Courtyard by Marriott Richmond Northwest

The hotel is currently undergoing a significant renovation, which is transforming its appearance with modern styling and comfortable accommodations. While this process has caused some temporary disruptions, many guests appreciate the updated rooms and the promise of a completely new experience. The hotel's convenient location near restaurants, shopping, and major highways makes it a practical choice for various travelers. It is particularly well-suited for business travelers attending meetings in the area, as well as families and couples seeking a comfortable base for exploring the city. Guests consistently highlight the exceptional staff as a major asset, often going above and beyond to assist with issues and provide a welcoming atmosphere. To enhance your stay, it is advisable to inquire about the current renovation status and available amenities before booking, and consider requesting a newly renovated room for the best experience, as these are generally well-received.

Facilities & Amenities
The hotel offers a range of facilities, though their availability and condition can be inconsistent due to ongoing renovations. The pool is a notable amenity, but it is frequently reported as being closed for maintenance or renovation, disappointing many guests, and when open, some found it chilly or slippery. The fitness center is available, but reviews indicate it can be small, sometimes dirty, or also impacted by construction. Guests have noted issues with laundry machines being old and requiring coins, with no change readily available. While there are two elevators, one is often out of service, and the remaining one can be slow or used by construction crews, leading to delays. Free Wi-Fi is generally available and fast, though some guests experienced connectivity issues. Some rooms feature a balcony, though views may be limited. Microwaves and refrigerators are typically provided in rooms, but some guests reported them missing or non-functional. A Starbucks is conveniently located in the lobby for coffee needs.

Cleanliness & Room Comfort
Guest experiences regarding cleanliness and room comfort are mixed, often depending on whether the room has been recently renovated. Many praise the newly renovated rooms as modern, clean, and featuring comfortable beds and large wall-mounted TVs. However, some older rooms are described as dated, with worn furniture, stained carpets, and issues like musty smells or even bugs. Air conditioning units are frequently reported as noisy or non-functional, requiring room changes. Water pressure in showers can be poor, and some bathrooms are noted as outdated or having leaking fixtures. Noise from ongoing construction and even loud cleaning staff has been a concern for some, impacting the overall quietness. While some rooms offer a peaceful stay, others experienced disturbances from loud parties in the courtyard. Housekeeping is not provided daily, and guests may need to request fresh towels.

Dining & Food Quality
The hotel features a Bistro restaurant that receives varied feedback. Many guests find the food quality to be good, with a nice menu, and appreciate the pleasant service. However, some reported issues such as food being served cold or the restaurant being understaffed, leading to long waits. Breakfast is available but is not complimentary and is often described as expensive with limited choices, though some guests found the selection good and the food delicious. There were instances where brewed coffee was not available early in the morning. The bar area is generally well-regarded, with guests praising the friendly and efficient bartenders. Overall, while the dining options are convenient, guests should be aware of the potential for inconsistent service and the additional cost for breakfast.

Location & Accessibility
The hotel boasts a highly praised central location, making it very convenient for guests. It is situated near a variety of restaurants, shopping centers, and provides easy access to major highways. This makes it an ideal base for exploring the surrounding area and for those traveling for business or leisure. Guests appreciate the quiet and safe environment of the corporate park area where the hotel is located. Parking is available on-site and generally considered easy, though some guests noted that the lot can become crowded, especially when construction materials or old furniture occupy spaces. While the hotel is close to amenities, some guests mentioned that walking to nearby shops and restaurants can be challenging due to a lack of continuous sidewalks.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and accommodating nature. Many guests highlight specific individuals who go above and beyond to ensure a positive experience, providing a welcoming atmosphere and resolving minor issues with a smile. The check-in process is generally described as smooth and quick, though some guests encountered initial difficulties with room assignments or payment discrepancies. While housekeeping is not provided daily, staff are responsive to requests for extra towels and other necessities. However, some guests reported issues with housekeeping entering rooms despite "do not disturb" signs or playing loud music. Overall, the staff's dedication to customer service is a recurring positive theme, making guests feel valued and cared for.

Additional Information
A significant aspect of the hotel experience is the ongoing renovation project, which, while promising a new look, has caused considerable noise and dust, and limited access to certain amenities. Many guests were not informed of this construction prior to arrival, leading to frustration. The hotel has a policy of no daily room service, which surprised some guests accustomed to regular towel changes and cleaning. Issues with room keys not consistently working were also reported, requiring frequent trips to the front desk. For those seeking a quiet stay, there have been instances of a party atmosphere in the courtyard with loud music, which the hotel staff struggled to control. Additionally, some guests noted that coffee is not available until 7:00 AM, which can be inconvenient for early risers.