Courtyard by Marriott Fishkill

The hotel is frequently highlighted for its exceptionally friendly and helpful staff, a signature feature that consistently leaves a positive impression on guests. Many reviewers commend the team for going above and beyond, providing attentive service from check-in to check-out. The convenient location near major highways and various dining options also makes it a practical choice. Most guests find the beds comfortable, contributing to a restful stay. This hotel is well-suited for business travelers seeking a quiet environment and easy access to local amenities, as well as travelers seeking convenience due to its accessibility. Families might also find it suitable, though some amenities require careful consideration. To ensure a smooth experience, it is advisable to confirm the status of specific facilities like the pool upon arrival and to be aware that housekeeping services are not daily.

Facilities & Amenities
The hotel offers a range of facilities designed for guest convenience, though feedback is mixed regarding their condition. The lobby area is generally described as nicely presentable and updated, providing ample seating for various activities, including a fire pit for relaxation. Guests appreciate the availability of free Wi-Fi throughout the property, ensuring connectivity. While the hotel features an indoor pool and a gym, many guests express disappointment, noting that the pool often appears dirty, slimy, or even closed for repairs, with the hot tub having been permanently removed and filled with concrete. The elevator is frequently mentioned as being old and slow, and the laundry facilities are available but some machines are outdated.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably varied, with many guests reporting significant concerns. While some rooms are described as spotlessly clean with comfortable beds and new furniture, a substantial number of reviews highlight issues such as dust, soiled mattresses, stained carpets, and a persistent musty or cigarette smell. Housekeeping services are often inconsistent, with cleaning typically scheduled only every other day, and some guests report rooms not being serviced at all during their stay. Room layouts can be cramped or small, and some find the TV placement awkward. Issues with air conditioning not cooling effectively, low water pressure, no hot water, leaking toilets, and outdated bathrooms with rust or mold are also frequently mentioned, impacting overall comfort.

Dining & Food Quality
The hotel provides dining options primarily through its on-site Bistro and bar, though guest experiences are quite mixed. Most guests find the breakfast offerings to be expensive, with limited hot options and inconsistent opening times, sometimes causing delays for those with early schedules. However, some reviewers praise the food quality, specifically mentioning tasty and generous portions for items like avocado toast and breakfast flatbread. The bar receives mixed feedback, with some guests noting dismissive attitudes from staff and instances where the bar was unexpectedly closed. While the convenience of having on-site food and drink is appreciated, the overall value and service at the dining outlets are inconsistent.

Location & Accessibility
The hotel's location is consistently praised as a significant advantage for guests, offering exceptional accessibility. Situated conveniently right off the highway, it provides effortless access for travelers arriving by car. Its proximity to a wide array of restaurants and shopping centers, including a nearby Walmart and various diners, means guests have numerous options for dining and necessities within a short walk or drive. This central position makes it an ideal base for exploring the surrounding area, whether for business or leisure. The availability of free on-site parking is a notable convenience, ensuring that guests can easily manage their transportation without additional cost. This strategic placement allows for quick connections to local attractions and amenities.

Staff & Service
The staff and service at the hotel receive overwhelmingly positive feedback, standing out as a consistent highlight for many guests. Reviewers frequently commend the team for being friendly, helpful, and going above and beyond to ensure a pleasant stay. Specific mentions include quick check-in processes, proactive assistance with issues like lost items or billing discrepancies, and thoughtful gestures such as preparing grab-and-go breakfast bags for early departures. Housekeeping staff are also noted for their attentive service. While a few guests reported isolated instances of unhelpful or dismissive attitudes from certain individuals, the general consensus is that the staff's dedication to customer service is exceptional, making guests feel welcomed and valued.

Additional Information
A recurring theme among guests is the hotel's age and the perceived need for a full renovation, despite some areas like the lobby having been recently updated. Many rooms are described as dated with older furniture, and some guests report issues with the phone system being unreliable, making it difficult to reach the front desk. Booking and reservation issues are also a common concern, with some guests experiencing overcharges, canceled rooms, or significant delays during check-in due to system problems or rooms not being ready. The hotel has a pet-friendly policy, though guests should be aware of a non-refundable fee. While the hotel aims to provide a comfortable stay, these aspects often lead to unexpected inconveniences for visitors, prompting some to suggest exploring other nearby options.