Courtyard by Marriott Charlotte Ballantyne

This hotel offers a welcoming urban retreat, distinguished by its balconies that often provide serene views of a nearby walking trail and pond, creating a peaceful ambiance. Guests consistently highlight the hotel's overall cleanliness, comfortable accommodations, and the exceptionally friendly staff who contribute significantly to a positive stay. Its convenient location near various dining and shopping options makes it an excellent choice for a range of travelers. Business travelers find the quiet rooms and proximity to offices ideal for work trips, while couples can enjoy a relaxing getaway. Families appreciate the available indoor pool and spacious room options. To enhance your experience, consider requesting a room overlooking the walking trail for a more tranquil setting, and be aware that breakfast is not included in the stay.

Facilities & Amenities
The hotel provides a range of facilities designed for guest comfort and convenience. Many guests appreciate the presence of an indoor pool, although it has unfortunately been noted to be closed for maintenance on several occasions, impacting guest plans. A compact yet well-maintained fitness center is available, equipped with functional machines for those wishing to exercise. The hotel also offers free Wi-Fi, ensuring guests can stay connected. A pleasant outdoor fire pit area provides a relaxing spot for evenings. Additionally, a convenient shuttle service is available, making local transportation easier for guests. While most balconies offer pleasant views, some guests have noted that their assigned balcony overlooked less scenic areas like a parking lot or gas station, which can be a minor disappointment.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, with many describing rooms as clean and featuring comfortable beds that ensure a restful night's sleep. The rooms are often perceived as spacious, contributing to a pleasant stay. However, some guests have reported isolated issues with cleanliness, such as finding hair in the bathroom or unvacuumed areas, and a few rooms were described as feeling dated despite recent renovations. Specific concerns include issues with shower heads, sink drainage, and a lack of a fan in the bathroom. Noise levels can occasionally be a concern, with reports of disturbances from other guests, particularly teenagers, and some external noise from the adjacent gas station. A recurring point of feedback is the absence of a microwave in the rooms, which many guests found inconvenient.

Dining & Food Quality
The hotel features an on-site Bistro that serves as both a restaurant and a bar, offering convenient dining options. The food quality receives positive remarks, with specific dishes like the chicken sandwich and breakfast burrito being highlighted, along with well-prepared drinks from the bar service. However, the Bistro frequently faces challenges with staffing, leading to extended wait times for both coffee and food orders, particularly during peak breakfast hours. The Bistro's operating hours can also be inconsistent, with some guests finding it closed for dinner when expected to be open. It is important to note that breakfast is not included in the room rate and can be perceived as expensive, with some guests expressing dissatisfaction with the breakfast variety and overall efficiency of the service.

Location & Accessibility
The hotel boasts a highly convenient location, making it a popular choice for visitors. It is situated close to a variety of restaurants and shopping destinations, providing ample options for dining and entertainment within easy reach. A significant advantage is the presence of a gas station and other stores, including a large Circle K, directly across the street, offering immediate access to necessities. The hotel also benefits from easy access to the highway, facilitating travel to and from the area. A notable feature is the walking trail located directly behind the hotel, which offers a pleasant outdoor space for relaxation and exercise. Free parking is available on-site, adding to the convenience for guests traveling by car.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, helpfulness, and attentiveness, contributing significantly to a positive guest experience. Many reviews highlight the excellent customer service provided by the front desk team, noting their quick check-in process and responsive front desk in addressing guest needs. Housekeeping is frequently commended for maintaining clean rooms and keeping them well-stocked. The shuttle service drivers are also recognized for their pleasant demeanor and conversational skills. While the majority of feedback is positive, there have been isolated reports of unfriendly staff or indifferent staff at the front desk, and some guests experienced issues with early check-in requests not being honored or room type changes occurring without prior notification, leading to some frustration.

Additional Information
Guests should be aware that the hotel does not offer daily housekeeping services unless specifically requested during their stay. While the property has undergone recent renovations, some areas may still exhibit a slightly dated feel. A notable convenience is the large Circle K convenience store located directly across the street, providing easy access to snacks and other essentials. Some guests have reported issues with water pressure in the showers being inadequate, which can affect the overall bathing experience. Additionally, guests booking rooms with balconies should note that views can vary significantly, with some overlooking less desirable areas like parking lots rather than the more scenic pond or walking trail.