Courtyard by Marriott Lake Placid

The hotel serves as a prominent host for CAN/AM Hockey tournaments, a signature feature that significantly shapes the guest experience, particularly during peak season. While this makes it an ideal base for families and athletes participating in events at the nearby Olympic village, it can lead to a very different stay for other travelers seeking a quiet retreat. Guests frequently highlight the consistently friendly and helpful staff as a major positive, often going above and beyond to assist. However, a recurring theme is the hotel's need for significant updates, with many areas feeling dated and worn. Despite this, its convenient location slightly removed from the busiest part of downtown Lake Placid is appreciated by many. To enhance your stay, it is advisable to inquire about potential tournament schedules if you prefer a quieter environment, and consider requesting a room located away from the main road to minimize external noise.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences are mixed. The pool and hot tubs are frequently mentioned, with many guests and families enjoying them, especially the children. However, there are consistent reports of the hot tubs being lukewarm, out of order, or needing fresh water, and the pool sometimes appearing cloudy or dirty. The lobby area is often described as beautiful, well-decorated, and cozy, featuring a fireplace that adds to the ambiance. A mini-mart on-site is noted as super handy for essentials. While there is a fitness center, some guests find it small. The elevators are a point of contention, with reports of only one working elevator at times, leading to slow service and congestion, particularly during busy periods. A fire pit is available, though it is occasionally out of service.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied, but a strong consensus points to the rooms being dated and in need of significant renovation. Many reviews describe the decor as old and worn out, with issues such as chipping ceilings, peeling wallpaper, non-working light fixtures, and damaged furniture. While some guests found their rooms clean and spotless, others reported unpleasant smells, including musty, odd, or even sewage-like odors, and instances of dirty bedsheets or mold in bathrooms. The beds receive mixed reviews, with some finding them comfortable and soft, while others describe them as hard as rocks or worn out. Pillows are frequently cited as a major downside, often deemed uncomfortable. Noise is a significant concern, with paper-thin walls and disturbances from loud groups running in hallways, making a peaceful stay challenging for some.

Dining & Food Quality
The hotel's dining options primarily revolve around its Bistro and an on-site Starbucks. Most guests appreciate the convenience of the Starbucks for coffee and quick bites, though it is noted that coffee is not complimentary and the Starbucks closes relatively early. Feedback on the Bistro is mixed; while some guests found the breakfast to be good and delicious, many expressed disappointment that breakfast is not included in the room rate and can be overpriced. The breakfast menu is sometimes described as limited or repetitive, with reports of items frequently being unavailable. For other meals, the Bistro is often perceived as offering limited options akin to fast food, and some guests found the overall food quality to be lacking, leading them to seek dining elsewhere. The bar area is also mentioned, but some found its offerings to be basic, with premade cocktails.

Location & Accessibility
The hotel's location is generally considered advantageous by guests, positioned slightly outside the immediate hustle and bustle of downtown Lake Placid. It is described as being conveniently located right off Main Street, offering easy access to the area's attractions and the Olympic village, which is just minutes away. While some guests appreciate being a few minutes away from downtown for a quieter experience, others note that the hotel is not walkable to the main shopping and dining areas, requiring a short drive into town. This makes it an ideal base for those with a vehicle, and parking is readily available and often described as free and easy. Its proximity to the Olympic Ski Jump complex and the Adirondack Loj also makes it a suitable choice for hikers and those visiting specific athletic facilities.

Staff & Service
The staff at the hotel consistently receives high praise, standing out as one of the most positive aspects of guest stays. Many reviews commend the friendly, helpful, and accommodating nature of the team, describing them as super terrific and genuinely hospitable. Guests frequently highlight the quick check-in process and the staff's responsiveness to requests, such as providing extra towels or addressing room issues promptly. However, there is a significant recurring concern regarding the hotel's handling of noisy groups, particularly during hockey tournaments. While individual staff members are often apologetic, guests report a perceived lack of effective management intervention to control disruptive behavior, leading to frustration and a feeling that guests are left to manage the situation themselves. Despite this, the overall sentiment towards the staff's individual efforts remains overwhelmingly positive.

Additional Information
A critical piece of information for prospective guests is the hotel's role as a host hotel for CAN/AM Hockey tournaments, which occur frequently from October through March. This means that during these weekends, the hotel often caters to large groups of teenagers, leading to a very different atmosphere. Non-tournament guests frequently report significant disturbances, including excessive noise in hallways, clogged elevators, and a general sense of the hotel being overrun. The hotel's policy appears to allow these groups considerable freedom, which can negatively impact the experience of other guests. On a more positive note, the hotel is pet-friendly, with many guests appreciating the ability to bring their furry companions, and some even receiving a welcome bag for their pets. There is also a large common area with a fireplace that guests can utilize.