Courtyard High Point

The hotel is widely praised for its modern and clean aesthetic, particularly its visually appealing lobby and spacious rooms, which many guests describe as feeling new or recently updated. Guests consistently highlight the hotel's overall cleanliness, the comfort of its accommodations, and the friendly and accommodating staff. Its convenient location, especially for those visiting the nearby university, is a significant draw. This makes it an excellent choice for university visitors, families attending events or touring campuses, business travelers seeking a comfortable base, and travelers in transit looking for a quiet and well-maintained stop. To ensure a smooth stay, it is advisable to confirm the availability of specific amenities like the pool before booking, and to verify your room type upon check-in to avoid any discrepancies.

Facilities & Amenities
The hotel offers a range of facilities designed for guest comfort and convenience. The lobby area is a standout feature, providing a welcoming space with comfortable seating, a fireplace, and a TV, alongside a coffee/lunch bar and a separate lobby bar. Guests also appreciate the pleasant outdoor patio area and a gazebo. A fitness center is available for those wishing to exercise. However, a recurring and significant concern among guests is the indoor pool and hot tub, which are frequently reported as being closed for renovation or out of order, often without prior notification. This has led to considerable disappointment for many who specifically chose the hotel for these amenities. Onsite parking is readily available and free of charge.

Cleanliness & Room Comfort
The hotel generally receives high marks for cleanliness, with many guests describing rooms as spotless, immaculate, and smelling fresh. Rooms are often noted for being spacious and well-decorated, equipped with a Keurig coffee maker, refrigerator, and large TV. However, feedback on bed comfort is mixed; while many find the beds comfortable, some report them as too soft, saggy, or even having noticeable springs, and pillows are often described as lacking support. Significant issues have been reported regarding bathroom cleanliness in some instances, including uncleaned toilets and dirty showers. Furthermore, several rooms have experienced maintenance problems such as non-functioning toilets, broken coffee makers, exposed electrical wires, and issues with hot water temperature and supply. Noise levels from adjacent rooms or the air conditioning unit can also be a concern for some guests.

Dining & Food Quality
The hotel features a Bistro restaurant that serves both breakfast and dinner, along with a lobby bar offering cocktails and a Starbucks for coffee beverages. While some guests praise the food quality as good and the service as quick, feedback regarding breakfast is notably mixed. Many guests express disappointment that breakfast is not complimentary and find the prices to be high for the quantity of food offered. There are also reports of the Bistro being understaffed or having staff who are not always attentive, leading to long waits or issues with orders. Some guests have noted that the coffee shop closes early, and there is no complimentary coffee available in the lobby, which is a common expectation at many hotels.

Location & Accessibility
The hotel's location is a primary advantage for many guests, particularly its close proximity to High Point University, making it an ideal choice for university visitors and families. It is described as being easy to find and conveniently situated. While the hotel is located near an abandoned mall, which some guests find aesthetically unappealing or indicative of limited nearby dining options, others appreciate that this contributes to a quiet and serene environment. Despite the mall's closure, there are still some accessible dining establishments like McDonald's and Chili's, along with a Target and Harris Teeter nearby for convenience. The hotel also provides ample onsite parking free of charge, which is a significant benefit for guests traveling by car.

Staff & Service
The hotel staff generally receives high praise for being friendly, welcoming, helpful, and accommodating, with many guests highlighting their professionalism and attentiveness. The check-in process is often described as smooth. However, there are significant and recurring issues reported concerning housekeeping service, with numerous instances of rooms not being cleaned, towels not being replaced, or basic amenities like soap/shampoo not being restocked, often attributed to understaffing. Guests have also faced challenges with problem resolution, particularly when issues arise with room readiness or maintenance, and some report difficulty reaching or receiving callbacks from management. Furthermore, a notable number of guests have experienced billing discrepancies and unexplained extra charges, leading to frustration and a lack of clarity from the front desk regarding these issues.

Additional Information
Guests should be aware that the hotel generally has a non-pet-friendly policy, which may impact travelers with animals. For those enrolled in loyalty programs, rewards program benefits are recognized, with some members noting positive experiences. A few guests have reported issues with being locked out of their rooms prior to the official 12 PM checkout time. There have also been isolated incidents of water supply interruptions or mold/mildew in bathrooms, and some guests have reported finding ants in their rooms. A serious concern raised by a few guests involves unexplained charges and even fraud alerts on their credit cards after their stay, suggesting potential billing irregularities that guests should monitor closely.