Courtyard Indianapolis Northwest

The hotel offers a welcoming atmosphere, distinguished by its comfortable beds and clean common areas, making it a suitable choice for a variety of guests. Its convenient location near major highways appeals to travelers passing through and business travelers seeking easy access. Families appreciate the heated pool and the accommodating nature of the staff, while couples can enjoy a relaxing stay. Guests consistently highlight the hotel's cleanliness and the generally positive interactions with staff. To ensure a smooth experience, it is advisable to confirm specific room amenities like microwaves upon booking, as they are not standard in all rooms, and be aware that breakfast is not complimentary.

Facilities & Amenities
The hotel features a pleasant courtyard area, often enjoyed by guests, and a cozy fire pit for relaxation. A notable amenity is the heated pool, which receives positive remarks from many visitors, particularly families. However, a significant recurring issue is the elevator, which many guests describe as old, small, and frequently out of service, causing considerable inconvenience, especially for those on higher floors or with mobility challenges. While some reviews mention a Starbucks in the lobby and a bar, these are typically part of the paid dining options. Guests also note the presence of ice machines and a shared microwave on some floors, though the latter is often seen as an inconvenience.

Cleanliness & Room Comfort
Guests frequently commend the hotel's overall cleanliness, noting that rooms are generally well-maintained and have a fresh scent in common areas. The beds are consistently praised for being exceptionally comfortable, contributing to a restful night's sleep. Rooms are often described as spacious, sleek, and modern, with some featuring pleasant decor. However, feedback on room condition is mixed; some guests report issues such as mildew smells in bathrooms, rusty showers, or patched walls. Noise levels can also be a concern, with some guests experiencing disturbances from hallway activity or thin walls. Additionally, several reviews mention the absence of an in-room microwave, which is a notable inconvenience for many.

Dining & Food Quality
A common point of feedback regarding dining is that breakfast is not complimentary, which surprises and disappoints many guests who expect it to be included. While the hotel offers an à la carte breakfast and a bistro with a bar, guests often find the prices for food and drinks to be on the higher side. The coffee available is generally well-regarded. Despite the cost, the food quality at the bistro is frequently described as good, with some guests enjoying delicious and freshly prepared meals. However, some experiences indicate slow service at the bistro, particularly during breakfast hours, leading to longer wait times.

Location & Accessibility
The hotel's location is widely considered convenient due to its easy access to major highways, making it ideal for travelers arriving by car. It is situated in a relatively quiet part of town, often described as an industrial area, which contributes to a peaceful stay for many. While its proximity to the highway is a plus, guests note that there are limited dining options within easy walking distance, often restricted to a single Mexican restaurant or fast-food establishments like McDonald's. Parking is available and generally considered good, though some guests find the layout or accessibility to the main entrance less convenient, particularly when handling luggage.

Staff & Service
The staff at the hotel receives highly mixed but often positive feedback. Many guests praise the team for being exceptionally friendly, professional, helpful, and accommodating, frequently going above and beyond to assist with requests and resolve issues. Specific mentions include quick check-in processes and attentive service. However, a notable number of reviews describe negative interactions, citing staff as rude, unprofessional, unconcerned, or having a bad attitude, particularly during check-in or when addressing complaints. Communication from staff is also a point of contention for some, leading to frustration regarding room issues or billing.

Additional Information
Guests frequently report issues related to their loyalty program status, specifically concerning the proper crediting of points or recognition of benefits, which can be a source of frustration. There are also recurring complaints about unexpected charges or difficulties with refunds, requiring guests to follow up multiple times to resolve billing discrepancies. A common inconvenience highlighted is the lack of an in-room microwave, with guests having to rely on a shared unit, often located by the ice machine, which is seen as impractical. Some guests also mention encountering bugs in their rooms, such as ants, which detracts from their overall experience.