Courtyard by Marriott Bloomington by Mall of America

This hotel is highly regarded for its exceptional location, offering convenient access to the Mall of America and the airport, a feature frequently highlighted by guests. Its signature offering is a reliable shuttle service that connects guests to these key destinations, making it an ideal choice for sightseers and business travelers seeking efficiency and ease of transit. The hotel consistently receives praise for its remarkably friendly and helpful staff, as well as its overall cleanliness and comfortable accommodations. Families appreciate the spacious rooms and the hotel's proximity to attractions, while couples find the quiet atmosphere conducive to a relaxing stay. To enhance your experience, consider requesting a room on the south side of the building to minimize freeway noise, and be aware of the parking fees upon arrival.

Facilities & Amenities
Guests generally find the hotel's facilities to be well-maintained and appealing. The saltwater pool is a popular feature, often described as clean and warm, though many guests express disappointment about the absence of a hot tub. The fitness center is well-equipped with operational machines, offering a good variety for workouts. The lobby provides a comfortable and inviting space for guests to gather, and a sundries store is available for convenience. While free Wi-Fi is provided, some guests have reported issues with spotty internet connectivity and televisions not maintaining channels or having non-functional plugs. Additionally, some guests noted that one of the elevators was occasionally out of service or slow, causing delays.

Cleanliness & Room Comfort
The hotel generally earns high marks for its cleanliness, with many guests describing their rooms as spotless and well-maintained. Rooms are often noted for being spacious, with some even featuring balconies, and the beds are consistently praised for their comfort, ensuring a restful sleep. However, some guests have reported issues with a persistent stuffy or musty smell in their rooms. While the hotel is generally quiet, some rooms, particularly on the north side, can experience freeway noise, and loud AC units or slamming doors have been mentioned as disturbances. Some bathrooms are described as dated with low shower pressure, and there have been isolated reports of non-working electrical outlets or issues with housekeeping frequency, which operates on an every-other-day or on-request basis.

Dining & Food Quality
The hotel features an on-site restaurant and bar that many guests find appealing, often highlighting its cute ambiance and comfortable outdoor seating area. While a complimentary breakfast is not typically included, the breakfast buffet receives positive feedback for its quality, offering fresh items and an omelette station. Guests appreciate the convenience of having dining options available, and the food quality is generally well-regarded. However, a recurring point of contention is the cost of breakfast, which many guests find to be overpriced. There have also been instances where the restaurant or the on-site Starbucks were closed due to staffing issues, limiting dining availability at certain times.

Location & Accessibility
The hotel's central location is a significant draw, offering excellent proximity to the Mall of America and the airport. Guests consistently praise the convenience of the free shuttle service to both destinations, highlighting its efficiency and the friendliness of the drivers. This service is particularly valued for reducing the need for personal transportation. However, a major and frequent complaint revolves around parking, with guests expressing frustration over the mandatory parking fees and occasional difficulty finding available spots, even in the large lot. Some guests have also reported issues with the shuttle being full or experiencing long wait times, leading to reliance on ride-sharing services.

Staff & Service
The hotel's staff and service are overwhelmingly praised by guests, consistently described as friendly, helpful, and professional. Many reviews highlight the attentive service provided by the front desk team, noting their efficiency during quick check-in processes and their willingness to accommodate requests. Guests appreciate the staff's proactive approach, with instances of them going above and beyond to assist with cancellations, room changes, or even providing coffee when other services were unavailable. While the vast majority of feedback is positive, a few guests have reported isolated instances of less-than-ideal interactions, particularly concerning some shuttle drivers or specific housekeeping issues, but these are exceptions to the generally high standard of service.

Additional Information
The hotel maintains a pet-friendly policy, which is appreciated by guests traveling with animals, though it comes with a notable non-refundable pet fee and a requirement to display a pet sign on the door. Guests should be aware that bottled water provided in the rooms incurs an additional charge. Housekeeping services are typically provided on an every-other-day basis or upon request, rather than daily, which some guests found surprising. Some rooms feature balconies, adding an extra amenity for those who enjoy outdoor space. While the hotel aims to recognize rewards program benefits, some members have expressed disappointment regarding inconsistent recognition or the inability to earn points on certain bookings.