Courtyard by Marriott Mobile

The hotel distinguishes itself with its recent remodeling and updated appearance, creating a fresh and inviting atmosphere that many guests appreciate. A consistent highlight is the exceptional staff service, with numerous reviews praising the team's friendliness, helpfulness, and professionalism. Guests also frequently commend the hotel's overall cleanliness and its convenient location near various attractions and dining options. However, a significant point of contention for many is the misleading advertisement of a swimming pool, which guests expected but did not find, leading to disappointment. This hotel is particularly well-suited for business travelers due to its well-regarded meeting facilities and proximity to corporate areas. It also serves as a good fit for general travelers seeking a clean, comfortable, and friendly stay. To ensure a smooth experience, guests are advised to confirm specific amenities like a pool directly with the hotel before booking and to consider requesting a room away from the interstate if sensitive to noise.

Facilities & Amenities
A recurring point of disappointment for many guests is the absence of a swimming pool, despite it being advertised, which led to frustration, especially for families. The hotel does offer a fitness center, described by some as simple but adequate for a workout, though its motion-sensor lights can be inconvenient. Wi-Fi connectivity receives mixed feedback, with some finding it reliable while others experienced frequent outages, impacting their ability to stream content. Several guests noted issues with ice machines not functioning on their floors. On the positive side, the lobby and common areas are frequently praised for their modern, clean, and inviting atmosphere, with a pleasant fire pit in the courtyard adding to the ambiance. The hotel also provides well-equipped meeting rooms that are highly recommended for business events. Rooms are generally equipped with a mini-fridge and microwave, and parking is noted as easy and often free.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. While many reviews commend the rooms for being very clean and well-maintained, a significant number of guests reported concerning issues such as wet carpets, cigarette butts, hair in showers, or even more severe findings like a used condom in a drawer or bugs in beds. Some rooms are described as recently updated and modern, while others are noted as dated or in need of repair, with issues like loose floor tiles or broken shower handles. The beds receive varied comments, with some finding them comfortable, though others described them as too hard or lumpy, and pull-out sofas were widely criticized for discomfort. Noise levels are a frequent concern, particularly from the adjacent interstate, which can be disruptive throughout the night. Additionally, problems with HVAC systems not cooling effectively, showers leaking or lacking hot water, and non-functional USB plugs were reported.

Dining & Food Quality
Feedback regarding dining and food quality is quite varied, with breakfast being a primary point of contention. Many guests expressed significant disappointment that breakfast, often advertised as complimentary, was instead an additional and expensive charge, sometimes for a limited selection like a single burrito. The overall breakfast experience is frequently described as poor, lacking a buffet and offering only basic coffee options without included specialty beverages. The hotel does feature a bistro and bar area, which some guests found convenient for quick meals and drinks. While the bartenders and serving staff in the bistro received praise for their friendly service, the food offerings were sometimes noted as limited. Overall, while some found the food satisfactory, the value and options, particularly for breakfast, did not meet many guests' expectations.

Location & Accessibility
The hotel's location is generally considered a significant advantage by guests, offering convenient access to various points of interest. It is situated close to shopping centers, numerous restaurants, and a sports complex, making it ideal for both leisure and event-goers. Its proximity to the interstate is frequently highlighted as a plus for ease of travel and accessibility. However, this close proximity also contributes to significant road noise that can be heard in rooms, particularly those facing the highway, impacting sleep quality for some. While a few guests expressed concerns about the immediate surrounding area, most felt safe and secure within the hotel premises. Parking is consistently described as easy, well-lit, and often free, adding to the convenience for guests traveling by car.

Staff & Service
The staff and service at the hotel receive overwhelmingly positive feedback, standing out as a major highlight for many guests. Reviewers consistently praise the team's friendliness, professionalism, and attentiveness, noting their willingness to go above and beyond to assist with requests and ensure a comfortable stay. The check-in process is generally described as smooth and efficient, with staff making guests feel welcome upon arrival. However, feedback regarding housekeeping service is largely negative. Many guests reported issues such as housekeepers knocking on doors well before checkout time, attempting to enter occupied rooms, or failing to clean rooms and restock amenities. A significant concern also arose from multiple reports of lost items not being found or returned after checkout, leading to considerable guest frustration and distrust.

Additional Information
The hotel has recently undergone extensive remodeling and renovation, resulting in a refreshed and modern appearance that many guests appreciate, transforming its overall ambiance. However, several guests encountered significant issues related to billing and reservation policies. There were multiple reports of double charging for stays or unexpected charges appearing on credit cards, which required considerable effort and follow-up to resolve with management. Additionally, some reservations were reportedly canceled due to perceived lack of contact information, despite guests having communicated with the hotel prior to arrival. Guests also noted that while the hotel has been updated, some areas still show signs of wear or incomplete repairs, suggesting ongoing improvements. It is highly advisable for guests to thoroughly review their billing statements and confirm all reservation details directly with the hotel to avoid potential discrepancies and ensure a smooth stay.