Courtyard Detroit Brighton

The hotel's Bistro and bar service stands out as a signature feature, with guests consistently praising the exceptional and personalized attention from the staff, making it a central hub for dining and socializing. Beyond this, guests frequently highlight the friendly and helpful staff, overall cleanliness, comfortable beds, and spacious rooms, particularly the well-appointed suites. This hotel is an excellent fit for business travelers seeking accommodating service and suitable amenities for work trips. Families and youth sports teams also find it highly accommodating, with staff often going above and beyond to cater to group needs. Couples can enjoy the welcoming and lively bar atmosphere. To enhance your stay, guests are advised to fully utilize the on-site Bistro for a highly praised dining and social experience. It is also recommended to confirm specific room amenities like microwaves or hot tub access if these are crucial for your comfort, as availability can vary.

Facilities & Amenities
The hotel offers a range of facilities for guest convenience and recreation. Most guests appreciate the presence of an indoor pool, though some note it can be cold or occasionally closed for maintenance. A decent fitness center is available, equipped for workouts, although some users have found it warm, lacking air conditioning, or missing a full range of weights. The clean lobby provides a welcoming first impression, and a well-maintained bar and lounge area serve as popular spots for relaxation. For quick needs, a small shop offers snacks, drinks, and personal items. A washing machine on site adds practical convenience for longer stays. However, many guests express disappointment that there is no hot tub. Standard rooms typically lack microwaves, which are generally only found in suites, and refrigerators are often described as small. Some guests have also reported issues with non-functioning ice machines.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and comfortable, with many praising the beds for being exceptionally soft and conducive to a restful night's sleep. Suites are particularly noted for their spacious layouts, often featuring separate living areas and double sink vanities, enhancing the overall comfort. However, feedback on cleanliness and comfort is mixed. Some guests have reported encountering strong odors, including musty or damp smells, and visible stains or dirt. Issues with mildew in bathrooms and shower heads are also mentioned. While AC units are present, some are described as loud, ineffective, or emitting burning smells. Water pressure can be poor, and hot water supply inconsistent or absent, especially during peak occupancy. Other concerns include loose toilet seats, unreliable TV service with limited channels, and rooms feeling dark due to inadequate lighting. Noise levels from hallways and adjacent rooms can also be an issue.

Dining & Food Quality
The hotel's Bistro in the lobby receives significant positive attention, particularly for its excellent bar service and the creation of customized cocktails. Guests frequently commend the overall food quality available at the Bistro, appreciating the convenience of having on-site dining options. Many highlight the breakfast offerings, noting that staff often go above and beyond to accommodate groups, such as providing extra options and snacks for youth sports teams. However, feedback regarding the dining experience is not entirely consistent. Most guests note that breakfast is not complimentary and must be purchased, which can be a point of disappointment for some. The breakfast cafe can also be slow, with reports of long wait times for both food and coffee, occasionally leading guests to leave without ordering. Some guests also express a desire for free coffee to be available in the lobby outside of the Bistro.

Location & Accessibility
The hotel is generally considered to be in a good location, offering quick access to and from the expressway. Its proximity to various restaurants, including well-known establishments, is a significant convenience for guests seeking dining options within walking distance. While some describe the hotel as being off the beaten path and initially difficult to see from the main road, its tucked-away position contributes to a generally quiet environment, despite its closeness to the highway. Some guests mention minor traffic noise from the expressway, but it is typically not disruptive. The parking lot is frequently cited as a point of concern, often described as small and challenging to find a spot, with some guests noting issues with snow plowing during winter months. Overall, the location balances accessibility with a relatively peaceful setting.

Staff & Service
The staff at the hotel consistently receives high praise, with many guests highlighting their friendly, kind, helpful, attentive, and professional demeanor. Numerous reviews commend specific individuals for their exceptional service at both the front desk and the Bistro, noting their willingness to go above and beyond to assist with special requests and ensure a welcoming atmosphere. The quick check-in process is also frequently mentioned as a positive aspect. However, feedback on service is not uniformly positive. Some guests report instances of poor service and unprofessional staff, particularly concerning billing issues such as double charges or unrefunded incidentals, which required significant effort to resolve. There are also mentions of rude or unapologetic staff responses to guest concerns, especially regarding overbookings or unresolved room problems. A perceived lack of staff on site or a dismissive attitude towards guest issues has also been noted by some.

Additional Information
For guests planning a stay, there are several important details to note that enhance or impact the experience. The hotel has been particularly commended for its accommodation of youth sports programs, providing extra breakfast options, snacks, and dedicated spaces for teams to gather, which is a significant benefit for group travel. However, some guests have experienced billing discrepancies, including being charged after cancellations or encountering unrefunded incidental fees, which required direct intervention to resolve. There have also been reports of inconsistent housekeeping frequency, with rooms sometimes only cleaned every other day, and issues with amenities like soap not being refilled. Guests should be aware that internet TV access may not always support streaming services, and mobile key functionality can be unreliable. On a positive note, the hotel offers a convenient later check-out time of noon, which is appreciated by many.