Courtyard by Marriott Rye

This hotel is frequently chosen for its convenient location near major highways and the Capitol Theatre, making it a popular choice for concert-goers and those visiting family and friends in the area. Guests consistently highlight the friendly and helpful staff and the overall cleanliness of the property. While many appreciate the recent renovations that have modernized the hotel's appearance, some express disappointment over unexpected fees and the lack of complimentary amenities typically found at similar establishments. For a smoother experience, it is advisable to confirm the availability of specific amenities and inquire about any additional charges before arrival, as some guests have noted a "nickel and diming" approach.

Facilities & Amenities
The hotel features a recently renovated fitness center that is well-equipped, including a Peloton bike, which is a significant draw for active guests. The lobby is described as spacious and inviting, offering comfortable seating areas. While some rooms boast a balcony, a notable point of contention among guests is the absence of a swimming pool, despite older images or descriptions suggesting its presence. Many guests appreciate the availability of free parking on-site. However, there are recurring complaints about the EV charging stations often being out of order, and the lack of microwaves in all rooms. Additionally, the hotel does not offer complimentary coffee in the lobby or bottled water in rooms, which some guests find surprising given the overall cost of their stay.

Cleanliness & Room Comfort
Guests generally commend the hotel's commitment to cleanliness, noting that both the rooms and common areas are well-maintained. Many find the rooms spacious and appreciate the presence of a large TV. The beds receive mixed reviews, with some guests finding them comfortable and conducive to a good night's sleep, while others describe them as too firm or basic. However, several reviews mention issues such as uncomfortable pillows, AC/heating problems, and occasional noise from the train tracks, highway, or hallways, which can disrupt sleep. Some guests have also reported minor maintenance issues like leaking toilets or mold in bathrooms, and a lack of drawers or shelves for storage, impacting overall room functionality.

Dining & Food Quality
The hotel's bistro is frequently mentioned for its convenience, offering a selection of food and Starbucks options. Many guests praise specific menu items, such as the Mediterranean grain bowl, and find the bar service to be pleasant. However, a significant number of reviews express dissatisfaction with the dining experience, primarily due to the high cost of breakfast and other food items, with many feeling it is not worth the price. Guests are often surprised that breakfast is not included with their stay. There are also reports of limited breakfast options at times, and some guests have encountered unfriendly staff or disorganization during breakfast service, leading to frustration and long waits.

Location & Accessibility
The hotel's location is a key factor for many guests, offering easy access to I-95 and I-287, making it convenient for travelers. Its proximity to the Capitol Theatre is highly valued by those attending concerts or events, with many finding it walkable to the venue and some nearby shops and restaurants. The hotel is also conveniently located near the train station and Westchester County airport. However, some guests note that while certain areas are walkable, the immediate surroundings can feel isolated, and some express concerns about walking alone at night. A recurring complaint is the noise level due to the hotel's close proximity to both the train tracks and the highway, which can be disruptive, particularly for rooms facing these areas.

Staff & Service
The staff at this hotel consistently receives high praise for their friendliness, helpfulness, and professionalism. Many guests highlight the front desk staff for their efficiency during check-in and their willingness to go above and beyond to resolve issues, such as reservation glitches or room changes. The housekeeping staff is also commended for their thoroughness and pleasant demeanor. However, a minority of guests have reported negative interactions, citing instances of rude or agitated staff, particularly during late-night shifts or when dealing with billing discrepancies. Some guests also experienced unresponsiveness to noise complaints or issues with room keys, which detracted from an otherwise positive service experience.

Additional Information
Guests should be aware that the hotel has undergone ongoing renovations, which, while improving the aesthetic, have sometimes led to construction noise, limited access points, and the temporary closure of certain amenities, occasionally without prior notification. The hotel maintains a pet-friendly policy, though a relatively high pet cleaning fee is applied. Many guests express disappointment that there is no safe in the rooms for valuables. Furthermore, a common point of frustration is the hotel's policy of not offering complimentary breakfast or free coffee in the lobby, which many travelers expect from similar establishments. Some guests have also reported issues with room keys not consistently working, requiring multiple trips to the front desk.