Courtyard by Marriott Charlotte City Center

The hotel's most notable feature is its prime downtown location, offering unparalleled access to Charlotte's vibrant city center. This makes it an excellent choice for sightseers eager to explore local attractions, event-goers attending sports games or concerts, and business travelers due to its proximity to the convention center and corporate offices. Guests frequently highlight the friendly and helpful staff as a significant positive, contributing to a welcoming atmosphere that many describe as exceptional. While the convenience of its setting is a major draw, some aspects like room comfort and parking receive mixed feedback, indicating areas where guest experiences can vary. For those planning a stay, it is advisable to inquire about ongoing renovations and potential noise, and to confirm specific pet policies if traveling with animals, as experiences have varied significantly for some. Additionally, requesting a room away from the main street might help mitigate potential noise disturbances.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest convenience, though some are subject to ongoing renovations. Guests can access a fitness center, which has been noted as well-equipped by some, though others report it being closed or lacking proper cleaning supplies at times. A rooftop pool provides a city view, but its availability and cleanliness have been inconsistent due to construction. Wi-Fi is generally described as strong and reliable, ensuring guests can stay connected. While ice machines are available, some guests have experienced them being out of order. The elevators are equipped with security features requiring a key card for access, enhancing safety, but some guests have found them to be slow or janky. The lobby also features a Starbucks and a deli for quick access to coffee and snacks.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is quite varied. Many rooms are described as spacious and generally clean upon arrival, with some recent renovations noted positively. However, a significant number of guests report issues such as a persistent musty smell or damp carpets in rooms. The beds receive highly mixed reviews; while some find them comfortable, many describe them as old, worn, or having noticeable springs, leading to discomfort and back pain. Pillows are often criticized for being too flat or lacking support. Noise is a recurring concern, with considerable street noise and hallway noise impacting sleep, despite some rooms having noise cancellation systems. Bathrooms are frequently mentioned as dated, small, or having issues with shower fixtures, water pressure, or missing components. In-room amenities like mini-fridges and microwaves are appreciated, but some guests note issues with TVs, lack of alarm clocks, or poorly functioning air conditioning units.

Dining & Food Quality
The hotel provides several dining options, primarily centered around its in-house offerings. Breakfast is available but is not complimentary and is often described as expensive, with many guests opting for the Starbucks located within the lobby for coffee and quick bites. The quality of the breakfast food receives mixed reviews, with some finding it acceptable while others are disappointed by the limited selection or high cost. The hotel also features a bar and restaurant area, which guests note serves good food and drinks, though prices can be high. The atmosphere in the bar is generally positive, and it can be a lively spot in the evenings. Some guests have experienced inconsistencies with food orders or availability, particularly during periods of renovation or high demand.

Location & Accessibility
The hotel's central location is consistently praised as its strongest asset, placing guests within easy walking distance of numerous downtown Charlotte attractions. It is highly convenient for accessing restaurants, bars, the convention center, and major sports venues like Bank of America Stadium, the Knight Theater, and Truist Baseball Field. This makes it ideal for those attending events or exploring the city on foot. Parking is a significant topic in guest reviews; an attached parking garage is available, but it is often described as expensive, with varying high costs, and can be challenging to navigate due to tight spaces. Some guests have also reported incidents involving vehicles in the garage, raising concerns about its security. Public transportation options, including the nearby train station, add to the hotel's accessibility.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight their positive interactions with front desk personnel, who are noted for their quick check-in process and willingness to accommodate requests, such as early arrivals. Many reviews commend the staff for going above and beyond to ensure a pleasant stay. However, there are notable inconsistencies in housekeeping service, with some guests reporting rooms not being cleaned daily or issues with towel replenishment. Some guests have also experienced significant challenges related to the hotel's pet policy, particularly concerning service animals, leading to accusations of discrimination and illegal fees. Additionally, a few guests have reported difficulties with billing issues and resolving discrepancies, indicating areas where service can fall short of expectations.

Additional Information
Guests should be aware that the hotel has been undergoing renovations, which have impacted the availability and condition of some facilities and can contribute to noise during the day. The hotel's structure is unique, with rooms located on higher floors (typically 12th to 15th) above an 11-story parking garage, which might be a consideration for those with a fear of heights. While the hotel generally promotes a pet-friendly policy, there have been severe negative experiences reported by guests traveling with service animals, including alleged discriminatory practices and unauthorized fees. The hotel employs a key card access system for elevators, enhancing security for guests. However, the parking garage has been a point of concern regarding vehicle incidents, and guests are advised to be cautious. Many reviews suggest the hotel feels dated or in need of further updates despite ongoing work.