Courtyard by Marriott Hickory

The hotel is highly regarded for its convenient location, especially for those attending events at the nearby convention center, and for its generally friendly staff. Guests frequently highlight the comfort of the beds and the availability of amenities like an indoor pool. However, some aspects of the hotel, particularly the rooms, are often described as dated or in need of renovation, and there are recurring concerns about the consistency of hot water. This hotel is well-suited for convention-goers, business travelers, and families seeking easy access to local dining and shopping. It also accommodates pet owners. To ensure a comfortable stay, guests might consider confirming the functionality of in-room appliances upon arrival and being aware of potential delays in hot water availability during peak times.

Facilities & Amenities
The hotel features a popular indoor pool and hot tub, which are frequently praised for being warm and enjoyable, providing a relaxing experience for guests. A well-equipped and clean fitness center is available for workouts. The lobby and common areas are described as spacious, updated, and modern, offering comfortable seating for guests to relax or work. While Wi-Fi is generally functional, some guests reported occasional difficulties with connectivity. The elevators are noted by some as being dated, slow, or having an unusual odor. Additionally, a laundry room is conveniently located on the second floor, with complimentary detergent and drying sheets provided.

Cleanliness & Room Comfort
Room cleanliness receives mixed feedback; while many guests find their accommodations tidy and well-maintained, some report issues such as stains on bedding, forgotten items from previous guests, or general dust. The beds are consistently praised for being exceptionally comfortable, contributing to a restful night's sleep. However, the rooms themselves are frequently described as dated, shabby, or in need of a remodel, with some guests noting worn paint or fixtures. A significant and recurring concern is the lack of consistent hot water in showers, with many guests experiencing cold or lukewarm water, low pressure, or long wait times for the water to heat up. Some guests also reported issues with the air conditioning not cooling sufficiently or being noisy, and a few found in-room refrigerators or microwaves to be non-functional.

Dining & Food Quality
The hotel offers a bistro and bar area, which garners mixed reviews from guests. Most guests appreciate the friendly staff at the bar and the quality of the cocktails and coffee. Breakfast options are available for purchase, with some guests praising specific items like the breakfast burrito, but many express disappointment that it is not complimentary. Some guests found the bistro menu to be limited or experienced issues with items being out of stock, particularly during busy periods or holidays. While the food quality is generally considered good, the overall dining experience is sometimes impacted by the limited selection and the pay-per-item structure.

Location & Accessibility
The hotel boasts a highly convenient location, particularly for those attending events at the Hickory Convention Center, which is often within easy walking distance. It is also well-situated near a variety of restaurants and shopping options, making it easy for guests to find dining and entertainment without needing to drive far. The hotel's proximity to the expressway ensures easy access for travelers. Parking is readily available and free, which is a significant advantage for guests traveling by car. While the immediate area can sometimes experience loud vehicle noise, guests generally report that the hotel rooms remain quiet.

Staff & Service
The staff consistently receives high praise for being friendly, helpful, and accommodating. Guests frequently highlight the attentive service provided by front desk personnel, bar staff, and housekeeping. The check-in process is generally smooth, though a few guests reported minor initial confusion or delays, which were quickly resolved by the staff. Staff members are often noted for going above and beyond to assist guests, such as expediting room cleaning for early check-ins or providing extra amenities. The overall sentiment is that the staff contributes significantly to a positive and welcoming atmosphere, making guests feel at home.

Additional Information
The hotel maintains a pet-friendly policy, accommodating mid-sized dogs for a specific fee, which is appreciated by guests traveling with their animals. Housekeeping service is not provided daily, but guests can request items or service as needed, a policy that some find convenient. The hotel offers a water bottle refill station in the gym, a thoughtful amenity that helps guests stay hydrated and reduces the need to purchase bottled water. Some guests noted that the bar has limited operating hours, occasionally closing earlier than expected, which can be an inconvenience for those seeking late-night refreshments.