Country Inn & Suites by Radisson, Grinnell, IA

The hotel distinguishes itself through a strong commitment to guest comfort, evidenced by recent renovations and a consistently highly praised staff. Guests frequently highlight the overall cleanliness of the property, the comfortable accommodations, and the quality of the complimentary breakfast. Its convenient location near the interstate makes it an ideal choice for road trippers seeking a comfortable overnight stop, while its proximity to the local college also makes it suitable for college visitors and their families. Many guests appreciate the hotel's pet-friendly policy, making it a good fit for those traveling with animals. To ensure a pleasant stay, guests might consider inquiring about room location to minimize potential noise, and for those with mobility concerns, it is advisable to request a first-floor room due to the absence of an elevator.

Facilities & Amenities
Guests generally find the hotel's facilities to be a valuable addition to their stay. The indoor pool is a popular feature, often described as clean and spacious, providing a good option for relaxation and recreation, especially for families. While a hot tub is available, some guests have reported it being out of order or not fully functional at times. The hotel offers free Wi-Fi, though its reliability can vary, with some guests experiencing poor or non-existent connections, particularly in rooms further from the lobby. A fitness center is present for guest use, though some suggest the need for more readily available disinfecting wipes. The outdoor fire pit is a welcomed recent addition, providing a pleasant gathering spot. Other conveniences include ice machines, vending machines, and laundry facilities. It is important to note that the two-story building does not have an elevator, which can be a consideration for guests with mobility issues or heavy luggage.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, with many describing rooms as clean and spacious. The beds are frequently praised for being comfortable, ensuring a restful night's sleep. In-room amenities such as a microwave, mini-fridge, coffee maker, iron, and hairdryer are appreciated for added convenience. However, some recent reviews indicate inconsistencies in cleanliness, with occasional reports of dirty floors, dusty surfaces, or stained curtains. The bathrooms receive mixed comments, with some noting issues like rusty shower heads, slow drainage, or a lack of towel bars and fans. Noise levels can be a concern for some, with reports of sounds from hallways, other guests, or even staff activities impacting quiet enjoyment. A few isolated but serious complaints mention the presence of bed bugs or spiders, and some rooms have been noted to have a musty smell or visible ceiling damage from leaks.

Dining & Food Quality
The hotel's breakfast consistently receives positive remarks from guests, often described as good and offering a satisfying start to the day. The selection typically includes a variety of hot items such as sausage, eggs, and biscuits, alongside continental options like cereals, pastries, and fresh fruit (though some note limited fruit choices). While some consider the breakfast fare to be standard or basic, it is generally found to be consistent, clean, and well-stocked. The breakfast room can sometimes feel a bit small, especially during peak hours. A popular amenity is the availability of warm cookies and coffee (including decaf) in the lobby during the late afternoon or evening, which many guests appreciate as a welcoming touch.

Location & Accessibility
The hotel boasts a highly convenient location right off Interstate 80, making it easily accessible for travelers and a popular choice for overnight stays during long drives. Its proximity to Grinnell College is a significant advantage for visitors to the university. Guests appreciate being a short drive away from various restaurants, including both fast-food chains and local establishments, as well as a Walmart for any necessities. The property offers ample off-street free parking, which is a considerable benefit for guests traveling by car. While the location is generally praised for its accessibility, some guests note the absence of dedicated truck parking. The surrounding area is described as quiet, contributing to a peaceful stay despite its closeness to the highway.

Staff & Service
The staff at the hotel consistently receives outstanding praise, being highlighted as one of the property's strongest assets. Guests frequently commend their friendliness, helpfulness, and attentiveness, noting that employees often go above and beyond to ensure a pleasant stay. The check-in process is typically described as quick, easy, and welcoming, with staff members often accommodating early arrivals or special requests. Many reviews specifically mention the staff's willingness to assist with various needs, from providing local recommendations to addressing room issues promptly, and even assisting with unexpected situations like blizzards. The overall impression is that the team is dedicated to providing excellent customer service, contributing significantly to a positive guest experience and fostering a sense of being well-cared for.

Additional Information
The hotel maintains a pet-friendly policy, which is a significant draw for guests traveling with animals, and provides suitable outdoor areas for them. While recent renovations have improved the interior, some guests have expressed concern over visible exterior damage from a past storm, including broken windows and siding, which had not been fully repaired at the time of their stay. This can impact the initial impression and raise safety concerns for some. There are mixed reports regarding the hotel's handling of noise management, with some guests experiencing disturbances from loud parties or hallway activities, and occasional issues with staff response to noise complaints. Some guests have also reported reservation discrepancies or unexpected charges upon arrival, leading to frustration, highlighting the importance of confirming booking details directly.