Courtyard by Marriott Mexico City Airport

This hotel stands out for its unparalleled direct access to Terminal 1 of the airport via a convenient skybridge, making it an ideal choice for transit passengers and business travelers seeking seamless connections. Its signature feature is the ability to walk directly from the terminal to the hotel, eliminating the need for shuttles or taxis for Terminal 1 arrivals/departures. Guests consistently highlight the hotel's cleanliness, comfortable accommodations, and the attentive service provided by the staff. For travelers with layovers, the hotel offers a quiet and comfortable respite, while pet owners appreciate the genuinely pet-friendly policies. To ensure a smooth arrival, be aware that airport signage to the hotel can be confusing; look for signs indicating "H" or the bus terminal, and utilize the hotel's dedicated shuttle service if arriving at Terminal 2.

Facilities & Amenities
The hotel offers a range of facilities designed for guest convenience and comfort. Many guests appreciate the well-equipped fitness center or gym, providing ample opportunity for exercise. While there is no swimming pool, the hotel features a pleasant internal courtyard that offers a relaxing space away from the airport bustle. Guests generally find the Wi-Fi reliable for staying connected. However, a recurring point of feedback is the absence of refrigerators in the rooms, which some guests find inconvenient. The hotel is undergoing renovations in some areas, such as the main floor near check-in and the walkway entrance, which some guests note but generally understand as temporary improvements.

Cleanliness & Room Comfort
Guests consistently praise the hotel's high standards of cleanliness, describing rooms as spotless and well-maintained. The spacious rooms are frequently highlighted, offering ample space for relaxation. Most guests find the beds comfortable, ensuring a restful night's sleep, though some mention that double beds can be on the smaller side. While the hotel is generally quiet despite its airport location, some guests report noise levels from adjacent rooms due to thin internal doors or from ongoing renovations and workmen. The shower quality and water pressure are generally good, but some older bathrooms show signs of wear, including rust or mold, and some showers have drainage issues. The presence of blackout shades is appreciated for light control.

Dining & Food Quality
The on-site restaurant provides a convenient dining option for guests. The breakfast buffet is often described as extensive with good variety, though some guests find it expensive for the quality offered. Feedback on overall food quality is mixed; some guests enjoy their meals, while others report disappointing experiences, citing issues like bland dishes, poor presentation, or specific items like roast beef being overly fatty. The bar service has received some criticism, with reports of slow service or limited drink availability. Room service is available, but some guests have experienced issues with incorrect orders or payment processing. Many guests recommend exploring the numerous airport food options as an alternative to the hotel's restaurant due to perceived better value or quality.

Location & Accessibility
The hotel's central location within the airport complex is its most significant advantage. It boasts a direct connection to Terminal 1 via a skybridge or walkway, allowing guests to easily walk to and from their flights in minutes. For those arriving or departing from Terminal 2, the hotel provides a complimentary and frequent shuttle service that runs every 20 minutes, ensuring convenient access between terminals. While the hotel's proximity to the airport is highly valued, some guests note that airport signage can be confusing, making the initial journey to find the hotel challenging. Parking is available, but it can be expensive, with some guests mentioning mandatory valet service.

Staff & Service
The hotel staff consistently receives high praise for their friendly staff and attentive service. Guests frequently highlight the helpfulness and professionalism of the team, from the front desk to the restaurant and shuttle drivers. The quick check-in and efficient check-out processes contribute to a smooth experience, especially for travelers with tight schedules. Many appreciate the proactive assistance from bellmen and the reliable shuttle drivers. The hotel's pet-friendly service is also commended, with staff providing amenities for animal companions. While most interactions are positive, some guests have reported isolated incidents of confusion regarding billing or specific requests, such as airport pickups, which were not always handled seamlessly.

Additional Information
Guests should be aware that the hotel is undergoing ongoing renovations, which, while aiming to improve facilities, can occasionally lead to a noticeable paint smell or minor construction noise in certain areas. The hotel maintains a very accommodating pet policy, providing amenities like dog beds and bowls, and even a pet relief area, making it a strong choice for travelers with animals. Some guests have reported billing issues, including double charges or unexpected fees, advising vigilance with invoices. A common point of feedback is the absence of in-room refrigerators and USB charging ports, which some modern travelers expect. The hotel offers a luggage scale for guest convenience, a thoughtful touch for those needing to weigh their bags before flights.