theme in reviews is the hotel's policy regarding incidental fees, typically a $100 charge upon check-in, which some guests found unclear or slow to be refunded. There have also been multiple reports of guests experiencing double charging issues, particularly when booking through third-party websites. Guests should be aware that housekeeping services are typically provided every three days. Despite the hotel's non-smoking policy, some guests have reported a noticeable smell of marijuana in hallways or even in rooms.