Courtyard by Marriott Anchorage Airport

This hotel is a prime choice for travelers seeking convenience, particularly due to its close proximity to the airport and highly praised 24/7 shuttle service, which stands out as a signature feature. Guests consistently highlight the hotel's spotless cleanliness, the comfort of its accommodations, and the generally friendly and helpful staff. The on-site Bistro and bar also receive positive mentions, providing convenient dining options. The presence of a pool and hot tub adds to the appeal, especially for families or those looking to relax. It serves as an excellent base for business travelers needing easy airport access and for individuals on stopovers. To ensure a smooth experience, it is advisable to reserve the airport shuttle in advance, and guests should be aware that some noise from hallways or other guests can occasionally be heard.

Facilities & Amenities
The hotel offers a range of facilities designed for guest convenience and relaxation. The pool and hot tub are generally well-received, described as clean and warm, providing a pleasant space for unwinding, though some guests occasionally reported the hot tub being out of service or the pool area being busy. A fitness center is available for those wishing to maintain their workout routine. While Wi-Fi is provided, some guests experienced issues with connectivity or unexpected charges. The elevators were noted by some as being small or occasionally out of order, leading to minor inconvenience. Laundry facilities are on-site, though a few reviews indicated issues with machine functionality. Parking is available and convenient, but can sometimes be overflowing. A recurring concern for many guests was the reliability of the key cards, which frequently stopped working, necessitating multiple trips to the front desk for replacement. The lobby layout is spacious, albeit described as a little disjointed.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its spotless cleanliness, describing rooms as well-maintained and inviting. The room condition is generally positive, with many finding them spacious and well-appointed, though some noted a dated appearance or minor issues like a noisy closet. The comfortable beds are a highlight, ensuring a restful night's sleep for most. However, noise levels are a significant concern for many, with frequent reports of disturbances from hallway noise, neighboring rooms, and occasional airplane noise, particularly from float planes. Some guests also found the air conditioning unit to be loud or difficult to control, with thermostats sometimes stuck at a fixed temperature. While rooms include a refrigerator, some experienced issues with the TV not working or the shower having inconsistent water temperature. A common point of frustration was housekeeping service, as many guests on multi-night stays reported their rooms were not cleaned or fresh towels were not provided, requiring them to request these services.

Dining & Food Quality
The hotel features an on-site Bistro that serves both breakfast and dinner, providing convenient dining options for guests. Feedback on breakfast is mixed; while many appreciate the quality and variety, it is frequently noted as being overpriced and not included in the room rate, leading to some disappointment. Guests sometimes experienced long lines or a limited selection of hot food items, though the sausage and coffee often received positive remarks. The bar is a popular spot, with many guests praising the friendly and personable bartenders and the enjoyable atmosphere for evening cocktails. The food quality from the Bistro and bar menu is generally well-regarded, with specific dishes like the hamburger, tomato soup, grilled cheese, and baked mac and cheese receiving favorable comments. Some guests also mentioned a coffee shop area, though a few noted it closed earlier than expected.

Location & Accessibility
The hotel's central location near the airport is a major advantage, making it highly convenient for travelers with early or late flights. The free shuttle service to and from the airport is consistently praised as a standout feature, with many guests highlighting its 24/7 availability and prompt pick-up times, significantly easing travel logistics. While most experiences with the shuttle are positive, a few guests reported longer wait times or instances where the shuttle did not arrive as expected. Beyond the airport, the hotel is conveniently located close to Hood Lake, offering a nearby natural attraction. However, some guests noted that the hotel is not within easy walking distance of other major attractions or downtown amenities, making it primarily suited for airport-related stays. Parking is available on-site and generally considered convenient, though some reviews mentioned the lot could be full or have abandoned vehicles.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, helpfulness, and attentiveness, contributing significantly to a positive guest experience. Many guests commend the quick check-in process, even for early arrivals, and appreciate the welcoming demeanor of the front desk team. The Bistro staff are also frequently highlighted for their friendly service and efficiency. While most interactions are positive, some guests reported isolated instances of unhelpful or less friendly front desk interactions, particularly regarding loyalty program inquiries or rate discussions. The shuttle drivers are generally described as courteous and efficient, though a few reviews mentioned drivers who were not as helpful with luggage. Feedback on housekeeping service is mixed; while the overall cleanliness of the hotel is lauded, some guests on extended stays noted a lack of proactive room cleaning or towel replenishment, requiring them to request these services. Overall, the dedication of the staff to providing excellent service is a recurring theme.

Additional Information
Guests should be aware that the hotel is currently undergoing renovations, which some found led to occasional noise during the day or a mix of updated and dated areas. A notable and frequent issue reported by guests is the unreliability of the key cards, which often require multiple trips to the front desk for re-activation, impacting convenience. For those on multi-night stays, the hotel's room cleaning policy typically involves service every three days, which some guests found less frequent than desired. A thoughtful touch appreciated by some arriving guests was the provision of welcome snacks. One guest experienced an unexpected water shut-off due to maintenance, which caused inconvenience. Additionally, one review mentioned a car being towed from the parking lot without prior contact, suggesting a need to clarify parking policies. The absence of a protected smoking area was also noted by a guest.