Courtyard by Marriott Hanover Lebanon

This hotel is primarily recognized for its exceptional proximity to Dartmouth-Hitchcock Medical Center, making it an ideal choice for medical visitors and families seeking convenient accommodation during appointments or hospital stays. Guests frequently commend the hotel's overall cleanliness and the spacious, comfortable rooms, which often provide a peaceful retreat. The friendly and helpful staff consistently receive high praise for their attentive service. However, a recurring point of concern is the long-term closure of the pool, which disappoints many guests expecting this amenity. While the hotel offers a convenient on-site bistro, many guests note the lack of complimentary breakfast and high dining costs. This hotel is also well-suited for Dartmouth College visitors due to its close proximity. For a smoother experience, especially during college events, it is advisable to book well in advance, and guests should plan for alternative breakfast options.

Facilities & Amenities
The hotel offers several facilities for guest convenience, though some aspects receive mixed feedback. Most notably, the swimming pool and hot tub have been consistently reported as closed or under renovation for an extended period, which is a significant disappointment for many guests who book expecting these amenities. The fitness center is generally described as complete and functional, providing a good range of equipment for workouts, though a few guests noted it could sometimes be dirty or have rusty/broken equipment. Common areas, including the reception sitting area and restaurant furniture, are frequently mentioned as being worn out, stained, or in disrepair, suggesting a need for updates. While Wi-Fi is generally reliable, some guests experienced issues with the secured connection. The elevator can be slow, with one often out of service. An outdoor BBQ area and courtyard are available, but guests initially found them unkempt, though staff did rectify the issues when alerted.

Cleanliness & Room Comfort
Guests overwhelmingly praise the cleanliness of the rooms, often describing them as immaculate, spotless, and fresh, which is a significant positive for many. The rooms are generally found to be spacious and comfortable, equipped with a refrigerator, microwave, and coffee maker, which are appreciated amenities. The beds and linens are frequently highlighted as very comfortable, contributing to a restful stay. However, feedback on room condition is mixed; while some rooms are described as well-maintained, others are noted as being older, needing updates, or having specific issues such as a musty smell in the bathtub, mold in the shower, or stained curtains. Noise levels are a recurring concern for some guests, with reports of thin walls, sounds from adjacent rooms, or loud crowds impacting sleep, though many also found their rooms to be quiet. Some accessible rooms were found to lack full accessibility features.

Dining & Food Quality
Feedback on dining options is a significant point of discussion among guests. Most guests express disappointment that breakfast is not complimentary, finding the prices very high for the limited options available, such as microwave sandwiches or basic items like porridge. Many also lament the lack of free coffee in the lobby, expecting it as a standard hotel offering. The on-site Bistro is generally seen as convenient, providing a place to purchase meals and Starbucks coffee. However, its operating hours are often limited, with some guests reporting it closed early or not open for dinner, and service can be slow due to understaffing. While some found the food quality acceptable, others described dishes as tasteless or poor value. Overall, guests recommend planning for alternative breakfast and coffee options outside the hotel due to the cost and limited selection.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, particularly for its exceptional proximity to Dartmouth-Hitchcock Medical Center, making it incredibly convenient for medical appointments or visiting family. It is also well-situated for those visiting Dartmouth College, being just a short drive away. Guests appreciate the ease of access to nearby amenities, including a grocery store, various restaurants, and other shopping options, which are often within walking distance. Parking is available and generally free, though some guests noted issues with inconvenient spots, poor lighting, or icy conditions during winter. While the hotel is centrally located and handy for everything, it maintains a quiet atmosphere. Some guests expressed a desire for a shuttle service to the medical center, which is no longer available.

Staff & Service
The staff at the hotel consistently receive overwhelmingly positive feedback, with guests frequently praising their friendliness, helpfulness, and attentiveness. Many describe interactions with front desk personnel as warm, professional, and caring, noting their willingness to go above and beyond to assist guests, especially those visiting for medical reasons. The check-in process is generally reported as quick and easy, contributing to a smooth arrival. However, feedback on housekeeping is mixed; while some guests found it attentive, many reported issues such as rooms not being cleaned daily for short stays, lack of towel refreshing, or amenities not being restocked. Some guests also experienced initial rudeness or unresponsiveness from staff during check-in or when attempting to resolve issues, though these instances appear to be less common than the positive experiences.

Additional Information
Guests frequently note that while the hotel is generally clean and comfortable, it appears to be an older property that could benefit from modern updates to its common areas and some room features. A common complaint is the absence of USB plugs in the rooms, which is an inconvenience for modern travelers. The hotel operates with a no daily housekeeping policy for shorter stays, meaning guests must request towel refreshes or trash removal, which has led to some frustration. While some guests appreciate rewards program benefits, others reported issues with their status not being honored or unexpected charges. The hotel is often busy, especially during Dartmouth College events, and guests are advised to book well in advance as rooms fill up quickly and rates can increase. Some guests also mentioned issues with the television service, including limited channels or non-functional units.