Courtyard by Marriott Montvale

The hotel has undergone significant renovations, giving it a fresh and modern feel that many guests appreciate. Its cleanliness, spacious rooms, and the friendly staff are frequently highlighted as positive aspects. However, a recurring concern is the poor sound insulation between rooms, leading to disturbances from neighboring guests. The hotel's convenient location is often praised, especially for those needing easy access for travel or specific medical facilities. It is ideal for business travelers seeking a comfortable and professional environment, and medical visitors due to its proximity to healthcare centers. Couples and families might also find it suitable for short stays, particularly if they prioritize updated accommodations and good service. To enhance your stay, guests should be aware of additional charges like parking fees and early check-in fees, which are not always clearly communicated upfront. It is also advisable to request a room away from potential noise sources if quiet is a priority.

Facilities & Amenities
The hotel has undergone recent renovations, giving it a modern and updated appearance. Guests appreciate the presence of a gym for their fitness needs, though some found its location unclear or signage lacking. A communal microwave is available in the lobby area, which is convenient for heating food, but some guests expressed a desire for in-room microwaves. The hotel previously had a pool, but it is currently closed or covered, which has been a point of disappointment for some who expected this amenity. While the elevator is functional, some guests found it to be quite small. The property offers Wi-Fi, though its reliability and speed were not consistently praised by all guests. Overall, the available amenities cater to basic needs, but some areas could be improved for guest convenience.

Cleanliness & Room Comfort
The hotel generally receives high marks for its cleanliness, with many guests noting the fresh and well-maintained appearance of the rooms and common areas, especially after recent renovations. Rooms are often described as spacious and comfortable, featuring new beds and furnishings that contribute to a restful stay. However, a significant and frequently mentioned issue is the poor sound insulation between rooms and from the hallway, leading to disturbances from neighboring guests, conversations, and even audiobooks. Some guests reported issues with air conditioning units being loud or ineffective, and a few encountered unpleasant odors or stained carpets. While rooms typically include a mini-fridge and coffee maker, the absence of an in-room microwave was a common complaint. Bathroom layouts were sometimes described as funky or small, with shower doors that hit the toilet or difficult-to-operate showers. Towels were occasionally noted as being harsh or old.

Dining & Food Quality
The hotel features an attached restaurant and bar, "Fire and Oak," which is highly praised by many guests for its good food quality and pleasant atmosphere, making it a convenient option for dinner. However, some found the restaurant to be quite loud, especially as the evening progressed. Regarding breakfast, feedback is mixed; most guests note that it is not complimentary and can be expensive. While some found the breakfast offerings acceptable, others desired more variety or better service, with reports of slow service or limited selections. The coffee shop within the hotel also receives positive mentions for its staff. Overall, the dining options are a notable feature, particularly the attached restaurant, but guests should be prepared for additional costs and potentially slow service for breakfast.

Location & Accessibility
The hotel's location is widely regarded as convenient and accessible, particularly for those traveling for business or visiting nearby medical facilities. It offers easy access for travel purposes and is situated near various restaurants and shopping options. However, a major point of contention among guests is the parking fee. Despite the hotel having ample outdoor parking spaces and not being in a dense urban area, a daily charge is levied. Many guests expressed frustration and surprise at this fee, stating it was often not disclosed upfront during booking and felt unnecessary. Some even reported being charged for parking despite not having a car. This unexpected charge significantly impacts the perceived value for many visitors, leading to dissatisfaction.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and professionalism. Many guests highlight the welcoming and attentive service provided by the front desk team, who are often commended for their ability to resolve issues and accommodate requests, such as room changes or late check-outs. The check-in process is generally described as smooth and efficient. Housekeeping staff are also noted for their responsiveness, though some guests reported initial issues with room cleanliness or lack of daily service. While most interactions are positive, a few guests experienced less helpful or rude encounters, particularly when dealing with complex reservation issues or unexpected charges. Overall, the dedication of the staff to providing a positive guest experience is a recurring theme, often mitigating other minor inconveniences.

Additional Information
Guests should be aware of several policies and charges that frequently cause dissatisfaction. A significant point of contention is the early check-in fee, which some guests found to be an unexpected and excessive charge. The hotel also has a pet-friendly policy, but this comes with a substantial pet fee, which some guests felt was too high or even illegally applied. There have been numerous reports of abrupt cancellations of room blocks, particularly for weddings, due to unannounced renovations or mold issues, leading to significant stress and inconvenience for guests. Some guests noted a lack of ice machines on floors, requiring them to go to the lobby for ice. Additionally, the hotel charges for bottled water in rooms, which some found to be overpriced. These policies and unforeseen circumstances have led to considerable frustration for a number of visitors.