Country Inn & Suites By Radisson, Charleston South, WV

The hotel is frequently highlighted for its exceptionally friendly and accommodating staff, who consistently go above and beyond to assist guests, making it a memorable aspect of many stays. This commitment to service, combined with a welcoming pet-friendly policy, makes the hotel a suitable choice for road trippers and travelers with pets seeking a convenient stop. While the property shows signs of age, many guests find the rooms to be adequately clean. The hotel also caters well to families and business travelers due to its location and amenities. To ensure the best experience, guests are advised to confirm specific amenities like the hot tub prior to arrival, as advertised features may not always be available, and to request a room away from the highway for a quieter stay.

Facilities & Amenities
Feedback on the hotel's facilities is mixed, with the pool being a frequent point of discussion. Many guests report the pool water is cold or over-chlorinated, and some note it appears dirty or has missing lights. A significant number of reviews indicate that the advertised hot tub is non-existent or has been filled in, leading to disappointment. The fitness center is described as small, with some equipment being non-functional or having disabled screens. While Wi-Fi is available, some guests found it to be slow or unsecured. General maintenance issues, such as dirty elevators or those being out of order, are also occasionally mentioned, reflecting the hotel's aging infrastructure.

Cleanliness & Room Comfort
Guest experiences with cleanliness and room comfort vary considerably. While some guests found their rooms to be clean and well-maintained, a notable number reported issues such as dirty towels, hair in bathrooms, stains on carpets and walls, and even more severe concerns like mold, ants, or unpleasant odors (musty, smoke, pet, urine). Rooms are often described as old or outdated, with various broken fixtures including non-working TVs, refrigerators, clogged sinks or tubs, and damaged furniture. Bed comfort receives mixed reviews; some found the beds comfortable, while others described them as hard, lumpy, or having exposed springs. Noise is a common complaint, with guests reporting significant highway noise, truck sounds, thin walls allowing noise from neighbors, and barking dogs.

Dining & Food Quality
The hotel's breakfast generally receives positive feedback, with many guests praising its good quality and variety. Options frequently mentioned include hot items like eggs, sausage, biscuits and gravy, and waffles, alongside cold cereals, coffee, and juice. However, some guests experienced issues with the breakfast service, noting that food items occasionally ran out or were cold, particularly during busy periods or when the area was understaffing. The coffee is often appreciated, though sometimes reported as cold or lacking diverse creamer options. It is important to note that despite some advertising, the hotel does not have an on-site restaurant, which has been a point of confusion for several guests.

Location & Accessibility
The hotel's location is primarily valued for its convenience right off the interstate, making it an easy stop for travelers. It is situated near various restaurants and some shopping options, though several nearby dining establishments are noted as being closed. However, the surrounding area is frequently described as sketchy, run-down, or feeling unsafe by some guests, citing the presence of abandoned buildings and large numbers of parked trucks. The parking lot itself is often criticized for being poorly lit, tight, and frequently overcrowded with large vehicles, making navigation and finding a spot challenging. Some guests also reported difficulty in finding the hotel initially or re-accessing the main highway.

Staff & Service
The staff at the hotel consistently receives high praise, with guests frequently describing them as friendly, helpful, attentive, and accommodating. Many reviews highlight specific positive interactions with front desk and breakfast staff, noting their willingness to go above and beyond to assist guests. The pet-friendly service is particularly appreciated by those traveling with animals. However, experiences with the check-in process are mixed; while some found it quick, others reported long waits, issues with key cards, or rooms not being ready upon arrival. Housekeeping also receives varied feedback, with some guests noting rooms were not serviced daily, trash was not emptied, or fresh towels were not provided without request, often attributed to understaffing.

Additional Information
The hotel's pet-friendly policy is a significant draw, though some guests noted challenges in finding suitable outdoor areas for pets or experienced strong pet odors in their rooms. A recurring issue for many guests is the hotel's key cards, which frequently expire daily or require multiple re-programmings, causing inconvenience. Despite being advertised, the hotel does not have a hot tub, a point of considerable disappointment for numerous guests. The property is widely acknowledged as outdated and showing its age, with some areas undergoing renovations that can impact guest experience, such as temporary changes to the breakfast area. Guests should be aware that the hotel's overall condition may not align with expectations set by online images.