Courtyard by Marriott Columbus Airport

This hotel serves as a practical and generally comfortable option for travelers, particularly those seeking convenience for airport access or attending local events. Its signature feature lies in its utility as a reliable stopover, often highlighted by its friendly and accommodating staff who strive to assist guests with various needs, including shuttle services and room requests. The hotel is well-suited for overnight travelers needing proximity to the airport, families participating in local sports tournaments, and business travelers seeking quiet and efficient accommodations. Guests frequently commend the hotel's overall cleanliness and the comfort of its rooms, contributing to a pleasant stay. However, a recurring point of disappointment is the non-functional outdoor fireplace, which is often advertised but found to be under repair. To ensure a smooth experience, guests are advised to confirm the operational status of specific amenities like the fireplace and clarify breakfast inclusions upon booking, as these aspects have led to some guest dissatisfaction.

Facilities & Amenities
The hotel features an outdoor fireplace which is frequently highlighted in promotional materials; however, multiple guests expressed significant disappointment as this amenity was consistently found to be under repair or non-operational during their stay. This recurring issue led to frustration, particularly for those who specifically chose the hotel for this feature, impacting their planned leisure and relaxation. Some guests reported being told by staff that the fireplace was intentionally not turned on, rather than genuinely being broken, adding to their dissatisfaction. The lack of this advertised feature detracted from the overall guest experience, especially for those seeking a cozy outdoor gathering space. While other general facilities are present, the non-availability of the outdoor fireplace was a notable point of contention for several visitors, suggesting a need for better communication regarding its status or more consistent maintenance to meet guest expectations.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, contributing to a comfortable stay. However, some reviews highlight specific issues with bathroom cleanliness, mentioning instances of mold, peeling wallpaper, or hairs in the shower, which detract from the overall impression. The beds receive mixed feedback; while many guests describe them as comfortable and conducive to a good night's sleep, others found them to be too firm or low to the ground. Noise levels are typically low, with rooms often described as quiet, though a few guests reported disruptive noise from the air conditioning units that frequently reset to high temperatures, impacting sleep quality. Common in-room amenities such as a microwave and a full-sized refrigerator are often absent, which can be inconvenient for longer stays or for guests wishing to store food. Additionally, some encountered issues with non-functional televisions or a lack of basic supplies like shower soap.

Dining & Food Quality
Guest feedback on dining options reveals a consistent theme of disappointment, particularly concerning breakfast. Many guests expressed frustration over the lack of complimentary breakfast, despite some believing it was included with their booking or having paid extra for it, only to find limited or no options available. Instances of pre-ordered breakfast not being prepared or served, and even issues with food quality like moldy bread, were reported. The advertised onsite "restaurant" or "Bistro" often falls short of expectations, with guests noting a limited menu, missing items, and inconsistent operating hours, sometimes being closed without notice. While some found the dinner options, such as flatbread pizza, to be satisfactory, the overall impression of the hotel's food and beverage services is one of unfulfilled promises and inconvenience, especially regarding the absence of free coffee in the mornings, which is a recurring point of contention for many visitors.

Location & Accessibility
The hotel's location is a primary draw for many guests, particularly due to its close proximity to the airport, making it an ideal choice for those with early flights or layovers. Guests appreciate the convenience of the airport shuttle service, which, despite occasional operational issues, is often compensated for by proactive staff arranging alternative transportation like taxis. While some eateries are within walking distance, the immediate surrounding area is predominantly characterized by fast-food restaurants, which can limit options for guests seeking healthier or more diverse dining experiences. A notable point of concern for several visitors is the parking situation, with guests frequently reporting difficulty finding available spots, especially during late-night arrivals, leading to frustration and inconvenience. Despite this, the hotel's accessibility to major transportation hubs remains a significant advantage for travelers.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and accommodating nature. Many guests highlight specific instances where staff went above and beyond, such as assisting with accessible room requests, showing genuine concern during personal emergencies, or proactively arranging and paying for alternative airport transportation when the shuttle was unavailable. The check-in process is generally described as quick and easy, contributing to a smooth arrival experience. Maintenance staff are also noted for their prompt response to in-room issues like non-working televisions. However, despite the overall positive sentiment, a significant number of reviews mention isolated but impactful negative interactions, particularly with certain morning staff members who were perceived as rude or unhelpful, especially concerning breakfast inquiries. These instances of poor service, though not universal, significantly impacted the satisfaction of affected guests.