Courtyard by Marriott New Orleans Downtown Near the French Quarter

The hotel is highly regarded for its prime location, offering unparalleled access to the city's vibrant heart. Its signature feature is its proximity to the French Quarter and Canal Street, making it an ideal choice for sightseers eager to explore the city's iconic attractions on foot, as well as Mardi Gras attendees seeking direct parade route access. The hotel also caters well to business travelers due to its central position and amenities, and families appreciate the convenience for city exploration. Guests consistently praise the friendly staff and the overall sense of safety. To enhance your stay, consider proactively requesting housekeeping services upon arrival, as this is not always provided daily, and be prepared for the significant cost and potential wait times associated with parking.

Facilities & Amenities
The hotel offers a range of facilities designed for guest convenience and comfort. Many guests appreciate the well-equipped fitness center, which includes various cardio machines and weights for those looking to maintain their routines. The bar and lounge area is frequently highlighted as a pleasant spot to unwind, with many commending the quality of the drinks and the welcoming atmosphere. For longer stays, the laundry room on the upper floors is noted as a useful and affordable amenity. While the hotel does not feature a swimming pool or hot tub, it provides other practical amenities such as a shared microwave on each floor and a mini-fridge in some rooms. Guests also find the elevators to be generally efficient, though some have experienced occasional issues.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is varied. Many visitors found their rooms to be clean and well-maintained, with some describing the beds as comfortable or even exceptionally plush. However, a significant number of reviews indicate that the rooms appear dated and could benefit from renovation, with some describing them as small or cramped. A recurring concern is the prevalence of rooms with no outside windows, instead facing an interior atrium or hallway, which can lead to a lack of natural light and privacy issues. Noise levels are also a mixed bag; while some rooms are noted as quiet, others, particularly those facing the atrium or with older HVAC systems, can be quite noisy. Issues such as mold on shower tiles, dirty chairs, or maintenance problems with toilets and showers were also reported by some guests.

Dining & Food Quality
The hotel offers dining options that receive mixed reviews from guests. While some found the breakfast available for purchase to be delicious, many noted that it was not complimentary and could be quite expensive. The on-site restaurant or cafe is generally described as having a limited menu, often consisting of basic items and packaged offerings, which some found to be overpriced for the value. Conversely, the bar consistently receives positive feedback, with guests praising the quality of the drinks and the engaging service provided by the bar staff. For those seeking more diverse culinary experiences, the hotel's excellent location provides easy access to numerous external dining establishments.

Location & Accessibility
The hotel's central location is overwhelmingly praised as its strongest asset. It is situated within easy walking distance of major attractions such as the French Quarter, Bourbon Street, Canal Street, and the National World War II Museum. The convenience is further enhanced by a streetcar stop directly in front of the hotel, providing effortless access to other parts of the city. However, parking is a significant point of contention for many guests. There is no free parking, and valet parking is consistently described as expensive and can involve long wait times for car retrieval. Self-parking options are available but are typically located several blocks away and also incur substantial daily fees.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, helpfulness, and accommodating nature. Guests frequently highlight the excellent customer service provided by the front desk team, who are often described as welcoming and professional. The check-in process is generally reported as quick and efficient, with staff often going above and beyond to assist with requests, such as early check-ins or luggage storage. However, a common point of frustration for many guests is the housekeeping service, which is often not provided daily unless specifically requested, leading to some rooms not being cleaned for several days. While maintenance staff are generally responsive to issues, some guests reported persistent problems with room amenities.

Additional Information
Guests should be aware of certain policies and features that may impact their stay. The hotel has a pet-friendly policy, which is appreciated by those traveling with animals, though some guests reported noise disturbances from other pets. A deposit for incidentals is typically required upon check-in, and some guests have reported issues or delays with the refund process for these amounts. For Marriott Bonvoy members, while late check-out is often honored, experiences with room upgrades or earning points can be inconsistent. The hotel's early check-out policy may differ from other properties, potentially incurring additional charges. Additionally, a washer and dryer facility is available on the tenth floor, offering a convenient and affordable option for guest laundry needs.