Courtyard by Marriott Raleigh North/Triangle Town Center

This hotel is highly regarded for its prime location adjacent to a major mall and numerous dining establishments, making it a standout choice for guests. Its convenient setting allows for easy access to shopping and a wide array of restaurants within walking distance, appealing greatly to shoppers, diners, and families looking for entertainment and meal options. Many guests also find it suitable for business travelers due to its accessibility and quiet atmosphere. The hotel consistently receives praise for its overall cleanliness and the exceptional friendliness of its staff. To ensure a smooth stay, guests should be aware that daily housekeeping is not standard and that complimentary breakfast is not offered, which are common points of feedback. The hotel aims to provide a comfortable and welcoming environment for a diverse range of visitors.

Facilities & Amenities
The hotel offers a range of facilities and amenities, though some aspects receive mixed feedback. Most guests appreciate the presence of a fitness center, which, while described as small, provides basic equipment for a workout. A pleasant patio area is also available for relaxation. Connectivity is generally good with free Wi-Fi, though some guests reported intermittent issues. A significant point of contention for many guests is the absence of a pool, despite some online images or past information suggesting its presence, leading to disappointment. Other common concerns include loud air conditioning units in rooms, non-functioning electrical outlets, and frequent issues with televisions, which are sometimes older models, turn off unexpectedly, or lack premium channels. The ice machine is notably only located on the first floor, which can be inconvenient for guests on higher floors.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is generally positive, with many praising the cleanliness of the rooms and common areas. The beds are frequently described as comfortable, contributing to a restful stay, though some guests found them to be excessively firm or noted issues with lumpy pillows or sagging mattresses. Rooms are often highlighted as spacious and well-laid out, with many appreciating the walk-in showers. However, several guests reported a persistent unpleasant smell in some rooms or common areas, ranging from musty to sewer-like. Recurring issues include mold or mildew in showers, stained bathtubs, and an overall outdated feel in some rooms. Other concerns mentioned are low shower pressure, non-working refrigerators, sticky floors, stained sheets, and short shower curtains that allow water to spill onto the bathroom floor.

Dining & Food Quality
The hotel's dining options, primarily centered around its bistro, receive mixed reviews, with a strong emphasis on the lack of complimentary breakfast. Most guests express disappointment that breakfast is not included in the stay, and the paid options are often perceived as overpriced for the quality and quantity provided. Specific complaints include limited menu options, poor food quality such as uncooked oatmeal or moldy banana bread, and slow service at the bar or bistro. While some guests found the food to be good, many felt the offerings did not justify the cost. The advertised Starbucks coffee was also noted by some to be a generic brand, and the absence of any complimentary coffee for guests was a frequent point of frustration. The bistro's operating hours, particularly on weekends, were also a concern for some.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, making it highly convenient for various activities. It is situated directly adjacent to a major mall and within walking distance of numerous restaurants and shopping centers, providing ample options for dining and entertainment. Guests appreciate the easy access to the highway, which facilitates travel to other parts of the city, including the airport. While the immediate area around the mall can sometimes appear somewhat deserted or have a presence of trucks in the parking lot, most guests reported feeling safe and secure. Parking is generally accessible and free, adding to the convenience for those traveling by car. This prime positioning makes the hotel an ideal base for exploring the local area.

Staff & Service
The hotel staff and service generally receive overwhelmingly positive feedback. Guests frequently commend the friendly staff for their helpfulness, professionalism, and attentiveness, often going above and beyond to assist with requests. The check-in process is typically described as quick and seamless, with staff often accommodating early arrivals or room upgrade requests. Many guests appreciate the staff's willingness to provide fresh towels or address other needs promptly when requested. However, a recurring point of frustration is the hotel's housekeeping policy, which is not daily but typically every other day or by request, often surprising guests who are not informed at check-in. Some isolated incidents of perceived rudeness or unresponsiveness to serious room issues were also reported, though these appear to be exceptions to the generally high standard of service.

Additional Information
Several important details about the hotel's operations and features are frequently mentioned by guests. A key point of feedback is the housekeeping schedule, which is not daily but typically occurs every other day or upon specific request, a policy that often catches guests by surprise. Another significant and repeated concern is the false advertising of a pool; many guests booked based on images or information suggesting a pool, only to find it absent upon arrival. Furthermore, the hotel does not offer complimentary breakfast or free coffee in the lobby, which is a common expectation for many travelers. Guests also frequently report issues with in-room televisions, noting they can be older models, lack premium channels, or experience connectivity problems. However, the hotel does offer a convenient late checkout time of 12 PM, which is appreciated by many.