Courtyard by Marriott Asheville Biltmore Village

This hotel stands out for its exceptional cleanliness and prime location, making it an ideal choice for visitors to the area. Its signature feature is its direct proximity to the Biltmore Estate, allowing for easy access to this major attraction. Guests consistently highlight the hotel's immaculate condition, comfortable accommodations, and the generally friendly staff. The hotel is well-suited for sightseers and couples seeking a convenient and pleasant base for exploring, as well as families due to its spacious rooms and amenities. Business travelers also find it a good fit for its modern facilities and accessibility. To enhance your stay, consider requesting a room away from the main road if you are sensitive to noise, and be aware that breakfast is not complimentary.

Facilities & Amenities
Guests frequently commend the hotel's well-maintained facilities, which contribute significantly to a comfortable stay. The fitness center is noted as well-equipped and clean, offering a good space for workouts. An inviting indoor pool provides a relaxing option for guests of all ages. The hotel also features a pleasant outdoor area with a gas fire pit, creating a welcoming space for evening relaxation and socializing. For convenience, meeting space is available, and the keyless entry system is appreciated for its ease of use. While some guests noted the absence of complimentary coffee in the lobby, the overall range of amenities is seen as a strong positive.

Cleanliness & Room Comfort
The hotel receives overwhelming praise for its spotless rooms and overall cleanliness, with many guests noting a pleasant, fresh scent throughout the property. Rooms are described as spacious, modern, and well-appointed, featuring comfortable beds and quality linens that ensure a restful night's sleep. Guests appreciate the spacious bathrooms with hot water and effective showers, along with practical amenities like plenty of outlets, a makeup mirror, and a functioning hair dryer. Some rooms include a movable smart TV for flexible viewing. While most guests find the rooms quiet, a few mentioned occasional noise from thin walls or a smoke detector light that could be disruptive, and some noted slippery shower floors.

Dining & Food Quality
The hotel offers on-site dining options through its Bistro, which serves both breakfast and dinner. Many guests enjoy the convenience of having food and drink available directly at the hotel, with the bar being a popular spot for evening refreshments. The Starbucks coffee served is a highlight for some, though it is not complimentary. Feedback on the food quality is mixed; some guests praise the breakfast variety and fresh ingredients, while others find the menu limited, the portions small, or the items overpriced. A few specific dishes, like the arugula salad or grilled chicken, received negative comments, with some guests noting a lack of value for money.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, particularly its exceptional proximity to the Biltmore Estate and Biltmore Village, often within walking distance. It also offers easy access to downtown Asheville via a short drive or ride-share. Guests appreciate being close to other points of interest like Mission Hospital and having Hi-Wire Brewery right next door. The availability of free parking is a significant benefit, though the lot can sometimes be tight or full during peak times. While the immediate surrounding area is undergoing recovery from past hurricane damage, the hotel's strategic position makes it highly convenient for exploring the region.

Staff & Service
The hotel's staff consistently receives high praise for their friendly, helpful, and attentive demeanor. Guests frequently commend their professional approach and willingness to go above and beyond to ensure a pleasant stay. The quick check-in process is often mentioned, and staff members are noted for being accommodating with requests, offering directions, and providing local recommendations. Many reviews highlight the excellent customer service provided by the front desk and Bistro teams, contributing significantly to a positive overall experience. While the vast majority of feedback is positive, a few isolated instances mentioned less efficient service during check-out or a perceived lack of communication during an unexpected event.

Additional Information
Guests should be aware that while the hotel is part of a major chain, some Marriott Bonvoy benefits like room upgrades or late check-out were reportedly not consistently honored by the property. There was an unusual instance where a guest encountered a local residency policy during check-in. A significant fire alarm incident caused disruption for some guests, who noted a lack of clear communication from staff during the event. The hotel provides convenient laundry facilities for guest use. Minor points of feedback included observations on the toilet paper quality and the condition of some towels, which were occasionally described as worn.