Courtyard Cincinnati Blue Ash

The hotel offers a welcoming and relaxing atmosphere, with its signature feature being a cozy bar/restaurant/lounge area and a great courtyard with firepit and seating, providing inviting spaces for guests to unwind. Most visitors consistently highlight the hotel's overall cleanliness, comfortable accommodations, and the exceptionally friendly and helpful staff. The property is often described as quiet, ensuring a peaceful night's sleep. This hotel is particularly well-suited for business travelers seeking a comfortable base for networking events or extended stays, as well as families looking for spacious rooms and amenities like the indoor pool. Couples will appreciate the relaxing ambiance, while solo travelers find it a safe and peaceful retreat. To ensure a smooth experience, guests are advised to clarify breakfast inclusions upon check-in and, if sensitive to noise, consider requesting a room away from high-traffic areas, though general quietness is noted.

Facilities & Amenities
Guests generally find the hotel's facilities to be well-maintained and convenient. The exercise facility is noted as well-equipped, and there is a large indoor pool for recreation, though some guests reported it being out of service due to electrical issues or having cold water and high chlorine levels. The inviting cozy bar/restaurant/lounge area and the courtyard with firepit and seating are popular spots for relaxation and socializing. Rooms are equipped with a mini fridge and free Wi-Fi, ensuring connectivity and convenience. While the property has been updated, some aspects reflect its older style, such as the two-level design and the somewhat inconveniently located elevator. Guests also appreciate the availability of ice machines and vending machines, though the on-site snack and drink store is considered pricey by some. Limited washing machines and dryers are available, which can be challenging for extended stays.

Cleanliness & Room Comfort
The hotel generally receives high praise for its cleanliness and the comfort of its rooms. Many guests describe the rooms as spacious, beautifully decorated, and feeling updated, contributing to a relaxing stay. The comfortable beds and clean showers are frequently highlighted, ensuring a restful experience. The property is noted for being well-built, leading to a quiet atmosphere that promotes a good night's sleep, with minimal noise from hallways or neighboring rooms. However, some guests have noted that certain elements in rooms could use updating, such as small TVs. While most experiences are positive, a few isolated incidents mentioned concerns about smelly rooms, dusty surfaces, or issues with dirty bathroom grout. Some guests also found the sofa bed to be uncomfortable, and a very rare, severe complaint involved stained sheets.

Dining & Food Quality
The hotel's dining options, primarily centered around its bistro and bar, receive mixed but generally positive feedback. Many guests commend the bistro staff for their friendliness and the quality of the made-to-order breakfast items, such as French Toast and breakfast sandwiches, often accompanied by Starbucks coffee. The bar is also praised for its great bartenders and well-made cocktails. However, a significant recurring point of feedback is the lack of complimentary breakfast, with many guests expressing disappointment that breakfast is an additional, often pricey, cost. Some also noted inconsistencies with coffee options and limited hours for the bistro. While the food quality is generally good, the value proposition of the paid breakfast is a frequent topic of discussion among guests.

Location & Accessibility
The hotel's location is widely regarded as convenient and accessible, situated in a quiet area with easy access to highways and the freeway. Guests appreciate its proximity to nearby activities and numerous restaurants within a 15-minute drive. A notable advantage is its close proximity to Summit Park, offering a pleasant green space for walks, relaxation, and additional dining options. The hotel provides ample free parking, which is a significant benefit for guests traveling by car. While most find the location ideal for exploring the area, a few guests perceived it as somewhat remote with limited facilities within immediate walking distance, suggesting a car is essential for convenience. Overall, its balance of peaceful surroundings and good connectivity makes it a favorable choice.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback, with guests frequently highlighting their friendliness, helpfulness, and attentiveness. Many describe the team as welcoming, smiling, and personable, going above and beyond to ensure a pleasant stay. The quick check-in process is appreciated, and staff are noted for being accommodating to guest needs. Specific shout-outs are often given to the front desk and bistro staff for their excellent customer service and positive attitudes. Housekeeping is also commended for being meticulous and doing an excellent job. While the vast majority of interactions are positive, a few isolated instances mentioned issues with reservation mix-ups, a perceived lack of follow-through on requests like extra towels, or an unhelpful response to a serious cleanliness concern, but these are exceptions to the generally high standard of service.

Additional Information
This hotel, while an older Courtyard property, has undergone updates and is generally well-maintained. Guests should be aware that rooms typically do not include a microwave or a safe. The shampoo, conditioner, and body wash dispensers in the shower have labels that are difficult to read due to their light green print. The elevator can be inconveniently located for some rooms, requiring a long walk from the lobby. While a balcony may be available in some rooms, it often only features one chair. There were reports of EV charging being advertised but not actually available. The hotel has a policy against permitting a meeting room for children to play games. Some guests noted that the pool can be cold or have high chlorine. The laundry facilities are limited, which can be an issue for longer stays.