Country Inn & Suites by Radisson, Carlisle, PA

The hotel offers a convenient stop for road trippers and pet owners, with its notable feature being the provision of free electric vehicle charging, a highly appreciated amenity for electric vehicle owners. Guests frequently highlight the friendly staff and the quality of the complimentary breakfast, making it a practical choice for an overnight stay. However, a significant recurring concern is the pervasive road noise from the adjacent highway, which can considerably impact sleep for many. The property is also undergoing renovations, leading to a mix of updated rooms and some areas still showing signs of wear. This hotel is particularly suitable for budget-conscious travelers and EV owners seeking a practical and value-oriented accommodation. To enhance your experience, it is advisable to request a room located on the side of the hotel away from the highway to minimize noise disturbance, and be prepared for ongoing construction activities in certain common areas.

Facilities & Amenities
The hotel offers several amenities, though their availability and condition vary. The swimming pool is a key feature for many, especially families, but numerous guests reported it was closed for maintenance, cold, or not clean during their stay. The free electric vehicle charging is a highly valued and consistently praised amenity. Feedback on Wi-Fi was mixed, with some guests experiencing slow speeds or frequent disconnections. The ice machines were a common point of frustration, often reported as broken or unavailable throughout the building. Similarly, the laundry facilities faced issues, with reports of broken dryers and unclean washing machines. Common areas, including the lobby, were sometimes described as hot, messy, or undergoing renovation, with visible signs of disruption like torn-up carpets. Despite these issues, the availability of complimentary cookies, coffee, and tea in the lobby was consistently appreciated by guests.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is notably mixed. While many guests found their rooms to be clean and well-maintained, a significant number reported serious concerns, including multiple instances of bed bugs, dirty bathtubs with mold or rust, and general uncleanliness in certain areas like floors and windowsills. Bed comfort also received varied reviews; some found the beds comfortable with fresh linens, while others described them as hard, lumpy, or worn out, impacting sleep quality. A pervasive issue across many reviews is the loud road noise from the adjacent highway, which severely impacted guests' ability to sleep. Furthermore, frequent complaints were made regarding lukewarm or no hot water in showers, low water pressure, and broken or poorly functioning shower fixtures. Room amenities like TVs were sometimes described as old or small, and air conditioning units were noted for being noisy or ineffective.

Dining & Food Quality
The hotel's complimentary breakfast generally receives positive feedback from guests, who appreciate the variety of options available. Many enjoyed the hot selections, such as waffles and eggs, along with the readily available coffee and tea. The breakfast area itself was sometimes noted as being small, but most found the food quality satisfactory for a complimentary offering. However, some guests reported issues with the breakfast, including instances of moldy bread, cold items, or a perceived lack of protein options. Despite these isolated concerns, the overall consensus points to a decent and convenient start to the day. Additionally, the availability of complimentary cookies at the front desk is a popular and appreciated touch, providing a welcoming snack for arriving guests.

Location & Accessibility
The hotel's location directly adjacent to Interstate 81 is a defining characteristic, offering easy highway access for travelers. This proximity makes it a convenient choice for quick overnight stops during road trips. However, this advantage comes with a significant drawback: pervasive and loud traffic noise from the highway, which many guests reported as disruptive to their sleep. While the hotel is considered convenient for reaching nearby points of interest like UPMC, some guests noted a lack of walkable restaurants or stores in the immediate vicinity, describing the area as somewhat isolated. Ample parking is available on-site, and the provision of free electric vehicle charging stations is a highly valued amenity for electric vehicle owners, adding to the hotel's accessibility features.

Staff & Service
Guest experiences with the staff and service are quite varied. Many guests consistently praised the staff for being friendly, helpful, professional, and courteous, particularly highlighting their efficiency during check-in and their attentiveness in the breakfast area. Some individuals were noted for going above and beyond to assist guests. Conversely, a notable number of reviews described staff as unfriendly, disengaged, or unresponsive to guest concerns, such as the persistent lack of hot water or maintenance requests. There were recurring complaints about a perceived lack of on-call maintenance personnel, leading to unresolved issues with broken fixtures or non-functioning amenities. While some guests reported clean rooms, others indicated that housekeeping services were inconsistent or that specific cleanliness problems were not adequately addressed.

Additional Information
The hotel is currently undergoing renovations, which has resulted in some disruption in common areas, including visible construction, torn-up carpets, and temporary changes to the lobby layout. While some rooms have been updated, other areas still show signs of being dated. The hotel maintains a pet-friendly policy, which is appreciated by guests traveling with animals, though some found the associated fees to be high and noted a lack of convenient outdoor areas for pets. Several guests reported instances of fire alarms going off early in the morning on multiple days, causing unexpected disturbances. Additionally, the ice machines were frequently reported as broken or unavailable, leading to a consistent lack of ice for guests throughout their stay.