Country Inn & Suites by Radisson, Portland, TX

The hotel is currently undergoing extensive renovation, which serves as its most prominent feature, significantly impacting the guest experience. This widespread construction often leads to noise, dust, and the closure of key facilities, creating a disruptive environment for many. While some guests appreciate the efforts to modernize, the lack of prior notification about the scale of these changes is a recurring complaint. The property's location is frequently highlighted as a major positive, offering convenience to various points of interest. However, pervasive issues with cleanliness, including mold and stains, along with numerous maintenance problems and reports of pests, detract significantly from the overall stay. This hotel might appeal most to budget-conscious travelers or those seeking a short-term stay who prioritize location over comfort and are prepared for potential disruptions. Guests are strongly advised to inquire about the current renovation status and specific room conditions before booking to manage expectations.

Facilities & Amenities
The hotel's facilities are significantly impacted by ongoing renovations, leading to frequent closures and limited availability. Most notably, the swimming pool is consistently reported as being closed for construction or, when open, found to be unclean. Similarly, the fitness center and gym are often inaccessible or equipped with old, broken machinery. Guests frequently experience issues with the elevators, which are described as being out of order or dirty, necessitating the use of stairs. Essential amenities like the washing machine and dryer are often non-functional, causing inconvenience for longer stays. The business center is also noted as being closed, and Wi-Fi connectivity can be spotty or unreliable. The lobby area, where guests gather, is sometimes uncomfortably hot due to non-working air conditioning, and the ice machines are occasionally out of service.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is overwhelmingly negative, with numerous reports of significant issues. Many rooms are described as being generally dirty, featuring widespread stains on carpets, sheets, and walls. A pervasive problem is the presence of mold in bathrooms, on AC units, and even on walls and ceilings, contributing to a strong musty smell or moldy odor. Bathrooms are frequently cited as being uncleaned, with dirty bathtubs, stained fixtures, and hair present. Rooms often appear outdated and poorly maintained, with worn furniture, peeling wallpaper, and holes in walls. Guests report various broken items such as non-functional TVs, AC units, refrigerators, lights, and phones. The beds are often described as uncomfortable, with worn mattresses where coils can be felt, and pillows are frequently noted as being flat or stinky. Some guests also experienced damp carpets and disruptive noise from construction or loud AC units.

Dining & Food Quality
The hotel's breakfast service receives mixed but generally positive feedback from guests. Many appreciate the convenience of a complimentary offering and describe the breakfast variety as good, with a nice array of choices including eggs, bacon, bagels, and cereal. Some guests found the food options to be delicious and plentiful, making for an enjoyable start to their day. However, there are recurring complaints about the breakfast area running out of popular items such as eggs, biscuits, milk, and creamer, which can be frustrating. A few guests reported issues with the overall food quality, mentioning burnt sausages or moldy bread, and one concerning instance of a pest near the coffee area. The coffee itself was sometimes noted as needing to be stronger. Despite these occasional shortcomings, the breakfast is often seen as a valuable amenity, especially for its convenience.

Location & Accessibility
The hotel's location is consistently highlighted as one of its strongest attributes, frequently described as "great," "convenient," and "central." Guests appreciate its proximity to attractions, various restaurants, and its easy highway access, making it ideal for exploring the area or for specific travel needs. Its situation near a Walmart and other businesses adds to its convenience. However, the surrounding area is often affected by significant construction, which can make entry and exit challenging and contribute to traffic issues. While the location itself is praised, some guests express concerns about security, noting that side doors often do not lock, allowing unauthorized access. Parking is available, though some reviews mention trash in the parking lot, detracting from the initial impression upon arrival.

Staff & Service
Feedback regarding the staff and service is quite varied. Many guests commend the team for being friendly, helpful, and accommodating, particularly at the front desk, noting their pleasant demeanor and willingness to assist. Some positive experiences include quick check-ins and attentive responses to requests. However, a significant number of reviews describe staff as indifferent, unhelpful, or even rude, particularly when addressing serious room issues. Guests often report difficulties with issue resolution, finding that problems like non-working AC, broken TVs, or requests for room changes are not adequately addressed. Housekeeping service is inconsistent, with complaints ranging from rooms not being cleaned when requested, towels not being replaced, or staff disturbing guests before check-out. Overall, while some staff members provide excellent service, the overall consistency in problem-solving and attentiveness is a concern for many.

Additional Information
A critical piece of information for prospective guests is the hotel's extensive ongoing renovation, which is not always communicated prior to booking. This results in significant construction noise and dust throughout the property, creating an often chaotic and disruptive environment. Guests have reported safety hazards such as tools and debris in hallways, making walking areas unsafe. There are also frequent mentions of strong chemical smells or paint smells permeating the building due to the work. The hotel's refund policy is a point of contention, with many guests reporting difficulty obtaining refunds for unsatisfactory stays, even when checking out early due to severe issues. Furthermore, there are instances of booking discrepancies, where guests received a different room type than reserved or faced unexpected charges. While one review mentioned a strict no-pet policy, another indicated the hotel was not pet-friendly, suggesting a lack of clarity. Guests should also be aware of security concerns, as side doors are often unlocked, and there have been reports of vehicle theft in the parking area.