Country Trails Inn &Suites

This hotel is widely celebrated for its exceptional cleanliness and the warm, family-run atmosphere that makes guests feel truly welcome. Its signature feature is the consistently spotless environment, from common areas to individual rooms, which many guests describe as the cleanest they have ever experienced. This makes it an ideal choice for families seeking a hygienic and comfortable stay, cyclists looking for a convenient base near popular trails, and sightseers exploring the local area. The hotel also appeals to traveling professionals who appreciate a quiet and well-maintained environment. Guests frequently highlight the comfortable accommodations and the well-regarded pool and hot tub facilities. To enhance your visit, consider requesting a room away from the main highway to minimize potential noise, and manage expectations regarding the breakfast offerings, which are generally basic.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and recreation. A significant highlight is the swimming pool and hot tub, which are frequently used and praised for their cleanliness and good temperature, though some guests have noted the pool can occasionally be cold or the hot tub jets may not function. Free Wi-Fi is available throughout the property, generally providing good connectivity, though a few guests experienced spotty service. For environmentally conscious travelers, an electric vehicle charger is a convenient addition. However, guests should be aware that there is no guest laundry facility on-site, despite some prior information suggesting otherwise. While ice machines and vending machines are present, some guests reported issues with ice availability. Additionally, the hotel is two stories and lacks an elevator, which could be a consideration for guests with mobility issues.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its exceptional cleanliness, describing rooms and common areas as spotless and well-maintained. The beds are frequently praised for being very comfortable, with many guests highlighting a restful night's sleep, though a few found mattresses too soft or lumpy. While most rooms are noted for being quiet, some guests experienced noise from adjacent rooms, hallways, or highway traffic, indicating varying levels of soundproofing. In-room amenities receive mixed feedback; some guests appreciated the presence of a coffee maker, while others reported its absence or issues with its functionality. Concerns were raised about the lack of easily accessible electrical sockets near beds. Isolated incidents of air conditioning not working, TV malfunctions, or insufficient hot water in showers were reported. The bathrooms are generally clean, though one review mentioned a loose toilet seat. Some guests also noted issues with towel availability or quality.

Dining & Food Quality
The hotel provides a continental breakfast that receives mixed reviews from guests. Most describe it as basic, with common offerings such as cereals, fruit, yogurt, and juices. However, many guests expressed a desire for more variety and healthier choices, particularly noting the absence of hot options like eggs, bacon, or sausage, with only make-your-own waffles typically available. Some reviews highlighted issues with the replenishment of breakfast items, requiring guests to request refills for things like pancake mix or juice. The coffee quality also received some negative comments. A few guests reported concerns about the freshness of items like bread and fruit, especially later in the breakfast service. While the breakfast is included, guests are advised to manage their expectations regarding its scope and selection.

Location & Accessibility
The hotel boasts an excellent location, particularly for guests interested in outdoor activities. It is conveniently situated for easy access to the Root River Trail for biking and Forestville State Park for hiking, making it a popular choice for cyclists and sightseers. Guests appreciate its proximity to nearby towns like Lanesboro and Harmony, facilitating exploration of the area. For dining and convenience, a Casey's store, other restaurants, and a liquor store are within easy walking distance. The hotel is located right off a main highway, offering good accessibility for travelers, though this can contribute to some noise. Parking is readily available directly in front of the hotel. However, some guests noted that the hotel's description was misleading regarding the presence of a "promenade" or an on-site "winery," which are not actually part of the property.

Staff & Service
The staff at the hotel consistently receives overwhelmingly positive feedback for their friendliness, helpfulness, and attentiveness. Guests frequently praise their willingness to go above and beyond, such as accommodating pets during emergencies, assisting with early check-in, and promptly fulfilling requests for extra towels or other needs. Many describe the staff, including the owners, as treating guests like family, creating a warm and welcoming atmosphere. The check-in process is generally smooth and efficient. However, there are notable negative reports concerning the owner or general manager, with some guests describing them as rude, unhelpful, or dishonest, particularly in situations involving booking issues or unauthorized charges. Instances of overbooking and subsequent reservation cancellations without adequate solutions have also been reported, leading to significant guest dissatisfaction.

Additional Information
Guests should be aware of certain policies and unique aspects of their stay. While the hotel is generally pet-friendly and accommodating, some guests reported unexpected charges for bringing support animals. A significant concern raised by multiple guests involves unauthorized charges on credit cards and the application of a credit card surcharge on final bills, which has led to disputes. There have also been instances of the hotel overbooking and subsequently canceling reservations without providing alternative solutions, causing considerable inconvenience. For cyclists, a notable benefit is the hotel's willingness to allow bikes to be stored inside rooms, offering peace of mind. A specific point of feedback mentioned the presence of a particular news channel playing in the breakfast area, which some guests found disruptive. It is advisable to confirm all charges and reservation details upon booking and check-out.