Courtyard by Marriott Wilkes-Barre Arena

The hotel has recently undergone significant renovations, presenting a modern and updated appearance that many guests appreciate. Its consistent cleanliness, comfortable rooms, and friendly staff are frequently highlighted as stand-out features. This hotel is ideal for travelers seeking a convenient stopover, concert-goers due to its proximity to the arena, and business travelers needing a well-maintained and quiet environment. Families might find the spacious rooms appealing, though some room configurations may pose challenges. To enhance your stay, guests should confirm specific room amenities like the refrigerator and coffee maker upon arrival, and be aware that breakfast is not complimentary and can be slow.

Facilities & Amenities
Most guests praise the hotel's recently updated lobby and overall modern design. The hotel features a gym or fitness center for guest use. A swimming pool is available, though some guests have reported it being out of order or noting its small size and cloudy water. A popular outdoor fire pit provides a relaxing space, but some guests have found it to be a source of late-night noise. Rooms are generally well-equipped with outlets with USB connections and large wall-mounted adjustable TVs, though some guests experienced issues with TV functionality or connecting streaming devices. While some rooms include a refrigerator and microwave, their presence and functionality can vary.

Cleanliness & Room Comfort
The majority of guests find the rooms to be very clean, spacious, and well-appointed, often describing them as modern and fresh. Many commend the comfortable beds and quality bedding, contributing to a restful night's sleep. Bathrooms are generally reported as spacious and clean, with some featuring walk-in showers. However, some guests have encountered issues such as clogged showers, lightly cleaned toilets and sinks, or dirty bedding upon arrival. A notable concern for several guests has been the presence of bugs, including ladybugs, stink bugs, and even springtails, particularly around windows. While most rooms are described as quiet, some guests have experienced noise from adjacent rooms or loud plumbing. Air conditioning effectiveness has been mixed, with some rooms not cooling sufficiently, and lighting in some areas has been noted as dim.

Dining & Food Quality
The hotel features a bistro in the lobby that serves food and coffee, but it is not a full-service restaurant. Most guests note that breakfast is not complimentary and comes at an additional cost, with some finding the options overpriced or the service slow and inefficient, especially during busy times. While a Starbucks coffee barista is on-site, some guests have expressed disappointment over the lack of complimentary coffee in the lobby, particularly when the bistro is closed. The overall food quality from the bistro receives mixed reviews, with some finding it acceptable for quick meals, while others prefer to dine at nearby restaurants.

Location & Accessibility
The hotel boasts a highly convenient location, situated right off the highway (I-81) and close to the arena, making it ideal for concert-goers and travelers. Guests appreciate its proximity to a variety of restaurants and shopping options, including a mall directly across the street. While the location is generally praised for its accessibility to key areas like King's College, some guests have found the hotel's specific placement to be somewhat hard to find or set back from the main road, noting that the road leading to the hotel could use improvement. Ample parking is available on-site, which is a significant convenience for guests traveling by car.

Staff & Service
The staff at the hotel consistently receives high praise for being friendly, helpful, and accommodating. Many guests highlight the quick check-in process and the staff's willingness to assist with requests, contributing to a positive overall experience. However, feedback on service is mixed, with some guests reporting instances of unresponsive management, rude interactions with certain staff members, particularly in housekeeping or at the front desk, and slow service at the bistro. There have also been isolated but serious complaints regarding housekeeping practices, such as knocking on doors early even with "Do Not Disturb" signs, or not providing daily service, and issues with handling guest concerns.

Additional Information
Guests should be aware that the hotel has a policy of refusing service to local residents, which has led to significant disappointment and inconvenience for some. While the hotel is generally considered pet-friendly as it allows dogs, some guests with allergies have reported issues. The hotel is undergoing renovations, which contributes to its modern appearance, but some older issues like worn furniture or specific room configurations (e.g., pull-out couches lacking supplies) may still be present. Guests have also noted that the refrigerator in rooms can be small or occasionally non-functional, and there is no room safe available.