Courtyard by Marriott Harrisburg Hershey

The hotel offers a refreshed and inviting experience, largely due to its recent renovations and updated facilities, which guests frequently highlight as a significant positive. Its signature feature is its highly convenient location, providing easy access to popular attractions like Hershey Park. Guests consistently praise the hotel's overall cleanliness, the exceptional comfort of its beds, and the generally friendly and accommodating staff. This combination makes it an ideal choice for families planning trips to Hershey Park, business travelers attending local meetings, and wedding parties seeking a welcoming and well-managed venue. To ensure a more peaceful stay, guests might consider requesting a room on a higher floor, and it's helpful to remember that housekeeping services are typically provided upon request.

Facilities & Amenities
The hotel provides a range of amenities designed to enhance guest comfort and convenience. The indoor pool, while noted by some as being small, is a popular feature, especially for families, though guests should be aware that the former hot tub area has been repurposed into a garden. For those looking to maintain their fitness routine, the fitness center is well-regarded for being clean and equipped with essential exercise machines. The on-site bar and bistro serve as a pleasant social hub, offering a comfortable space for drinks, light meals, and even a quiet area for work. A Starbucks located in the lobby provides a convenient option for coffee and quick bites. While the elevators are generally efficient, some guests have observed worn interiors and occasional unpleasant odors, and the absence of an in-room microwave and complimentary lobby coffee are recurring points of disappointment for many visitors. Parking is generally easy and well-lit, providing ample space for guests.

Cleanliness & Room Comfort
Guests frequently commend the hotel for its high standards of cleanliness, often describing rooms and common areas as spotless and meticulously maintained. However, a minority of reviews mentioned isolated issues such as hairs in the shower, visible dust on surfaces, or dirty light switches, suggesting occasional inconsistencies. Many rooms have undergone recent renovations, contributing to a fresh and modern feel, though some guests found certain rooms to be smaller or more cramped than anticipated, with some furniture appearing dated in unrenovated sections. A common point of feedback relates to thin walls, which can lead to audible noise from neighboring rooms or those above. Despite these points, the beds consistently receive overwhelmingly positive feedback for their exceptional comfort, often likened to sleeping on a cloud, ensuring a restful night's sleep for most visitors. While a coffee maker is typically provided in the room, the lack of an in-room microwave is a frequent point of dissatisfaction.

Dining & Food Quality
The hotel's on-site bar and bistro are generally well-received, providing a pleasant and inviting atmosphere for guests. The service at the bistro is often highlighted as excellent, and the drink options are considered solid. Many guests praise the overall food quality, with specific recommendations for the hot wings and salads. While breakfast is available for purchase, it is not complimentary, and some guests found it to be expensive with limited food options or noted long wait times, expressing a preference for a free continental offering or complimentary coffee in the lobby. The presence of a Starbucks in the lobby offers a convenient option for coffee and quick snacks, though some reviews indicated that the quality was only average compared to standalone Starbucks locations.

Location & Accessibility
The hotel's central location is a significant advantage, situated conveniently right off the freeway, which ensures easy access for travelers. It is particularly well-positioned for those planning visits to Hershey Park, being just a short 10 to 15-minute drive away. Beyond the theme park, the hotel is also close to a variety of shopping centers and dining options, providing ample choices for guests. Despite its proximity to major roadways, many guests reported that freeway noise was not an issue within the hotel or guest rooms, contributing to a peaceful stay. Parking facilities are generally described as easy to use and well-lit, with ample space available, although a few guests noted that the lot could feel somewhat limited at times due to the presence of trailers.

Staff & Service
The staff at the hotel consistently garners high praise for their friendliness, helpfulness, and accommodating nature, with numerous guests highlighting their willingness to go above and beyond to ensure a positive experience. The check-in process is frequently described as fast, easy, and efficient, contributing to a smooth arrival. Staff members are generally effective in addressing guest concerns, such as maintenance issues or requests for room changes, demonstrating a commitment to problem resolution. However, a small number of guests reported isolated incidents of rude or unhelpful staff at the front desk, particularly concerning specific issues like service animal inquiries or reservation discrepancies, indicating some inconsistency in service delivery. Despite these few negative remarks, the overwhelming sentiment is that the staff's dedication to providing excellent service significantly enhances the overall guest experience.

Additional Information
The hotel is currently undergoing renovations, which has contributed to an updated and modern feel in many areas and guest rooms. While these improvements are largely appreciated, some guests noted minor disruptions such as construction noise during daytime hours. A key policy to be aware of is that housekeeping service is typically provided upon request, a practice that has been in place since the pandemic. The hotel maintains a strict no-pet policy for rooms, which is an important consideration for guests traveling with animals. Regarding noise, while the hotel aims to enforce quiet hours, some guests reported significant noise from children running in hallways, particularly when sports teams were staying, leading to mixed experiences concerning overall noise management. Additionally, a few guests experienced intermittent issues with hot water availability during their stay, which was a point of concern.