Courtyard by Marriott West Palm Beach Airport

The hotel is primarily recognized for its exceptional staff and its convenient proximity to the airport, making it a practical choice for airport travelers and those on short-term business trips or quick overnight stays. While the hotel has undergone some lobby renovations, the guest rooms often receive mixed feedback regarding their condition. Many guests appreciate the comfortable beds and the overall cleanliness, though some note that rooms can appear dated or show signs of wear. For a more comfortable experience, it is advisable to inquire about recently renovated rooms or request a room away from the highway to minimize noise.

Facilities & Amenities
The hotel's lobby and common areas are generally well-regarded, often described as clean and appealing, with a marketplace offering food and beverages, including alcohol, available 24/7. However, feedback on other facilities is mixed. The swimming pool has received varied comments, with some guests finding it clean and well-maintained, while others reported issues with cleanliness, noting it appeared dirty or poorly treated. The fitness center has been mentioned as having maintenance issues, such as missing lightbulbs. Guests have also experienced problems with the elevators, with reports of some being out of service or lacking proper ventilation. Room amenities like televisions are frequently described as small or outdated, and some rooms feature balconies, which are appreciated by guests.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is highly varied. Most guests find the beds comfortable and the rooms generally clean upon arrival, ensuring a restful night's sleep. However, a significant number of reviews highlight concerns about the overall condition and cleanliness of the rooms and bathrooms. Common complaints include outdated decor, worn-out furnishings, stains on carpets and furniture, and issues with mold or mildew in bathrooms. Some guests have reported unpleasant odors, such as stale smoke, air freshener, or even urine, and instances of pests. Noise levels from the adjacent highway are a recurring issue, impacting sleep quality for rooms facing that direction. Additionally, some rooms may lack standard amenities like hair dryers, hand soap, or sufficient towels.

Dining & Food Quality
The hotel offers dining options primarily through its Bistro and snack area. Most guests praise the quality of the food available, particularly the breakfast and items from the Bistro, with some highlighting specific dishes as delicious. However, many guests express disappointment regarding the cost of breakfast, noting it is often perceived as overpriced and not included in the stay, despite some past expectations of free breakfast. The cafe and bar facilities are available, but some guests have found the service at these outlets to be slow or inconsistent, and the prices for items to be high for a hotel lobby setting. There are also limited options for specific dietary needs, such as vegan or gluten-free.

Location & Accessibility
The hotel's central location near the airport is a significant advantage, making it highly convenient for airport travelers and those needing quick access to flights. It is also situated close to major highways, facilitating travel to other areas. However, the immediate surroundings are often described as lacking, with limited dining or entertainment options within walking distance, and some guests have expressed concerns about the safety of the area for walking. The proximity to the highway, while convenient for travel, also contributes to noise issues in some rooms. Parking is generally available and convenient for guests with vehicles. While some past advertising may have suggested otherwise, a free airport shuttle is not consistently provided.

Staff & Service
The staff at this hotel consistently receives high praise from guests, often described as friendly, helpful, accommodating, and going above and beyond to ensure a positive stay. Many reviews highlight the excellent customer service provided by the front desk team, who are noted for their professionalism and willingness to assist with various requests, including early check-ins and room changes. Guests appreciate the attentive service and the staff's ability to handle stressful situations, such as flight cancellations, with kindness and understanding. Even when facing challenges like system issues or hotel maintenance, the staff's positive attitude and dedication to guest satisfaction are frequently commended, making a significant positive impact on the overall experience.

Additional Information
Guests should be aware that the hotel is undergoing updates and renovations, which may result in some construction noise during daytime hours, though staff generally try to accommodate guests away from active work. There is a destination fee or similar charge that some guests found unexpected, and it's advisable to clarify this upon booking. The hotel has a pet-friendly policy, which is a plus for those traveling with animals. For those relying on public transport, it's important to note that a free airport shuttle is not consistently available, despite some past advertising. Some guests also reported issues with rewards program benefits not being properly applied or tracked, so it's recommended to confirm these details during your stay.