Courtyard by Marriott Sacramento Folsom

This hotel is frequently praised for its exceptional staff, who consistently provide helpful and accommodating service, making guests feel welcome and valued. Its central location also stands out, offering convenient access to a variety of attractions and amenities. The hotel generally maintains a high standard of cleanliness and offers comfortable rooms, contributing to a pleasant stay for most visitors. It is an ideal choice for business travelers seeking a quiet environment with reliable Wi-Fi, as well as families and sightseers looking for spacious accommodations and easy access to local entertainment and dining. To ensure the best experience, guests are advised to confirm specific in-room amenities like refrigerators and microwaves upon booking, and to be aware of potential parking fees.

Facilities & Amenities
The hotel offers a range of convenient facilities that enhance the guest experience. Many appreciate the well-equipped gym, which is noted for its decent size and variety of equipment, including a cycling machine, dumbbells, and a cable machine, allowing guests to maintain their fitness routines. While there is no pool on-site, guests have the option to use the pool at a neighboring hotel. The presence of a Starbucks and a bistro in the lobby provides easy access to coffee and quick meals. Guests also value the availability of laundry facilities, reliable elevators, and free Wi-Fi throughout the property. Some rooms include a coffee machine, though the absence of a microwave and refrigerator in all rooms is a common point of feedback.

Cleanliness & Room Comfort
Guests generally find the rooms to be spotless and well-maintained, with many highlighting the comfortable beds and cozy comforters that ensure a restful night's sleep. The high-quality linens and fresh scent in the rooms and hallways also contribute to a positive impression. While some rooms are described as spacious, a few guests noted that their assigned rooms felt smaller than expected. However, noise can be an issue for some, with reports of sounds from the AC units, street traffic, and neighboring rooms due to thin walls. Some guests also mentioned a lack of certain toiletries or the absence of a microwave and refrigerator in their rooms, which impacted their comfort. Housekeeping frequency was also a point of mixed feedback, with some guests needing to specifically request service.

Dining & Food Quality
The hotel offers breakfast options, which many guests find to have a good variety, with specific praise for items like avocado toast. However, it is important to note that breakfast is not complimentary and comes at an additional cost, which some guests found to be expensive. The hotel features a bistro and a bar area, providing convenient on-site dining choices, though some guests reported that the dining area was occasionally closed or unstaffed during listed hours. A Starbucks in the lobby is also available for coffee purchases, as complimentary coffee is not typically offered in the lobby or rooms. Many guests choose to explore the numerous restaurants located within walking distance for their meals.

Location & Accessibility
The hotel boasts an excellent central location in Folsom, making it highly convenient for guests. It offers easy access to the freeway and is within walking distance of a wide array of amenities, including various restaurants, shops, and a large shopping mall. Guests appreciate its proximity to local markets, a theater, and specific stores like Whole Foods and BevMo. This makes it an ideal base for those attending family events, business meetings, or simply exploring the area. However, a recurring point of feedback is the mandatory daily parking fee, which some guests find surprising and an unnecessary additional cost, especially given the ample parking available in the surrounding shopping center.

Staff & Service
The staff at this hotel consistently receives high praise for their friendly, helpful, and accommodating demeanor. Many guests highlight their attentive service, quick responses to requests, and willingness to go "above and beyond" to ensure a pleasant stay. The quick check-in process and the staff's knowledge of local directions and restaurant recommendations are frequently mentioned as positive aspects. However, feedback regarding staff is mixed, with some guests reporting instances of rude, unprofessional, or unwelcoming interactions, particularly at the front desk. There were also isolated comments about staff being perceived as indifferent or unhelpful in certain situations, such as resolving booking issues or providing explanations during unexpected events.

Additional Information
Guests should be aware of the hotel's pet-friendly policy, which allows furry companions to stay for an additional fee. While this is appreciated by pet owners, the associated cost is a point of feedback for some. The hotel also participates in a rewards program, with loyal members occasionally receiving benefits such as room upgrades. A common point of contention among guests is the unexpected parking fees, which are applied daily and are not always clearly disclosed upfront, leading to frustration for many. Furthermore, some guests noted inconsistencies with housekeeping frequency, requiring specific requests for room cleaning during their stay.