Courtyard by Marriott Seattle Kirkland

This hotel is frequently praised for its exceptional staff service and a convenient location that places guests near various amenities. It is particularly well-suited for business travelers due to its professional environment and proximity to corporate areas, medical visitors seeking accommodation near the hospital, and pet owners who appreciate its accommodating policy. While many guests highlight the hotel's general cleanliness and the staff's helpfulness, recurring themes include concerns about noise levels, unexpected parking fees, and the unavailability of the pool. To ensure a more comfortable stay, guests are advised to confirm the current status of the pool before booking and consider requesting a room away from the main street to mitigate potential noise disturbances. Being aware of potential additional fees for services like parking is also recommended.

Facilities & Amenities
The hotel offers a well-regarded fitness center that is often described as well-stocked, featuring a variety of cardio machines and even Pelatons, providing a good workout experience. However, a significant point of contention among guests is the pool, which is frequently reported as being closed, under construction, or entirely removed, despite being advertised as an available amenity. This has led to considerable disappointment for guests, especially families who booked specifically for this feature. Wi-Fi access receives mixed feedback, with some guests experiencing slow speeds or connectivity issues, and others noting that free access is contingent on loyalty program membership. While laundry facilities are available, some guests encountered problems with the payment machines or found the equipment to be old. The elevators have been described as shaky or dirty by some, while the lobby and common areas are generally seen as spacious and suitable for gathering, with a Starbucks or coffee shop often present.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is generally positive, with many describing rooms as clean, spotless, and well-maintained. The beds are frequently praised for being comfortable and providing a restful sleep, often complemented by fluffy pillows. Rooms are typically described as spacious, offering ample living area. However, some guests have reported specific issues such as uncleaned bathrooms upon arrival, visible stains on carpets, or signs of wear in older rooms. A significant concern for many guests is noise levels. Rooms facing the main street are particularly susceptible to street noise from constant traffic, buses, and trucks, which can be disruptive, with thin windows offering little sound insulation. Hallway noise from other guests or staff activities, as well as loud AC unit and heater operation, also contribute to disturbances. In-room amenities generally include a coffee maker, though some guests noted a lack of other hot beverage options or basic items like water glasses. Bathroom issues, such as low shower pressure or drainage problems, were also occasionally mentioned.

Dining & Food Quality
The hotel's dining options, particularly breakfast, receive varied feedback. Many guests highly praise the breakfast for its quality, describing it as excellent, hot, fresh, and offering a good selection. However, a common complaint is that breakfast is not complimentary and can be quite expensive, with some guests feeling misled about its inclusion in their stay. The Bistro and bar areas are generally well-regarded, with the Bistro food often described as delicious and served quickly. The presence of a coffee shop or Starbucks within the lobby is appreciated for convenience, though prices for items purchased there are noted as being high. Some guests experienced slow service or limited options at the breakfast area, attributing this to understaffing.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, making it highly convenient for various purposes. Guests appreciate its proximity to the hospital, making it ideal for medical visits, and its easy access to a variety of shopping centers and restaurants, often within walking distance or a short drive. Its position near the freeway and public transit options also facilitates travel around the area. However, parking is a significant and recurring point of dissatisfaction. Most guests report having to pay a daily fee for parking, which is often perceived as expensive and an unexpected additional cost, especially given that the parking area is typically an open surface lot without enhanced security. This fee is a frequent source of frustration for many visitors.

Staff & Service
The staff at this hotel consistently receives overwhelmingly positive feedback, standing out as a key strength. Guests frequently describe them as friendly staff, helpful, professional, and attentive service, often going above and beyond to assist with requests and resolve issues. The quick check-in process is also frequently praised, contributing to a smooth arrival experience. Many reviews highlight individual staff members for their exceptional customer service and dedication. However, housekeeping service receives mixed reviews. While some guests found their rooms to be well-maintained, many reported inconsistencies, such as rooms not being cleaned daily or only after multiple nights, requiring guests to specifically request cleaning or fresh towels. Problem resolution by staff is generally seen as positive, with many instances of staff attempting to address concerns, though some guests experienced difficulties with specific issues like Wi-Fi or billing discrepancies.

Additional Information
The hotel maintains a pet-friendly policy, which is appreciated by guests traveling with animals, though a non-refundable pet fee is typically applied. Guests should be aware of the hotel's room cleaning policy, which often stipulates that rooms are only serviced every other day or after a certain number of nights, a point of frequent complaint for those expecting daily housekeeping. The pool availability is a recurring issue, with many guests expressing disappointment that the pool is often closed for maintenance or has been removed, despite being advertised. Wi-Fi access may require loyalty program membership for free use, otherwise, a fee might apply. Additionally, items available for purchase at the hotel's on-site market or coffee shop are often noted as being significantly more expensive than external options.