Courtyard by Marriott Toronto Markham

This hotel is widely praised for its recent renovations, offering a modern and clean environment that many guests find appealing. Its spacious rooms and comfortable accommodations are frequently highlighted, making it a suitable choice for various travelers. Families appreciate the larger suites with multiple sleeping options, while business travelers and those seeking a quiet retreat find the updated facilities and convenient location beneficial. Guests consistently commend the hotel's overall cleanliness and the welcoming atmosphere. To ensure a smooth stay, it is advisable to confirm the current housekeeping schedule and inquire about the status of the elevators upon arrival, as these are recurring themes in guest feedback.

Facilities & Amenities
The hotel provides a range of facilities, though some aspects receive mixed feedback. The swimming pool, while generally enjoyed by children, is noted by some as being a bit small and can get crowded, though the hotel attempts to regulate access. A fitness center is available and is described as well-equipped with a good selection of machines and weights. A common point of concern is the elevators, with one often being out of service, leading to long wait times, especially when the hotel is busy with large groups. Many guests express disappointment regarding the absence of a microwave and a safe in the rooms, and some note the lack of complimentary bottled water. A pantry or canteen is on-site, offering snacks and drinks, though some find the prices to be high.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious, clean, and modern, with many appreciating the recent renovations. The beds are frequently described as very comfortable, ensuring a restful night's sleep. The bathrooms are also noted for their cleanliness and modern design, with some featuring large walk-in showers. However, several guests report issues with noise levels, citing thin walls that allow sounds from neighboring rooms, hallways, and even street noise to be easily heard. Some specific cleanliness concerns were occasionally raised, such as missed spots during cleaning or insufficient replenishment of toilet paper and towels. The absence of basic amenities like body lotion is also mentioned by some.

Dining & Food Quality
Feedback on the hotel's dining options, primarily the Bistro and Starbucks offerings, is largely mixed. Many guests find the breakfast options to be limited and overpriced, with some describing the food quality as poor, such as microwaved items or unappetizing cream cheese. The Starbucks coffee available is noted as being expensive and not as strong as expected by some. Additionally, the Bistro and bar are reported to have early closing hours, which can be inconvenient for guests seeking late-night food or drink. While some guests appreciate the convenience of having on-site dining, many choose to eat outside the hotel due to the perceived value and quality.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, particularly for its convenience. It is situated near major highways like the 407 and 404, making it easily accessible by car and providing a good base for exploring the greater Toronto area. Guests appreciate its proximity to numerous restaurants and shopping centers, including popular Asian malls and plazas, offering a wide variety of dining and retail options within a short drive. The hotel also provides ample parking, which is a significant benefit for those traveling by car. While not directly in downtown Toronto, its strategic location offers good access to the city and the airport, typically within a 20-45 minute drive.

Staff & Service
The staff at the hotel generally receive high praise for their friendliness, helpfulness, and attentiveness. Many guests commend the quick check-in process and the staff's willingness to accommodate requests, such as early check-in or providing extra supplies. Specific individuals are often singled out for their exceptional customer service. However, some guests have reported negative experiences, including instances of rude or unprofessional behavior from certain staff members, and a perceived lack of concern from management regarding guest dissatisfaction. There are also mentions of staff blaming guests for issues, such as elevator malfunctions, and difficulties with the hotel honoring rewards program benefits or specific requests.

Additional Information
Guests frequently report significant noise disturbances from other rooms and hallways, often attributed to thin walls and the presence of large groups, such as sports teams, leading to shouting, stomping, and loud music late into the night. A notable hotel policy is that housekeeping is provided only every second day, which many guests find inconvenient, especially for longer stays, and some report issues with rooms not being serviced as expected. There have been instances of fire alarms going off unexpectedly during the night, causing disruption. Some guests also note a strong, potentially overpowering scent in the lobby area. Furthermore, several guests have experienced issues with their room keys being deactivated before the official check-out time, leading to frustration and inconvenience.