Courtyard by Marriott Boston Norwood/Canton

This hotel is often praised for its quiet, well-kept property and the friendly, accommodating staff who strive to assist guests. The inner courtyard with a firepit is a unique and appreciated feature, especially during warmer months. It is ideal for business travelers seeking a peaceful environment, wedding guests attending local events, and concert-goers due to its proximity to venues. It also suits families and couples looking for a comfortable and clean base for exploring the area or visiting relatives. To enhance your stay, guests recommend confirming breakfast availability and inclusions upon arrival, as this can vary. Additionally, be aware of the parking fee, which is a common point of discussion among visitors.

Facilities & Amenities
Many guests note the absence of a swimming pool, with some mentioning it has been filled in or is permanently closed, which can be a disappointment for those expecting one. The fitness center is described as small and limited, typically equipped with only a few treadmills, an elliptical (sometimes unplugged), and some dumbbells, suggesting it's suitable for a basic workout rather than extensive training. While generally available, some guests report occasional issues with Wi-Fi connectivity. Ice machines are typically found to be working and clean, though some guests experienced a specific machine being out of order on one floor. A "Marketplace" near the reception offers snacks and drinks, but some guests have found it to be poorly stocked, particularly regarding items like wine, beer, or even laundry detergent. The single elevator is frequently mentioned as being located far from the main lobby, leading to long walks, and some guests have experienced it being slow or having issues with its doors. The televisions in rooms are consistently described as old, small, and outdated, with limited channels and poor picture quality, often making it difficult to connect personal streaming devices.

Cleanliness & Room Comfort
Most guests commend the hotel's cleanliness, describing rooms as spotless and odor-free, contributing to a pleasant stay. However, some isolated reports mention issues such as hair in the tub, dirty carpets, or stains on bedding. While the lobby appears updated, many guests find the rooms themselves to be dated, tired, or in need of renovation, with chipped furniture and signs of wear. The beds are widely praised for being very comfortable, ensuring a restful night's sleep for many. Conversely, sofa beds are frequently cited as being very uncomfortable and thin, often lacking adequate sheets or blankets. A common concern is noise levels, with guests reporting disturbances from loud neighbors, hallway activity, or even early morning cleaning staff, indicating thin walls. Bathrooms receive mixed feedback; some are described as large and clean with a convenient night light, while others are noted for being small, having poor lighting, or lacking an exhaust fan. Issues like slippery shower floors and sinks located outside the main bathroom area are also mentioned. Rooms generally include a coffee maker, fridge, and complimentary shampoo, conditioner, and body wash.

Dining & Food Quality
Breakfast receives mixed reviews; while some guests find it delicious and worth the cost, many express disappointment that it is not included in the room rate and can be expensive. There are frequent complaints about its availability, with reports of staff shortages leading to no service, early closures, or limited options from the on-site Starbucks. The hotel's Bistro is generally well-regarded for its food quality, with guests praising the amazing food and convenience. However, some reviews indicate that the Bistro or bar may have limited operating hours or be closed entirely, which can be inconvenient for guests seeking dining options within the hotel. The coffee served is often highlighted as being very good, though its availability can be restricted to specific breakfast hours.

Location & Accessibility
The hotel's location is generally considered convenient for those with a car, being situated off the main road in a quiet industrial or office park area. It offers good access to nearby attractions like Gillette Stadium and the Xfinity Center, as well as shopping and dining options. However, it is noted as being a bit outside the main city and not easily accessible by public transportation, requiring guests to have their own vehicle. A significant and recurring point of contention is the parking fee, which many guests find unnecessary and excessive for a suburban location with ample outdoor parking. This fee is often perceived as a "money grab" and is frequently not clearly disclosed upfront, leading to frustration upon arrival. Guests often mention the long walk from the lobby to rooms and the single elevator located at the far end of the building, which can be inconvenient. Issues with key cards frequently malfunctioning, requiring multiple trips to the front desk, are also a common complaint.

Staff & Service
The staff consistently receives high praise for being exceptionally friendly, accommodating, and helpful, with many guests highlighting their professionalism and willingness to go above and beyond to assist. While some guests experienced a smooth check-in process, others reported significant delays and long lines, particularly during busy periods, indicating potential understaffing at the front desk. Staff are generally effective at problem resolution, quickly addressing issues such as room cleanliness, AC problems, or noise complaints, and offering solutions like room changes or alternative amenities. Housekeeping is often described as quiet and efficient, maintaining clean rooms, though some guests noted instances where their room was skipped or cleaning was not thorough. Some specific service issues include an unreliable shuttle service and occasional understaffing at the Bistro, leading to delays in food and drink service.

Additional Information
Guests should be aware of a $50 per night incidental fee that is charged upon check-in and can take several business days to be returned after check-out. The hotel offers a convenient 12 PM check-out time, allowing guests a relaxed departure. The hotel's layout is often described as somewhat odd or maze-like, with a single elevator located far from the main entrance, which can be a point of inconvenience for some. There have been instances of construction or fencing near the main entrance, which can temporarily impact accessibility and guidance for arriving guests. Some guests noted issues with loyalty program benefits not being fully recognized or with a no cash policy at certain outlets. There are occasional reports of the hotel being out of stock on common items like laundry detergent or certain beverages in their market area.