Courtyard by Marriott Boone

The hotel's most remarkable aspect is its exceptionally compassionate and dedicated staff, who consistently go above and beyond to provide a welcoming and supportive environment, particularly noted during challenging times like disaster relief efforts. Guests frequently highlight the hotel's impeccable cleanliness, comfortable accommodations, and prime central location. It is an ideal choice for families attending sporting events or holiday gatherings, couples seeking a getaway, business travelers on work assignments, and App State visitors due to its proximity to the campus. The hotel also serves as a comforting haven for disaster relief workers and a convenient base for skiers and snowboarders exploring nearby resorts. To ensure a quieter stay, guests are advised to request a room facing the back of the hotel, as front-facing rooms can experience significant road noise. Additionally, be aware that breakfast and coffee services are not complimentary and can sometimes be slow.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance the guest experience. Many guests appreciate the indoor heated pool, which provides a relaxing option for families and children. The lobby and common areas are frequently praised for their spaciousness, modern decor, and cozy ambiance, offering comfortable seating areas for relaxation or socializing. An unexpected highlight for many is the outdoor courtyard with a fire pit, which serves as a popular spot for guests to unwind and connect. While the hotel features a fitness center, some guests have noted issues with equipment functionality, such as non-working treadmills, and some found the gym to be musty. The elevator system, particularly the single main one, is a recurring point of frustration for some guests, often described as slow or a hassle. It is important to note that, contrary to some outdated information, there is no hot tub available at the property.

Cleanliness & Room Comfort
Guests consistently commend the hotel's cleanliness, describing rooms as spotless, meticulously maintained, and free from typical "hotel smells." The updated design and modern decor of the rooms are also frequently appreciated. Most guests find the beds comfortable, ensuring a restful night's sleep, though some have noted that the mattresses can be quite firm, and pull-out sofas are described as very hard. Noise levels are a mixed bag; while some rooms are quiet, many guests report significant street noise from the busy road, especially in front-facing rooms, making balconies less enjoyable and impacting sleep. The bathrooms are generally clean and spacious, with some highlighting excellent water pressure and wall-mounted amenities, though a few guests mentioned minor issues like missing towels or a need for more hooks. In-room coffee makers are available, but some guests found outlets near the bed to be weak for charging devices.

Dining & Food Quality
The hotel's Bistro and bar areas receive mixed but generally positive feedback, often praised for their cozy atmosphere and the quality of the food and drinks. Many guests enjoy the breakfast, describing it as very good with excellent service, and appreciate the convenience of having dining options on-site. However, some guests express disappointment that breakfast is not complimentary and find the prices to be high for the value offered. There are also reports of inconsistent service at the Bistro, including long waits, inadequate staffing, and occasional closures, leading to frustration. The bar staff is frequently commended for their friendliness and ability to craft specialty drinks like espresso martinis. A Starbucks is located in the lobby, which is a convenient bonus for many coffee lovers, though some reviews mention issues with product availability or coffee temperature.

Location & Accessibility
The hotel boasts a prime central location that is a significant advantage for most guests. It offers easy access to downtown, Appalachian State University, and various local attractions, making it an ideal base for exploring the area. Guests appreciate its proximity to numerous food options and shopping, as well as being conveniently located for those visiting for sporting events or outdoor activities like skiing and hiking. However, the hotel's location on a busy street is a notable drawback for many. Guests frequently report significant traffic noise, especially in front-facing rooms, which can disturb sleep and render balconies unusable. The constant flow of traffic also makes getting in and out of the property challenging at times. Parking is available and generally free, though some guests found the spaces to be limited or tight.

Staff & Service
The hotel's staff and service consistently receive overwhelming praise, standing out as a signature strength. Guests frequently highlight the friendly, helpful, and accommodating nature of the team, noting their genuine care and willingness to go above and beyond, particularly during challenging times. The check-in process is generally described as quick and smooth, with staff being welcoming and efficient. While many commend the housekeeping team for maintaining a spotless environment, some guests have experienced inconsistencies, such as rooms not being serviced daily or issues with towel replenishment, especially for shorter stays. The laundry room staff and lost and found service have also been specifically praised for their efficiency and thoughtful gestures, such as sending photos of a lost item on a "hotel vacation."

Additional Information
Several guests have reported significant billing issues, including being charged higher rates than initially quoted or difficulties obtaining refunds for non-refundable reservations, even when rooms were unavailable. This has led to frustration and prolonged efforts to resolve discrepancies, sometimes requiring intervention from corporate channels. The hotel has a policy of not providing daily room cleaning for shorter stays, which some guests found inconvenient, expecting more frequent service. While not explicitly stated as a policy, the staff has been noted for unique and thoughtful gestures, such as providing care packages to stranded guests or creating a memorable experience when returning a lost item, demonstrating a commitment to guest well-being beyond standard services. The absence of a hot tub, despite some outdated information, is also a point of clarification for potential guests.