Courtyard by Marriott Charlotte Airport LoSo

This hotel is highly regarded for its convenient location and strong connection to airport travel, making it an ideal choice for guests with early flights, layovers, or unexpected cancellations. Its signature feature is the reliable airport shuttle service and secure, gated parking, which provides peace of mind for travelers. Guests consistently highlight the hotel's overall cleanliness, the comfort of its accommodations, and the generally professional demeanor of its staff, though service can sometimes be inconsistent. It is particularly well-suited for airport travelers, business travelers seeking quick access to the area, and event attendees such as those for concerts, cheer competitions, or family reunions. To enhance your stay, it is advisable to confirm shuttle schedules in advance, especially for early morning departures, and be aware that ground-floor rooms may experience higher humidity.

Facilities & Amenities
Guests frequently comment on the hotel's various amenities, though some experience inconsistencies. The outdoor fire pit and pool area are often praised as inviting spaces for relaxation, even if the pool's functionality is occasionally questioned. A well-equipped fitness center is available for those wishing to maintain their routines. However, a recurring point of frustration is the state of the elevators, with multiple reviews noting that one or more are frequently out of service, requiring guests to walk longer distances. While Wi-Fi is provided, some guests report issues with inconsistent or poor signal quality, and in-room phones may not always be operational. Additionally, there are mentions of ice machines being out of order on various floors, and the TV service can be unreliable, sometimes going offline unexpectedly, impacting guest entertainment.

Cleanliness & Room Comfort
Guests frequently praise the cleanliness of the rooms, describing them as well-kept, spacious, and modern. The beds and pillows are consistently highlighted as comfortable, ensuring a restful stay. However, there are notable concerns regarding room condition and comfort for some. A significant number of reviews mention a pervasive musty or moldy smell, particularly in ground-floor rooms, with some reporting dampness and visible mold. Noise levels can be an issue, with thin walls leading to disturbances from neighbors, and some report loud AC units. While rooms are generally well-appointed, some guests experienced issues with refrigerators or microwaves not working, and a lack of basic amenities like soap or washcloths. A critical recurring issue is the frequent lack of hot water in showers, which greatly impacts guest comfort.

Dining & Food Quality
The hotel features an on-site bistro that serves breakfast, lunch, and dinner, often staying open late. While convenient, feedback on food quality and value is mixed. Many guests find the breakfast to be expensive and not included in the stay, with some reporting limited options or issues with freshness, such as sour yogurt or stale bagels. The bar is appreciated for its late hours, but some find the overall dining experience disappointing, citing high prices for mediocre quality, such as a poorly prepared hamburger. Despite some negative comments, others praise the restaurant and bar food and service as very good, noting the convenience of having meals delivered to the room.

Location & Accessibility
The hotel's location is consistently praised for its exceptional convenience, particularly for airport travelers, making it a preferred choice for those needing quick access to flights or facing unexpected delays. A significant advantage is the shuttle service to and from the airport, although its reliability and capacity can be inconsistent, occasionally leading to long waits or the need for alternative transportation. The gated parking is a major highlight, providing guests with a strong sense of security for their vehicles. While some guests appreciate the proximity to various attractions and the stadium, making it suitable for event attendees, opinions are mixed regarding walkability to nearby restaurants, with some finding the surrounding area not pedestrian-friendly due to busy roads.

Staff & Service
The staff generally receives high praise for being professional, friendly, and efficient, with many guests highlighting their helpfulness and accommodating nature, particularly during unexpected travel disruptions. The check-in process is often described as quick and smooth. However, there are notable instances of inconsistent service, with some guests reporting rude or unhelpful front desk interactions, especially when dealing with airline vouchers or specific requests. While shuttle drivers are often commended for their friendliness, the shuttle service itself is a point of frustration due to capacity issues and unreliability, sometimes forcing guests to pay for taxis. Housekeeping consistency and responsiveness to in-room issues also receive mixed feedback.

Additional Information
This hotel is a popular venue for group events and reunions, with many organizers commending the staff's exceptional support and flexibility in accommodating large gatherings, including assistance with banquet hall setup and transportation arrangements. Guests should be aware of potential security holds on credit cards upon check-in, which some find frustrating due to delayed refunds. There are recurring reports of alarm systems going off unexpectedly, causing disturbance and confusion among guests. While the hotel generally maintains a clean environment, some guests have noted issues with elevator floors needing repair. The hotel has a policy of not accepting cash for certain transactions, which can be an inconvenience for some travelers. Additionally, some guests have reported issues with TVs and internet connectivity, and a lack of hot water in rooms, which are significant concerns impacting the overall stay.