Courtyard by Marriott Richmond West

The hotel is widely recognized for its convenient location and the exceptionally friendly and helpful staff who consistently go above and beyond to assist guests. Its spacious rooms also contribute to a comfortable stay. This makes it an ideal choice for business travelers seeking a productive environment, sightseers looking to explore the city's attractions, and families who appreciate comfortable accommodations and proximity to points of interest. The hotel's welcoming atmosphere also makes it suitable for medical visitors needing to be near local hospitals. Guests frequently highlight the hotel's overall cleanliness and the staff's dedication to service. To enhance your experience, it is advisable to confirm the current status of the pool before booking, as it has been a point of disappointment for some. Additionally, be aware that breakfast is not complimentary, so plan accordingly.

Facilities & Amenities
The hotel offers a range of facilities and amenities, though some aspects receive mixed feedback. Guests appreciate the convenience of free Wi-Fi throughout the property and the availability of ample parking, which is often complimentary, a significant advantage over other city hotels. Some rooms feature a balcony, providing a pleasant outdoor space. However, a recurring point of disappointment is the fitness center, which many describe as tiny, small, and ill-equipped, with outdated or missing equipment. The swimming pool is frequently mentioned as being closed for repairs or maintenance without prior notification, which is a major drawback for guests, especially families. The hotel also features an on-site Starbucks and provides ice machines and vending machines for guest convenience. The lobby area is generally well-regarded, offering comfortable seating.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and spacious, contributing to a comfortable stay. The beds are often described as comfortable, ensuring a restful night's sleep, and many appreciate the good water pressure in the showers. Rooms are typically equipped with a refrigerator for convenience. However, a significant number of reviews indicate that the room decor and furnishings are dated and in need of updating, with some mentioning worn sofas and spotted carpets. While most rooms are quiet, some guests report issues with noise levels from the air conditioning units, hallways, or neighboring rooms. There are also frequent complaints about the pillows being uncomfortable or flat, suggesting they may need replacement. Some isolated reports mention minor cleanliness issues like hair on bathroom floors or inconsistent housekeeping service.

Dining & Food Quality
The hotel features a Bistro restaurant that receives positive feedback for its efficient service, delicious food, and reasonable pricing, making it a convenient option for on-site dining. Guests often praise the breakfast staff for being welcoming and the overall quality of the food and coffee available. However, a significant point of contention for many guests is that breakfast is not included with the stay, and the cost for items like coffee and breakfast can be perceived as overpriced. While the Bistro offers a variety of options, some guests note that the in-room coffee is of poor quality, and there is no complimentary coffee available in the lobby. The hotel's market area is sometimes noted as having limited snack options.

Location & Accessibility
The hotel boasts a great location that is consistently praised for its convenience and centrality. It offers easy access to the interstate and is typically a short drive, around 15-20 minutes, from downtown attractions. Guests appreciate its proximity to a wide array of restaurants, breweries, and stores, making dining and shopping easily accessible. The hotel is also within walking distance to Scott's Addition and the Science Museum area, and conveniently located near the University of Richmond. A significant advantage highlighted by many is the availability of free parking on-site, with ample space, including designated areas for oversized vehicles across the street. This makes it a practical choice for those traveling by car.

Staff & Service
The hotel's staff consistently receives overwhelmingly positive feedback, with guests highlighting their excellent customer service, friendliness, helpfulness, and accommodating nature. Many reviews commend the impeccable front desk staff for their efficiency and warm welcome, often noting a quick check-in process. The staff's willingness to go above and beyond, such as assisting with specific requests or providing local recommendations, significantly enhances the guest experience. Housekeeping staff are also frequently mentioned for their pleasant demeanor and attentiveness. While most experiences are positive, some isolated instances mention minor issues with billing or inconsistent housekeeping service, such as not emptying trash or replacing towels. Overall, the staff's dedication to providing a positive and welcoming environment is a standout feature.

Additional Information
Guests should be aware that the hotel has a pet-friendly policy, which is appreciated by those traveling with animals, though finding suitable potty areas nearby can sometimes be a challenge. A common point of feedback is the absence of a microwave in the rooms, requiring guests to use a communal lobby microwave. The hotel's layout is often described as having long hallways and elevators that can be quite far from some rooms, which might be a consideration for guests with mobility issues or heavy luggage. Additionally, the hotel operates on a cashless system, which some guests find inconvenient, particularly when it comes to tipping staff. While the hotel offers meeting rooms and conference space, some guests note the lack of complimentary coffee in the lobby.