Courtyard by Marriott Boston Brookline

The hotel's signature feature is its excellent location, offering unparalleled access to public transit and a vibrant neighborhood filled with dining and shopping options. It is an ideal choice for sightseers and business travelers due to its convenient proximity to downtown Boston, major hospitals, and universities. Families will appreciate the lobby's amenities and pool, while couples can enjoy the surrounding area's diverse culinary and retail scene. To ensure a smooth stay, guests should be prepared for the expensive parking fees and are advised to thoroughly check their room upon arrival for any potential maintenance issues or missing amenities.

Facilities & Amenities
The hotel's elevators are a frequent point of concern, with many guests reporting one being out of service for extended periods, leading to frustratingly long wait times and occasional jerky movements. The pool is generally appreciated for its warmth and the natural light from its skylight, though some guests found it to be on the smaller side and noted inconsistent operating hours or instances where it was unexpectedly locked. The fitness center is available for use but is described by some as small and in need of upgrades. The lobby is consistently praised for its attractive decor, cleanliness, and the presence of games for kids and ample seating. In-room amenities such as mini-fridges, coffee makers, and smart TVs are valued, although some guests encountered issues with charging outlets not functioning properly or securely. While free Wi-Fi is provided, a few guests reported connectivity problems.

Cleanliness & Room Comfort
Feedback on room cleanliness is mixed; while many guests found their accommodations spotless and well-maintained, others reported initial issues such as hair in the shower, stains on carpets or furniture, or dust. Bed comfort also varies, with some guests finding the beds comfortable, while others described them as overly firm or hard, accompanied by small, lumpy pillows and thin, scratchy linens or blankets. Noise levels are generally reported as quiet, though some guests experienced rumble and vibration from roof equipment, noticeable street noise, or loud HVAC systems. In-room amenities and bathrooms were sometimes noted for issues like broken toilet paper holders, a lack of adequate towel racks, inconsistent water pressure, and dated fixtures. Additionally, some rooms were perceived as dim due to insufficient lighting.

Dining & Food Quality
The hotel's Bistro and cafe receive varied feedback. Breakfast is described as simple yet well-prepared, offering a range of menu options, though many guests expressed disappointment that it is not complimentary and found the prices to be high. The quality of the coffee was a point of contention for some, with preferences for milder roasts not always met. Service at the restaurant and bar can be inconsistent, with some guests reporting slow service, difficulties in ordering, and insufficient staffing, particularly during peak times. The food from the Bistro was occasionally described as lukewarm or served with plasticware, contributing to a perception of being overpriced for the value offered.

Location & Accessibility
The hotel's excellent location is consistently highlighted as its most significant advantage. It is ideally situated in the heart of Coolidge Corner, providing easy walking distance to a diverse selection of restaurants, shops, and essential amenities like Trader Joe's and CVS. Its immediate proximity to the Green Line T-stop is a major benefit, offering easy access to downtown Boston, Fenway Park, and various hospitals and universities. Despite the superb public transit access, parking is a recurring and significant concern. Guests frequently report it as expensive, with daily rates often ranging from $50 to $70. Issues cited include tight parking spots, broken garage machines, and even reports of car damage within the garage.

Staff & Service
The staff receives mixed but generally positive feedback, with many guests commending their friendliness, helpfulness, and attentiveness. Several individuals are specifically recognized for providing exceptional service, particularly during challenging personal situations. However, some guests reported instances of rude or unprofessional front desk staff, issues with communication, and a perceived lack of compassion or problem-solving when problems arose. The check-in process is often smooth, but a few guests experienced difficulties with room keys or reservation accuracy. Housekeeping service is inconsistent; while some found it excellent, others noted missed cleanings, a lack of replenishment for amenities, and difficulties communicating requests, especially when daily service was not provided.

Additional Information
Guests should be aware that complimentary breakfast and coffee in the lobby are not standard offerings, with many items available only for purchase at the hotel's cafe or snack station. There were isolated reports of issues with mobile keys not functioning and the inability to use personal streaming devices like Firesticks on the in-room smart TVs. Some guests noted an unusual policy of not storing luggage past 5 PM. The hotel also features a pleasant courtyard area, which some guests found to be a nice spot for relaxation.