Courtyard by Marriott New York Manhattan/Times Square

The hotel's most notable attribute is its unbeatable location, strategically positioned between Times Square and Bryant Park, offering guests unparalleled access to New York City's most iconic attractions and vibrant atmosphere. This makes it an ideal choice for sightseers and tourists eager to explore the city on foot, as well as families seeking convenience for their adventures with spacious rooms. Business travelers also find the central location highly advantageous for meetings and city navigation. Guests consistently praise the hotel's overall cleanliness and the comfortable accommodations, ensuring a restful stay amidst the urban bustle. The staff consistently receives high praise for their exceptional friendliness and helpfulness, contributing significantly to a positive guest experience. For an enhanced stay, consider requesting a room on a higher floor to minimize potential street noise, and be prepared for occasional waits for the elevators, especially during peak hours.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest convenience, though some aspects receive mixed feedback. Most guests appreciate the presence of a well-equipped fitness center located in the basement, which includes a convenient water refilling station. The availability of laundry facilities that operate via an app is also highly valued, allowing guests to manage their washing efficiently. In-room amenities typically include a mini-fridge and a coffee maker, adding to the comfort of the stay. A microwave is available in the lobby for guest use. While a mini-market and a bar are present, some guests note limited hours or stock. A recurring theme in reviews is the performance of the elevators; while some find them quick, many report long wait times, especially during busy periods, and occasional breakdowns, which can be a significant inconvenience given the hotel's height. Wi-Fi connectivity is generally good, though some guests experienced instability.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is generally positive, though some areas could see improvement. Most guests find the rooms to be very clean and well-maintained, often described as spotless and sanitary, with housekeeping doing a commendable job. The beds are consistently praised for being comfortable, ensuring a restful night's sleep. However, the room condition receives mixed reviews; while many find the rooms spacious for New York City standards, others note that the decor appears dated and shows signs of wear and tear, including peeling paint and frayed carpets. Noise levels are generally reported as low, providing an oasis from the city's bustle, but some guests experienced significant street noise, especially on lower floors or from nearby clubs. The bathroom design and functionality are frequently mentioned, with issues such as half-glass shower partitions leading to water splashing, low water pressure, clogged drains, and some toilets not flushing properly. Additionally, some guests reported issues with the air conditioning not working effectively, particularly during colder months when it might be centrally controlled, leading to uncomfortable room temperatures.

Dining & Food Quality
Feedback on the hotel's dining options is largely mixed, with many guests opting to explore the abundant choices nearby. The breakfast offered receives frequent criticism for its limited variety, often consisting of pre-made or frozen items that some guests found tasteless and not worth the cost, leading many to skip it after the first day. The on-site cafe, which also serves Starbucks coffee, is generally appreciated for convenience and good pastries, though some note its limited operating hours and stock. The hotel's main restaurant is occasionally reported as being closed or having limited availability. However, the hotel's prime location is a significant advantage for dining, as guests have access to a vast array of food options just steps away. This includes popular spots like Joe's Pizza, Chipotle, and various local eateries, as well as grocery stores like Whole Foods, providing ample alternatives for all meals.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, providing unparalleled access to New York City's major attractions. Guests are within minutes of Times Square and Broadway, and can easily walk to iconic landmarks such as the Empire State Building, Central Park, Rockefeller Center, and the New York Public Library. Its proximity to various subway stations and the Port Authority Bus Terminal ensures excellent connectivity for exploring the city and reaching transportation hubs. While the location is praised for its convenience, the surrounding area receives mixed feedback; some guests find it safe and welcoming, while others express concerns about the presence of loiterers and a general sense of grittiness. Parking is available, with both valet and self-parking options, but it is noted as being expensive and sometimes challenging to access directly in front of the hotel, requiring guests to use nearby garages.

Staff & Service
The hotel's staff consistently receives overwhelmingly positive feedback, with many guests highlighting their exceptional friendliness and helpfulness. The front desk staff are frequently praised for their welcoming demeanor, efficiency during check-in, and willingness to accommodate requests, though some guests reported isolated incidents of rudeness or unresponsiveness. The bell staff are particularly commended for going above and beyond, assisting with luggage and offering valuable city navigation tips. Housekeeping is generally described as courteous and prompt in addressing needs, ensuring rooms are clean, although a few guests noted inconsistencies in daily service or replenishment of amenities. Overall, the team's commitment to providing a high level of attentive service is a recurring theme, significantly enhancing the guest experience and making visitors feel valued and cared for throughout their stay.

Additional Information
Guests should be aware of several practical details that can impact their stay. While the hotel does not provide complimentary bottled water in rooms, a water refilling station is available in the gym, though its location in the basement can be inconvenient for some. A significant concern raised by multiple guests is the issue of deposit refunds, with several reports of delays and difficulties in receiving their security deposits back weeks after checkout, sometimes requiring persistent follow-up. For those using the stairs, it's important to carry your room key as some stairwells open directly to the street, requiring key access to re-enter the building. The hotel's vicinity is often subject to construction activity, which can contribute to noise and street closures. Some guests also noted that while the hotel offers rewards program benefits, these are not always consistently recognized or applied upon check-in.