Courtyard Charlotte Arrowood

This hotel is frequently praised for its cleanliness and comfortable beds, offering a pleasant and relaxing stay for many guests. Its modern design and spacious rooms contribute to a positive experience, making it a suitable choice for business travelers seeking a convenient workspace and easy access to local business parks and the airport. Couples and travelers on short layovers also find the hotel accommodating due to its quiet atmosphere and efficient service. To ensure a smooth visit, guests are advised to confirm specific in-room amenities like microwaves upon arrival and to be aware of the hotel's policies regarding incidental fees. Additionally, verifying breakfast options beforehand can help manage expectations for dining.

Facilities & Amenities
The hotel offers a range of facilities designed for convenience and comfort. The gym is generally considered well-equipped, providing options for guests to maintain their fitness routines. While there is a pool, some guests have noted it can be cloudy or occasionally closed for maintenance. Wi-Fi connectivity receives mixed feedback, with some finding it slow unless an upgraded, paid version is used. A common point of frustration is the frequent unavailability or malfunction of ice machines on various floors, often requiring guests to seek ice from the restaurant. Parking is ample and convenient, though some guests have reported security concerns in the lot. The lobby areas are described as modern and well-maintained, offering comfortable spaces for relaxation or work.

Cleanliness & Room Comfort
Guests largely commend the cleanliness of the rooms, describing them as spotless, well-kept, and modern. The beds are consistently highlighted for their comfort and nice bedding, ensuring a restful sleep for most. Rooms are often noted as spacious, providing ample living area. However, feedback on noise levels is mixed; some guests report disturbances from street noise, slamming doors, or elevators, while others found their rooms quiet. In-room amenities vary, with microwaves typically not available in rooms (a communal one may be on the floor), though coffee makers are provided. AC units are generally effective, but some guests experienced issues with them not working or being turned off. Bathrooms are usually clean, but a few reviews mention issues with shower fixtures or lack of ventilation. Balconies, when present, are sometimes found to be dirty or lacking seating.

Dining & Food Quality
The hotel features an on-site Bistro that serves breakfast, lunch, and dinner, along with a bar. Most guests note that breakfast is not complimentary and can be expensive, with the quality described as basic or not matching advertised expectations. The Bistro food quality receives mixed reviews, with some finding it satisfactory for convenience, while others deem it overpriced for the offerings. A Starbucks is mentioned as being available within the hotel, but it often provides a limited menu of basic coffee options rather than a full Starbucks experience. The snack room is appreciated for its variety of items, though guests frequently comment on the high cost of products. Many guests express a desire for complimentary coffee in the lobby.

Location & Accessibility
The hotel's location is widely praised for its convenience and accessibility. It offers easy access to major highways, particularly I-77, making it ideal for business travelers visiting nearby business parks and for quick trips to the airport. Guests also find it well-situated for attending local events, such as Panthers games. While the immediate vicinity is generally considered convenient, some guests have expressed concerns about the surrounding area, occasionally encountering panhandlers. Parking is readily available and convenient for guests with vehicles, though a few reviews mention security incidents in the parking lot.

Staff & Service
Feedback regarding the staff & service is notably varied. Many guests commend the friendly, helpful, and accommodating staff, particularly at the front desk, highlighting their professionalism and efficiency during check-in. However, a significant number of reviews report negative experiences, describing some staff members as rude, unprofessional, or unresponsive, especially in the cafe or at the front desk. Issues with lost and found are a recurring concern, with guests reporting difficulties in retrieving forgotten items. Housekeeping is noted for cleaning rooms every other night, but some guests experienced early entry attempts or issues with AC being turned off. Overall, while many appreciate the positive interactions, consistency in service appears to be an area of mixed guest sentiment.

Additional Information
The hotel appears to have undergone recent renovations, contributing to its modern and clean aesthetic. Guests should be aware of a deposit and incidental fee charged upon check-in, which some find unexpected. There have been reports of fire alarms sounding during the night, causing disruption. While the hotel is generally clean, a few isolated incidents mention the presence of roaches or ants in rooms, or a lingering mildew smell or bug spray smell. It's important to note that the hotel has a no cash policy for purchases at the front store. The property is often described as quiet on weekends, catering primarily to business travelers during the week.